Troubleshooting; How To Take Memory Dumps; Dead" Storageloader; Bar Code Reader Failure - Tandberg Data StorageLoader Installation And User Manual

7. Troubleshooting

7.1 How to take memory dumps

1. Log in to the remote management interface as Administrator.
2. Navigate to Maintenance → Debugging.
3. Click Memory dump.
4. Select "Save to disk" in the file download dialog box.
5. Use a zip utility to compress the downloaded memory image.
6. Send the zipped memory image as an email attachment to technical support.
Note that the memory image contains the passwords for the StorageLoader. If you
do not want to compromise them, please clear them first by changing them to
nothing or some harmless value, see section 5.2.4 or section 4.6.1.

7.2 "Dead" StorageLoader

If the StorageLoader appears to be dead:
- Check if the power cord to the main power is properly connected.
- Check if the fuse located beside the main connector on the StorageLoader is
OK (replace fuse if blown).
- Remove back-panel cover plate (Figure 6.3) and check if cables are
connected properly (see Figure 6.4 and Figure 6.9).
- If still not OK, contact your support center.

7.3 Bar code reader failure

If the bar code reader functionality fails to read a BCR label:
- make sure the label is mounted properly (see the Installation chapter, Step
10. BCR: Labeling of cartridges)
- make sure there are no wrinkles on the label
- make sure that StorageLoader specific bar code label is used
- If both of the above are OK, replace the label with a new one.
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