Troubleshooting; Overview; Installation Problems - Brother NC-series User Manual

CHAPTER 12

TROUBLESHOOTING

Overview

This chapter describes procedures for troubleshooting problems you may
encounter with Brother print servers, and is divided into the following
sections:

1. Installation Problems

2. Intermittent Problems
3. Protocol-Specific Troubleshooting
If you would like to know general problem, access Brother Homepage
(http://www.brother.com/).
Installation problems
If you cannot print to print server after you install it, check the following:
1. Make sure that the printer is powered on and the print server is securely
connected to the printer. Also make sure that the printer is on-line and
ready to print.
2. Verify that the connection between the printer and the print server is
good by running the self-test as described in the Quick Setup Guide. If
the test still fails, try:
- If you have an external Brother print server which connects to the printer
via a parallel port, make sure that the parallel port is enabled on the
printer (setting the printer to AUTO interface mode will achieve this).
The print server parallel interface is compatible with most PC interfaces,
so if you can print directly to the printer from a PC, you should also be
able to print from the print server.
- If you have an internal print server make sure that the Extended I/O
interface is enabled on the printer. If the printer is in AUTO interface
mode it will switch between parallel, BIO (Extended I/O) and the serial
interface automatically.
CHAPTER 12 TROUBLESHOOTING
12-1