Troubleshooting; Overview; General Problems - Brother MFC 685CW - Color Inkjet - All-in-One User Manual

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Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center
at: http://solutions.brother.com
This chapter is divided into the following sections:

General problems

Network print software installation problems
Printing problems
Scanning and PC-FAX problems
Protocol-specific troubleshooting
Wireless network specific troubleshooting
General problems
CD-ROM is inserted, but does not start automatically
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute setup.exe in the root directory of the CD-ROM.
How to reset the Brother print server to factory default
You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address information). See Restoring the network settings to factory default on page 94.
My computer cannot find the machine/print server
My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or
BRAdmin Professional
®
For Windows
The Firewall on your computer may be blocking the necessary network connection to the machine. In this
case, you will need to disable the Firewall on your computer and re-install the drivers.
®
Windows XP SP2 users:
a
Click the Start button, Control Panel, Network and Internet Connections.
b
Double click Windows Firewall.
c
Click the General tab. Make sure that Off (not recommended) is selected.
d
Click OK.
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