HP Surestore Tape Library Model 2/28 User Manual
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HP Surestore Tape Library Model 2/28 User Manual

HP Surestore Tape Library Model 2/28 User Manual

Hp dlt tape library 28/48-slot - user's guide
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HP DLT Tape Library

28/48-Slot
User's Guide
Models A4850A and A4855A
November 1997
Printed in USA
© Copyright 1997 Hewlett-Packard Company
DLT and DLTtape are trademarks of Quantum

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Summary of Contents for HP Surestore Tape Library Model 2/28

  • Page 1: Hp Dlt Tape Library

    HP DLT Tape Library 28/48-Slot User’s Guide Models A4850A and A4855A November 1997 Printed in USA © Copyright 1997 Hewlett-Packard Company DLT and DLTtape are trademarks of Quantum...
  • Page 2 Notice This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language. The information contained in this document is subject to change without notice. See Appendix B for important safety and regulatory information.

  • Page 3: Typographical Conventions

    Typographical Conventions This manual uses the following typographical conventions: Font Used for Italics Document titles and statements that need to be emphasized Commands you type on your keyboard or screen Typewriter Font menu items you can select Information displayed in the display window of COMMAND TEXT the library KEYCAP TEXT...

  • Page 5: Table Of Contents

    Contents 1 Product Description Overview ............1-2 HP DLT Tape Library .
  • Page 6 Contents 4 Library Operation Overview............4-2 Operating the Control Panel .
  • Page 7 Contents Clearing a Drive Cleaning Error........4-27 Setting a Configuration Option .
  • Page 8 Contents viii...
  • Page 9 Figures Figure 1-1 HP DLT Tape Library ........1-3 Figure 1-2 Location of Library Features .
  • Page 10 Figures...
  • Page 11 Tables Table 1-1 DLT Tape Library Offerings....... . 1-4 Table 1-2 Upgrade/Conversion Kits ........1-4 Table 1-3 DLT Tape Media .
  • Page 12 Tables Table 4-14 Troubleshooting ........4-47 Table A-1 Basic Supplies and Accessories .

  • Page 13: Product Description

    Product Description...

  • Page 14: Overview

    Product Description Overview Overview • HP DLT Tape Library • Product Matrix • Supported Platforms • Library Features • Specifications...

  • Page 15: Hp Dlt Tape Library

    Product Description HP DLT Tape Library HP DLT Tape Library • Fully automated • State-of-the-art patented HP robotics • Industry-leading data availability • Industrial-strength durability • User-maintenance-free library system Table 1-1 on page 1-4 describes available configurations. Figure 1-1 HP DLT Tape Library...

  • Page 16: Product Matrix

    Product Description Product Matrix Product Matrix Table 1-1 DLT Tape Library Offerings Library Model HP Product Number Drives Slots DLT4000 2/28 A4850A #402 Two DLT4000 DLT4000 4/28 A4855A #404 Four DLT4000 DLT7000 2/28 A4850A #702 Two DLT7000 DLT7000 4/48 A4855A #704 Four DLT7000 Table 1-2 Upgrade/Conversion Kits...

  • Page 17: Supported Platforms

    Product Description Supported Platforms Supported Platforms Table 1-4 Supported Platforms Servers D-Class E-Class K-Class Nova T-Class V-Class Workstation J-Class On supporting platforms, the library can be connected to an HP Fibre Channel SCSI multiplexer (HP A3308A and HP A3511A/Z) and thereby benefit from Fibre Channel speed and distance.

  • Page 18: Library Features

    Product Description Library Features Library Features Figure 1-2 Location of Library Features Front Panel Back Panel 1. Mailslot is used to load and unload single tape cartridges. 2. Power switch turns power to the unit on and off. 3. Front and back lower panels cover the front and back of the library. 4.

  • Page 19: Figure 1-3 Right Side Panel And Bulk Load Access Door

    Product Description Library Features Figure 1-3 Right Side Panel and Bulk Load Access Door Unlock with key and remove the bulk load access door to load multiple tape car- tridges.

  • Page 20: Scsi Ports

    Product Description Library Features SCSI Ports SCSI ports allow connection of the library to a host using SCSI cables. Each SCSI port has its own bus. The SCSI interface mode switches specify term power and termination settings. Single-ended/differential mode for the library bus (bus 0) is set from the control panel (see “Setting the Robotics Controller Bus Type on page 4-13 for details).

  • Page 21: Specifications

    Product Description Specifications Specifications Quantum DLT4000 and DLT7000 Drive Mechanism Specifications Table 1-5 DLT Drive Specifications Characteristic DLT4000 DLT7000 Performance Read/write transfer non-compressed mode: non-compressed mode: rate: 1.5 MB/second 5.2 MB/second maximum compressed (2:1 typical): compressed (2:1 typical): sustained (DLTtape 3.0 MB/second 10.0 MB/second Type IV)
  • Page 22 Product Description Specifications Table 1-5 DLT Drive Specifications (Continued) Characteristic DLT4000 DLT7000 Reliability Soft read error rate 1 in 10 bytes minimum 1 in 10 bytes minimum (read as one error maximum (read as one error maximum allowable in 10 of data read allowable in 10 of data read...
  • Page 23 Product Description Specifications Table 1-5 DLT Drive Specifications (Continued) Characteristic DLT4000 DLT7000 Physical Specifications Form factor 5 1/4 in. (height with modified 5 1/4 in. (height with modified depth) depth) Height 3.25 in. (w/o bezel) 3.25 in. (w/o bezel) Width 5.7 in.

  • Page 24: Dlt Tape Library Specifications

    Product Description Specifications DLT Tape Library Specifications Table 1-6 Library Specifications Characteristic A4850A and A4855A Libraries Performance Average tape <12 seconds access Average tape 24 seconds (mean time to eject tape from drive, robotically exchange tape exchange from magazine and reload drive) Interface SCSI-2 (single ended or differential) Reliability...

  • Page 25: Dlttape Specifications

    Product Description Specifications DLTtape Specifications Table 1-7 Tape Specifications Characteristic DLTtape Type III XT DLTtape Type IV Formatted capacity 15 GB 20/35 GB (non-compressed) (non-compressed) 30 GB 40/70 GB (2:1 typical compression) (2:1 typical compression) Basic description 0.5 in. (metal particle) 0.5 in.

  • Page 26: Environmental Specifications

    Product Description Specifications Environmental Specifications Table 1-8 Environmental Specifications Characteristic Tape/Drive DLT Tape Library Temperature and Humidity Operating 10° to 40° C 10° to 40° C 20% to 80% RH 10% to 90% RH (non-condensing) (drive, non-condensing) 40% to 60% RH (tape, non-condensing) Non-operating 0°...
  • Page 27 Product Description Specifications Table 1-8 Environmental Specifications (Continued) Characteristic Tape/Drive DLT Tape Library Package shock Drop tests 42 in. (packaged drive dropped on six 12-in. drop, 5 faces sides, three edges, one corner) Vibration Operating random 5 - 500 Hz @ 1 grms 0.21 grms 10 minutes, 3 axes Operating sine...

  • Page 28: Dlt Tape Library Product Certifications

    Product Description Specifications DLT Tape Library Product Certifications Table 1-9 Product Certification Safety EN60950/IEC 950 Electromagnetic EN55022/CISPR - 22, Class A emissions EN50082 - 1 EN55024 - 2/IEC 1000 - 4 - 2, 4kV CD, 8kV AD EN55024 - 3/IEC 1000 - 4 - 3, 3 V/m EN55024 - 4/IEC 801 - 4, 1kV Peak Power lines 0.5 kV Signal lines...

  • Page 29: Library Installation

    Library Installation...

  • Page 30: Overview

    Library Installation Overview Overview To install the library: 1. Choose a location. 2. Prepare the necessary components. 3. Install the SCSI cards. 4. Connect the library to the host. 5. Connect power. 6. Configure the host. This chapter also explains how to move or ship the library. NOTE Installation must be performed by HP qualified personnel.

  • Page 31: Step 1: Choose A Location

    Library Installation Step 1: Choose a Location Step 1: Choose a Location Choose a location that meets the following criteria. Take the library there before unpacking it. Table 2-1 Location Criteria Characteristic Requirement Room temperature 50°-104° F (10°-40° C) Power source AC power voltage: 100-127/200-240 V Air quality Minimal sources of particulate contamination.

  • Page 32: Step 2: Prepare Components

    Library Installation Step 2: Prepare Components Step 2: Prepare Components Make sure all required components are available. Table 2-2 Required Components Component Installation Notes Library Do not unpack the library until it is in the proper location. SCSI cards Required number of cards installed in host depends on library configuration.

  • Page 33: Step 3: Install Scsi Cards

    Library Installation Step 3: Install SCSI Cards Step 3: Install SCSI Cards Install the single-ended or differential SCSI cards into the host. Refer to the host user manual and the card installation instructions for information on installing the cards.

  • Page 34: Step 4: Connect The Library To The Host

    Library Installation Step 4: Connect the Library to the Host Step 4: Connect the Library to the Host 1. Ensure that the host has been properly shut down and powered off. 2. Remove the back panel (lift up on the bottom of the panel, then pull it away).
  • Page 35 Library Installation Step 4: Connect the Library to the Host 5. For each bus, set the SCSI interface mode switch as follows. Table 2-4 SCSI Interface Mode Switch Settings Setting Purpose Set to Term Pwr Sends termination power to the bus Termination Terminates the SCSI ON if one port on the bus is...

  • Page 36: Step 5: Connect Power

    Library Installation Step 5: Connect Power Step 5: Connect Power Use the power cord shipped with the library. 1. Make sure the power switch on the front of the library is switched off. 2. Plug the power cord into the power port on the back of the library. 3.

  • Page 37: Step 6: Configure The Host

    Library Installation Step 6: Configure the Host Step 6: Configure the Host Configuring the library on the host includes An HP qualified service representative must configure the library on the host. This procedure includes installing drives, creating device files and verifying the configuration.

  • Page 38: Moving Or Shipping The Library

    Library Installation Moving or Shipping the Library Moving or Shipping the Library To move or ship the library: 1. Properly shut down and power off the host. 2. Remove the cartridges (see software package documentation). 3. Verify that the drives are empty ( displays after the drive number).

  • Page 39: Tape Cartridges

    Tape Cartridges...

  • Page 40: Overview

    Tape Cartridges Overview Overview • Choosing Tape Cartridges • Labeling Tape Cartridges • Write-Protecting Tape Cartridges • Maintaining Tape Cartridges...

  • Page 41: Choosing Tape Cartridges

    Cartridge Type Available Densities HP DLTtape IV Data Cartridge 20 GBytes (DLT4000 drive) 35 GBytes (DLT7000 drive) HP DLTtape III XT Data Cartridge 15 GBytes NOTE Hewlett-Packard recommends using the HP DLTtape IV Data Cartridge. (See Appendix A for ordering information.)

  • Page 42: Labeling Tape Cartridges

    Tape Cartridges Labeling Tape Cartridges Labeling Tape Cartridges Make it a practice to use bar code labels on the tape cartridges. The host software may need to keep track of the following information and the associated bar code: • date of format or initialization •...

  • Page 43: Write-Protecting Tape Cartridges

    Tape Cartridges Write-Protecting Tape Cartridges Write-Protecting Tape Cartridges The use of the write protect switch ensures data safety for files that have been previously written to the tape and prevents any additional files from being written to the tape. To change the write-protect setting, move the write-protect switch: •...

  • Page 44: Maintaining Tape Cartridges

    Tape Cartridges Maintaining Tape Cartridges Maintaining Tape Cartridges Table 3-2 Tape Cartridge Maintenance DO NOT • Expose cartridges to magnetic fields. • Store cartridges in a clean, safe place in their protective plastic • Leave cartridges in the tape drive when library containers when not in use.

  • Page 45: Library Operation

    Library Operation...

  • Page 46: Overview

    Library Operation Overview Overview • Operating the Control Panel • Understanding the Display Window • Entering the Administration Menu Password • Setting a New Administration Menu Password • Specifying SCSI Addresses • Loading Cartridges Into the Library • Removing Cartridges from the Library •...

  • Page 47: Operating The Control Panel

    Library Operation Operating the Control Panel Operating the Control Panel Figure 4-1 Library Control Panel 1. Swivel Feature allows the control panel to face either the front or side of the library. 2. Activity Light indicates the following: • Steady Green – power is on. •...

  • Page 48: Understanding The Display Window

    Library Operation Understanding the Display Window Understanding the Display Window The display window displays drive status indicators and menu options. Drive Status Drive status displays when the library is in the “ready” state. For example: Drive number The library has two or four drives, Status indicator depending on the model.

  • Page 49: Control Panel Options

    Library Operation Understanding the Display Window Control Panel Options Press while the library is in the “ready” state to display first PREV NEXT level options. Access second level options from ADMIN* (second level options require a password; see “Entering the Administration Menu Password”...

  • Page 50: Control Panel Menu Tree

    Library Operation Understanding the Display Window Figure 4-2 Control Panel Menu Tree PREV/NEXT PREV/NEXT PREV/NEXT PREV/NEXT LOAD * EJECT * RELEASE DOOR ADMIN * ENTER ENTER ENTER Drive Status Indicators drive needs to be cleaned SORT BY SLOT # SORT BY BARCODE # PSWD 000 000 000 LOAD SLOT 1 tape is write-protected...

  • Page 51: Entering The Administration Menu Password

    Library Operation Entering the Administration Menu Password Entering the Administration Menu Password 1 2 3 4 ADMIN* PSWD 000-000-000 CONFIG* A numeric password is required to access options beneath ADMIN* menu of the library (see Figure 4-2 on page 4-6). A three-part password of 000-000-000 is set at the factory.

  • Page 52: Setting A New Administration Menu Password

    Library Operation Setting a New Administration Menu Password Setting a New Administration Menu Password 1 2 3 4 ADMIN* PSWD 000-000-000 CONFIG* NEW PASSWORD NOTE Do not forget the password. Only an HP qualified service representative can reset the security code to the factory setting. To set a new password: 1.

  • Page 53: Specifying Scsi Addresses

    Library Operation Specifying SCSI Addresses Specifying SCSI Addresses 1 2 3 4 ADMIN* PSWD 000-000-000 SCSI IDs* NOTE The library has a Fast/Wide SCSI interface. SCSI addresses can be set from: • 0 to 7 on a DLT4000-based library • 0 to 15 on a DLT7000-based library If connecting to a narrow host, use only addresses 0 to 7.

  • Page 54: Viewing The Current Scsi Address Settings

    Library Operation Specifying SCSI Addresses Viewing the Current SCSI Address Settings 1 2 3 4 ADMIN* PSWD 000-000-000 SCSI IDs* VIEW IDs* To view the current SCSI address settings: 1. Verify that the drive status displays (if not, press until it does). CANCEL 2.
  • Page 55 Library Operation Specifying SCSI Addresses 5. SET IDs* displays. Press ENTER LIB BUS0 ID # or DRV# BUS# ID # displays. (LIB BUS0 ID # stands for the current SCSI ID of the robotics controller. DRV# BUS# ID # is the current SCSI ID setting for the drive number and its associated bus #.) 6.

  • Page 56: Interpreting The Scsi Bus Status Indicator Leds

    Library Operation Specifying SCSI Addresses Interpreting the SCSI Bus Status Indicator LEDs Each SCSI bus has an LED to indicate the bus status. Table 4-3 SCSI Status Indicators Indication Status Steady green Port active and OK. Internal (on-board) termination enabled. Flashing green Port active and OK.

  • Page 57: Setting The Robotics Controller Bus Type

    Library Operation Specifying SCSI Addresses Setting the Robotics Controller Bus Type 1 2 3 4 ADMIN* PSWD 000-000-000 SCSI IDs* SET LIB BUS* Two bus settings are available: • Differential • Single-ended To set the bus type: 1. Verify that the drive status displays (if not, press until it does).

  • Page 58: Loading Cartridges Into The Library

    Library Operation Loading Cartridges Into the Library Loading Cartridges Into the Library Tape cartridges can be loaded either through the mailslot or through the bulk load access door. • Using the mailslot allows the bar code label on a tape cartridge to be read and a storage slot location assigned and read into memory immediately.

  • Page 59: Loading Cartridges Through The Mailslot

    Library Operation Loading Cartridges Into the Library Loading Cartridges Through the Mailslot To load a cartridge through the mailslot: 1. Verify that the drive status displays (if not, press until it does). CANCEL 2. Insert a cartridge into the mailslot so that the brand name printed on the top of the cartridge faces up and the tape label faces out (see Figure 4-3).

  • Page 60: If A Tape Cartridge Will Not Load

    Library Operation Loading Cartridges Into the Library 4. LOADING displays. After the cartridge is loaded into the selected storage slot, LOAD* displays. (If an error message displays, see the following section.) Load additional cartridges by repeating steps 2 and 3 until all cartridges are loaded.

  • Page 61: Loading Cartridges Through The Bulk Load Access Door

    Library Operation Loading Cartridges Into the Library Loading Cartridges Through the Bulk Load Access Door 1. Verify that the drive status displays (if not, press until it does). CANCEL 2. Verify that the drives are all empty ( displays after the drive number). If the drives are full, use the mailslot to load tapes.

  • Page 62: Security Configurations

    Library Operation Loading Cartridges Into the Library 7. Insert tape cartridges one at a time into the desired storage slots so that the brand name printed on the top of the cartridge faces up and the tape label faces out (see Figure 4-4). Storage slots are labeled by number (see the diagram located inside the bulk load access door).

  • Page 63: Removing Cartridges From The Library

    Library Operation Removing Cartridges from the Library Removing Cartridges from the Library Cartridges can be removed: • Through the mailslot, which removes that tape entry from library memory, updating file system information immediately. • Through the bulk load access door, which allows several cartridges to be quickly removed.

  • Page 64: If A Tape Cartridge Will Not Eject

    Library Operation Removing Cartridges from the Library 5. Remove the cartridge from the mailslot. To eject additional cartridges, repeat step 4 until all cartridges to eject are removed. 6. Press twice to return to the drive status (“ready” state). CANCEL If a Tape Cartridge Will Not Eject Table 4-5 Removing Tape Cartridge Error Messages...

  • Page 65: Removing Tape Cartridges Through The Bulk Load Access Door

    Library Operation Removing Cartridges from the Library Removing Tape Cartridges Through the Bulk Load Access Door NOTE Some software packages require that cartridges be inserted and removed using the software. If a software package manages files in the library, check the software documentation before proceeding with these steps.

  • Page 66: Security Configurations

    Library Operation Removing Cartridges from the Library 8. Shut the bulk load access door. The Inventory Check test begins when the door is completely shut. NOTE The Inventory Check test inventories the tape bar code labels and storage slot locations, and stores them in library memory. This process takes about one minute.

  • Page 67: Cleaning The Tape Drives

    Library Operation Cleaning the Tape Drives Cleaning the Tape Drives 1 2 3 4 ADMIN* PSWD 000-000-000 CLEAN DRIVES* Cleaning the tape drives, which takes about 5 minutes per drive, requires a special digital linear tape cleaning cartridge. (Typically, cleaning cartridges are light yellow and data cartridges are black, brown, or white.
  • Page 68 Library Operation Cleaning the Tape Drives NOTE If the drive(s) are not empty, a DRIVE FULL message displays. The drives must be emptied before they can be cleaned. If the cleaning cartridge slot did not contain a cleaning cartridge, NOT CLEAN CART displays briefly, and then CLEAN FAIL # displays.

  • Page 69: If The Cleaning Cartridge Will Not Load

    Library Operation Cleaning the Tape Drives If the Cleaning Cartridge Will Not Load Table 4-6 Error Messages When Loading Cleaning Cartridges Message Cause The cartridge may have been inserted incorrectly or a mechanical error LOAD ERROR may have occurred. A service call may be needed. A cartridge needs to be inserted into the mailslot.

  • Page 70: Drive Cleaning Issues

    Library Operation Cleaning the Tape Drives Drive Cleaning Issues Table 4-7 lists circumstances that can cause a drive cleaning message, , to appear when a tape cartridge may be at fault. Note that: • The tape drives do not require scheduled cleaning maintenance. Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head.

  • Page 71: Clearing A Drive Cleaning Error

    Library Operation Clearing a Drive Cleaning Error Clearing a Drive Cleaning Error ADMIN* PSWD 000 000 000 ONLINE REPAIR CAUTION The library drive mechanism(s) are inactive while this option is in use. To use on-line repair to clear a drive cleaning error: 1.
  • Page 72 Library Operation Clearing a Drive Cleaning Error DRV # ON GOOD displays, where “#” is the drive number and ON GOOD is flashing. 6. Press until DRV # OFF FAILED displays then press NEXT ENTER 7. CHANGE CONFIRMED displays briefly, then ONLINE REPAIR* displays.

  • Page 73: Setting A Configuration Option

    Library Operation Setting a Configuration Option Setting a Configuration Option 1 2 3 4 ADMIN* PSWD 000-000-000 CONFIG* Configuration options customize the way the library operates. To change a configuration: 1. Verify that the drive status displays (if not, press until it does).
  • Page 74 Library Operation Setting a Configuration Option Table 4-8 Configuration Options (Continued) Config Name Description Default STARWARS Used by service personnel only. Set to ON during normal ON/OFF operation. Library runs with the vertical sensors enabled. Library runs with the vertical sensors disabled. NEW PASSWORD Changes the numerical password required to access ADMIN* —...
  • Page 75 Library Operation Setting a Configuration Option Table 4-8 Configuration Options (Continued) Config Name Description Default CONF40 ON/OFF Used by service personnel only. Do not attempt to use this — configuration – to do so may result in a service call. BARCODE Bar codes and slot locations are stored into library ON/OFF...

  • Page 76: Retrieving Performance Information

    Library Operation Retrieving Performance Information Retrieving Performance Information 1 2 3 4 ADMIN* PSWD 000-000-000 INFO* To access an information log: 1. Verify that the drive status displays (if not, press until it does). CANCEL 2. Press until ADMIN* displays, then press NEXT ENTER 3.
  • Page 77 Library Operation Retrieving Performance Information Table 4-9 Information Logs (Continued) Log Name Displays DRIVE LOADS * DRIVE 1 Number of tape cartridge loads for drive 1. DRIVE 2 Number of tape cartridge loads for drive 2. DRIVE 3 Number of tape cartridge loads for drive 3 (four drive library only).
  • Page 78 Library Operation Retrieving Performance Information Table 4-9 Information Logs (Continued) Log Name Displays SOFT ERROR * Log of recovered errors, commands successfully completed. Returns either “NO Log entries are described after “RECOVERY SOFT ENTRIES” or “ENTRY #”. (There may ERROR” in this table. be multiple soft error numbers.) Press ENTER to view the log for the currently displayed...
  • Page 79 Library Operation Retrieving Performance Information Table 4-9 Information Logs (Continued) Log Name Displays Log entries for HARD SOURCE # The element number to which the source ERROR *, SOFT refers. (Valid for MOVE, EXCHANGE, and ERROR *, RECOVERY POSITION movements only.) ERROR * DESTINATION 1 # The element to which the first destination...

  • Page 80: Running An Internal Test

    Library Operation Running an Internal Test Running an Internal Test CAUTION Some diagnostic tests, such as Exchange Demo, may place tape cartridges in unexpected locations, which can cause problems with the software application being used. NOTE Some diagnostic tests can only be run through the SCSI interface. Refer to Digital Linear Tape Drive and Library SCSI-2 Command Reference (HP part number 5960-7674) for information about these tests.
  • Page 81 Library Operation Running an Internal Test Table 4-10 Tests Available from the Control Panel Test Name Description EXERCISE MECH Runs the VERTICAL TEST, TRANSLATE TEST, MAGAZINE IO, DRIVE IO, and MAILSLOT IO tests. Each test is run one time per test loop. EXCHANGE DEMO Do not run test if library contains customer data cartridges.
  • Page 82 Library Operation Running an Internal Test Table 4-10 Tests Available from the Control Panel (Continued) Test Name Description FIND PLUNGE Runs mechanism recalibration, determines the reference points in the picker HOME travel path, and tests the picker. This test assumes that the mechanics and servo system are functional.
  • Page 83 Library Operation Running an Internal Test Table 4-10 Tests Available from the Control Panel (Continued) Test Name Description SENSOR Tests the horizontal path that the cartridge transport mechanism follows when TRANSLATE moving from one stack of tape cartridges to another. Displays on or off. If off displays, the path is blocked.

  • Page 84: Using Online Repair

    Library Operation Using Online Repair Using Online Repair ADMIN* PSWD 000 000 000 ONLINE REPAIR Online repair is a feature that allows: • Authorized service representatives to replace a faulty drive while the library is active. • Users to clear a drive cleaning error when the tape in the drive may be damaged.
  • Page 85 Library Operation Using Online Repair 6. Press until DRV # OFF FAILED displays then press NEXT ENTER 7. CHANGE CONFIRMED displays briefly, then ONLINE REPAIR* displays. Press ENTER 8. DRIVE POWER* displays. 9. Press until DRIVE STATUS displays, then press NEXT PREV ENTER...

  • Page 86: Troubleshooting

    Library Operation Troubleshooting Troubleshooting There are two ways to get information and run tests when errors occur in library operation. Operating system-based support tools allow use of a consistent user interface that spans product lines, as well as remote access. Library firmware-based diagnostics require use of the library’s control panel and display window.

  • Page 87: Running Support Tools

    Library Operation Troubleshooting Running Support Tools The Support Tools Manager (STM) can be accessed through any of three interfaces: • xstm (X Window graphical) — for X Windows terminals and workstations. Execute: /usr/sbin/xstm or /usr/sbin/stm/ui/bin/stm -x • mstm (menu-based) — for non-graphics terminals. Execute: /usr/sbin/mstm or /usr/sbin/stm/ui/bin/stm -m •...

  • Page 88: Dlt Drive Expert Tools

    Library Operation Troubleshooting DLT Drive Expert Tools The following table lists expert tool categories, and the specific commands available within each for the drives. Table 4-12 Drive Expert Tool Commands Category Command Effect File Exits the Support Tools Manager. EXIT Displays the Read Error Counter Page, Write Error Counter VIEW LOGS Page, or Compression Log.

  • Page 89: Robotics Controller Expert Tools

    Library Operation Troubleshooting Robotics Controller Expert Tools The following table lists expert tool categories, and the specific commands available within each for the robotics controller. Table 4-13 Robotics Controller Expert Tool Commands Category Command Effect File Exits the Support Tools Manager. EXIT Displays the Error, Recovery, Drive, Odometer, and Runtime VIEW LOGS...

  • Page 90: Resolving Other Problems

    Library Operation Troubleshooting Table 4-13 Robotics Controller Expert Tool Commands (Continued) Category Command Effect Tests Unloads the picker. The cartridge is returned to its home EMPTY PICKER location if it is known, otherwise to the first available empty (continued) slot. Moves the picker up and down its full course of travel.
  • Page 91 Library Operation Troubleshooting Table 4-14 Troubleshooting Problem Solution Library will not power on. • Make sure the power cord connections are tight. • Make sure the power switch is on. (The power switch is located on the library panel.) • Make sure the power outlet is operating. •...
  • Page 92 Library Operation Troubleshooting Table 4-14 Troubleshooting (Continued) Problem Solution Do not know the Try the default password (000-000-000). If that is not accepted, administration menu call a service representative. password. Cartridge inserted in the • Press and try to insert the cartridge in the mailslot CANCEL mailslot, but LOAD ERROR again.
  • Page 93 Library Operation Troubleshooting Table 4-14 Troubleshooting (Continued) Problem Solution RUN INVENTORY displays. • Power cycle the library by pressing the power switch off and then on again. • Run the INVENTORY CHECK test under the TEST* menu. Cannot write to the tape. •...
  • Page 94 Library Operation Troubleshooting 4-50...

  • Page 95: A Supplies And Accessories

    Supplies and Accessories...
  • Page 96 Supplies and Accessories Supplies and Accessories Supplies and Accessories A full range of computer supplies may be ordered through a Hewlett-Packard authorized dealer or sales office, or by phoning or writing HP Direct. Call 1-800-752-0900 for the location of the nearest authorized Hewlett-Packard dealer.
  • Page 97 Bar Code Labels Bar code labels are not available through — — Hewlett-Packard, but can be ordered through other companies (see sample labels shipped in the accessories kit). When ordering, make sure the bar code labels meet the following specifications: Message: 6-character (2 alpha, 4 numeric) Dimensions: 2.2 in x .82 in...
  • Page 98 Supplies and Accessories Supplies and Accessories Table A-1 Basic Supplies and Accessories (Continued) HP Product HP Part Item Number Number 10m SCSI cable; high-density with thumb screws to C2925A A1658-62022 high density with thumb screws, m-m 20m (65.6 ft) SCSI cable; high-density with thumb C2926A A1658-62023 screws to high-density with thumb screws, m-m...

  • Page 99: B Safety And Regulatory Information

    Safety and Regulatory Information...

  • Page 100: Overview

    Safety and Regulatory Information Overview Overview This section contains important safety and regulatory information for the United States, Finland, Sweden, European Union, and Japan.

  • Page 101: Safety Information

    Safety and Regulatory Information Safety Information Safety Information This section contains important safety information. CDRH Regulations (USA Only) The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.

  • Page 102: Regulatory Information

    Safety and Regulatory Information Regulatory Information Regulatory Information This section contains important regulatory information for the United States, Finland, Sweden, Germany, United Kingdom, European Union, and Japan. FCC Radio Frequency Interference Statement (USA Only) This equipment has been tested and found to comply with the limits for a Class A digital device, persuant to part 15 of FCC Rules.

  • Page 103: Ec Declaration Of Conformity

    Safety and Regulatory Information Regulatory Information EC Declaration of Conformity...

  • Page 104: Herstellerbescheinigung

    Safety and Regulatory Information Regulatory Information Herstellerbescheinigung Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991. Schalldruckpegel Lp < 70 dB(A) • am arbeitsplatz • normaler betrieb • nach ISO 7779: 1988/EN 27779:1991 (Typprüfung) English Translation of German Sound Emission Directive This statement is provided to comply with the requirements of the German Sound Emission Directive, from January 18, 1991.

  • Page 105: English Translation Of Finnish Regulatory Information

    Safety and Regulatory Information Regulatory Information VAROITUS! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle lasersäteilylle. VARNING! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för laserstrålning som överskrider gränsen för laserklass 1.

  • Page 106: Japanese Vcci Statement

    Safety and Regulatory Information Regulatory Information The laser safety class of the libraries was defined in accordance with the standard EN 60825-1 (1994). The safety class of the products was defined according to the standard EN 60825. WARNING The use of the product otherwise than specified in the user’s manual may expose the user to laser radiation exceeding safety class 1.
  • Page 107 Index Expert Tools product matrix 1-4 DLT Mechanism 4-44 addresses HP Direct, supplies A-2 – setting of SCSI 4-13 regulatory information B-3 ADMIN * menu 4-5 information logs required components 2-4 entering the password 4-7 accessing 4-32 installation overview 1-2 safety and regulatory information –...
  • Page 108 Index cleaning 4-26 temperature operating 2-3 troubleshooting 4-46 type styles in this book iii upgrade/conversion offerings 1-4 voltage 2-3 Index-2...
  • Page 109 Fax: Company: E-mail: Address: Zip: City & State: Country: ___ Check here if you would like a reply. Hewlett-Packard has the right to use submitted suggestions without obligation, with all such ideas becoming property of Hewlett-Packard. ESSD Information EngineeringA4850-96000 E1197...
  • Page 110 UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 256 ROSEVILLE, CA POSTAGE WILL BE PAID BY ADDRESSEE Attention: Information Engineering (MS5668) Hewlett-Packard Company Enterprise Storage Solutions Division 8000 Foothills Boulevard Roseville, CA 95747-9987    Fold Here Tape Please do not staple...

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