Table of Contents
Advertisement
www.netcommlimited.com
2 Basic Setup
2.1
A note about your SIM
Your Smart Hub will lock itself to a SIM card once it has been inserted. Once your Smart Hub has been locked to
a particular SIM card, two things will happen.
1. You won't be able to use the SIM card in any other device (including other Smart Hubs).
2. You won't be able to use other SIM cards in your Smart Hub (including other TELUS SIM cards).
Please note that a firmware upgrade or factory reset will not affect the SIM lock to the Smart Hub.
For additional support please contact TELUS Client care at 1-866-558-2273
2.2
Network and system requirements
Before continuing with the installation of your Smart Hub, please confirm that you comply with the minimum system
requirements below.
An activated TELUS SIM card.
ƒ
Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter
ƒ
with TCP/IP Protocol installed.
ƒ
A Web browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.
Wireless device system requirements
ƒ
Computer or device with a working 802.11b, 802.11g or 802.11n wireless adapter.
2.3
Placement of your Smart Hub
Just like your mobile phone, the Smart Hub's location will affect its signal strength from the TELUS Mobile Base
Station (Cell Tower). The data speed achievable from the Smart Hub is relative to this signal strength, which is
affected by many environmental factors. When choosing a location to place your Smart Hub, please keep in mind
that the Smart Hub will need adequate 3G+ signal strength in order to provide Internet connectivity.
Similarly, the wireless connection between your Smart Hub and your WiFi devices will be stronger the closer
your connected devices are to your Smart Hub. Your wireless connection and performance will degrade as the
distance between your Smart Hub and connected devices increases. This may or may not be directly noticeable,
and is greatly affected by the individual installation environment.
If you have concerns about your network's performance that might be related to range or obstruction factors, try
moving the computer or WiFi device to a position between three to five meters from the Smart Hub in order to see
if distance is the problem.
Note: While some of the items listed below can affect network performance, they will not prohibit your wireless
network from functioning; if you are concerned that your network is not operating at its maximum effectiveness,
this checklist may help.
Please ensure that your Smart Hub's 3G external antenna is positioned vertically (toward the ceiling).
If you experience difficulties connecting wirelessly between your WiFi devices and your Smart Hub, please try the
following steps:
ƒ
In multi-storey offices or homes, place the Smart Hub on a floor that is as close to the centre of the
location as possible. This may mean placing the Smart Hub on an upper floor.
ƒ
Try not to place the Smart Hub near a cordless telephone that operates at the same radio frequency as
the Smart Hub (2.4GHz).
Telus smart Hub
3G8WV-TS
3
Advertisement
Table of Contents
