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3.5
Accessing voicemail
1. To access your voicemail, please dial your own mobile number from the Smart Hub and follow the
prompts.
2. To access another TELUS voicemail number from the Smart Hub, please dial ## followed by the 10 digit
number.
3.6
Calling features
3.6.1
Quick Reference Table
The Smart Hub supports a number of calling features for supplementary services. Please check your Smart Hub
monthly plan for included calling features or speak with a TELUS representative to have additional features added.
Feature
Caller ID
Call Waiting
Unconditional Call Forwarding
No-reply Call Forwarding
Busy Call Forwarding
Unreachable Call Forwarding
3.6.2
Caller ID
Caller ID transmits a caller's number to the called party's telephone equipment when the call is being set up
but before the call is answered. Where available, caller ID can also provide a name associated with the calling
telephone number.
To force Caller ID to be blocked for an outbound call, dial #31# followed by the number you wish to dial.
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To force Caller ID to be unblocked for an outbound call, dial *31# then follow the dialing number.
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3.6.3
Call Waiting
Call waiting allows for indication and answering of an incoming telephone whilst an existing call is underway.
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To disable call waiting, dial #43#, and hang up after you hear 2 high pitch beeps.
To enable call waiting, dial *43#, and hang up after you hear 2 low pitch beeps.
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To check the status of Call Waiting, dial *#43# or view the advanced status page of the management
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console.
a. Call waiting is disabled if you hear 2 high pitch beeps.
b. Call waiting is enabled if you hear 2 low pitch beeps.
Call forwarding (or call diverting), is a feature that allows an incoming call to be redirected to another number
depending on the circumstances at the time of receiving the call.
Note: The Call Waiting feature will automatically turn off if you enable Call forwarding. Call Waiting will need to be enabled again after Call Forwarding is
disabled.
3.6.4
Call Forwarding Unconditional
Call forwarding Unconditional will divert all incoming calls to a phone number that you desire.
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To enable Call Forwarding Unconditional, dial *21*<Directory Number> # (Where directory number is the
number you wish to forward calls to)
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Hang up after you hear 2 low pitch beeps.
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To disable Call Forwarding Unconditional, dial #21#
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Hang up after you hear 2 high pitch beeps.
To check the status of Call Forwarding Unconditional, dial *#21# or view the advanced status page of the
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management console.
a. Call Forwarding Unconditional is disabled if you hear 2 high pitch beeps.
b. Call Forwarding Unconditional is enabled if you hear 2 low pitch beeps.
Activation
#31# (to block an individual call)
*43#
*21*<Directory Number> #
*61* <Directory Number > #
*67* <Directory Number > #
*62*<Directory Number >#
Deactivation
*31#(to unblock an individual call)
#43#
#21#
#61#
#67#
#62#
www.netcommlimited.com
Status
N/A
*#43#
*#21#
*#61#
*#67#
*#62#
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