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Q. Do I need to attach an antenna on this device?
A. Yes. Your Smart Hub comes equipped with an antenna, you need to attach the 3G+ antenna to get the 3G+
signal.
Q. I seem to have low 3G+ signal strength, what should I do?
A. Just like your mobile phone, the Smart Hub's location will affect its signal strength to the 3G Mobile Base
Stations (Cell Tower). The data speed achievable from the Smart Hub is relative to this signal strength, which
is affected by many environmental factors. Please keep in mind that the Smart Hub will need adequate signal
strength in order to provide Internet connectivity when choosing a location to place your Smart Hub.
Similarly to the 3G connectivity aspect, the WiFi connection between the Smart Hub and your WiFi devices will
be stronger the closer your connected devices are to your Smart Hub. Your WiFi connection and performance
will degrade as the distance between your Smart Hub and connected devices increases. This may or may not
be directly noticeable, and is greatly affected by the individual installation environment.
If you have concerns about your WiFi network's performance that might be related to range or obstruction factors,
try moving the computer (or WiFi device) to a position between 3 to 5 metres from the Smart Hub in order to see
if distance is the problem. If difficulties persist even at close range, please contact TELUS Client Care.
Generally speaking, the following steps are advisable to follow to improve your WiFi performance:
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Ensure that your Smart Hub is positioned vertically.
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In multi-storey office locations or homes, place the Smart Hub on a floor that is as close to the centre of
the location as possible. This may mean placing the Smart Hub on an upper floor.
Try not to place the Smart Hub near a cordless telephone that operates at the same radio frequency as the
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Smart Hub's WiFi radio (2.4GHz)
Q. I have lost the security card that came with the setup instructions. What can I do?
A. If you have lost your security card, and forgotten the wireless security details (SSID and WiFi network
password), there is a label stuck to the base of your Smart Hub with all your original security details. If the label
is unreadable or has been removed, the WiFi network password can be viewed/reset by logging in to the
Management Console using an Ethernet Cable connected to the LAN port of the Smart Hub.
Q. I forgot my Management Console password. What can I do?
A. If you have forgotten your Management Console password and cannot access the Web user interface, you
will need to reset your Smart Hub back to default settings. To reset your device press and hold the reset
button on the back of your Smart Hub for 10-15 seconds, all the indicator lights on the unit will flash when
your device is reset. After a reset, the default WiFi settings (SSID and WPA key) can be found on the base of
your Smart Hub. (Note - this will also reset any custom settings and passwords you may have already set up).
Q. Can I use the Smart Hub overseas?
A. No. The Smart Hub is not equipped for international roaming or data services. If you require the capability
to call international locations, please speak with your TELUS representative or call Client Care to enable
international calling on your Smart Hub.
Q. What do the LED lights represent?
A. Your Smart Hub shows you the status of the following:
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3G+ signal
WiFi signal
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LAN ports status
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Line/Phone status
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Power status
Q. Can I use a SIM card from other carriers in the Smart Hub?
A. No, the Smart Hub is built to connect only to the TELUS network and SIM cards from other carriers will not
provide any service when inserted into the Smart Hub.
Q. Can I use the Smart Hub SIM card in other TELUS devices?
A. No, the Smart Hub SIM card is locked to the Smart Hub and will not work or provide voice or data service in
other TELUS devices.
Q. Can I use other TELUS SIM cards in the Smart Hub?
A. No, other TELUS SIM cards (and rate plans) will not work in the Smart Hub. Any other TELUS SIM cards
inserted into the Smart Hub will become locked to the device and will not provide service.
Telus smart Hub
3G8WV-TS
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