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6 FAQ
Q. Does the Smart Hub require any configuration out of the box?
A. No. The Smart Hub is plug and play device. Plug the device into an electrical outlet and once the status
indicator lights are on, plug in your landline (Analog) phone and LAN cable for voice and data connectivity.
For WiFi connectivity the SSID (Service Set Identifier) and network key (password) are located on the bottom
of the device. If you would like to customize your settings you can enter 192.168.20.1 into your Web
browser to access the Management Console and device settings.
Q. What are the minimum requirements for my system and network to work with the Smart Hub?
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A compatible TELUS SIM card with an active Smart Hub service plan
A computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter
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with TCP/IP Protocol installed or
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A computer with a working wireless adapter
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A Web browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.
Q. How can I see the data usage on my Smart Hub?
A. Any TELUS subscriber can log into
www.TELUSmobility.com/youraccount to view the data usage on their TELUS device. TELUS Business Clients
- log in to your TELUS account, select 'e.care', then click the 'view airtime usage' or 'view data usage' link to get
details.
Q. Can I make voice calls from the Smart Hub?
A. Yes. By simply connecting a regular landline (Analog) telephone to the port labeled Line 1 using the RJ-11
Cable provided. To activate the phone jacks in your home or office connect an RJ-11 Cable from the port
labeled "Line 2" to any wall jack. When you lift the receiver you will hear a dial tone and can place your call.
Q. How do I see I have a voicemail message?
A. Voicemail is a feature of the TELUS network and your TELUS service, not a feature embedded in the device. If
you have a voicemail messages waiting you will hear an intermittent dial tone on your phone, and if your phone
has a message waiting indicator light, it will be lit.
Q. Why am I not able to see I have a voicemail waiting?
A. The Smart Hub service plans include TELUS Voicemail to Text service. Once enabled, your voicemails will
be converted to text and emailed to the address you specify. Once this process is setup you will not see a
message waiting indicator on the Smart Hub, however you can still dial in to your voicemail should you want
to check your messages in that way. If you do not enable your TELUS Voicemail to Text service you should
receive your voicemail messages in your voicemail inbox, and see the message waiting indicator light on the
Smart Hub blink.
Q. Is the Smart Hub secure; can other people access my wireless network?
A. The Smart Hub comes configured with WPA-PSK WiFi security enabled. When you first access the Internet,
type 192.168.20.1 into the address bar, the wizard will pop up to configure your computer to connect with
the security setting (please see the Quick Start Guide for more information on connecting your data devices
to the Smart Hub). Only people you allow access to, will be able to connect to the Smart Hub ensuring your
connection is secure and safe.
Q. Can I change the name and password of my wireless network?
A. Yes. You can change your Smart Hub settings from the browser user interface by typing 192.168.20.1 into
the address bar of your Web browser. You can change the SSID (Service Set Identifier), security standard
(WPA, WPA2, WEP) and your WiFi password.
Q. How do I share my Internet connection, using the Smart Hub, with other users?
A. Provide any users you want to share your WiFi Internet connection with, the SSID (Service Set Identifier) and
WiFi network password for your Smart Hub. Each user will need to select the Smart Hub SSID, on their WiFi
enabled computer or device and enter the network password you provide.
Q. What is the difference between upload and download speeds and why do they differ?
A. Upload is when you send information (e.g. emails) from your computer and download is when you receive
information via the Internet. The speeds at which upload and download operate depend on the way you use
the Internet and the size of files you send and receive.
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