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Characters of the file name registered in the
FTP server are garbled.
N When double-byte characters are to be used
for the file name, make use of an FTP server
for which the character code is EUC-JP.
Files are not saved to the computer when you
pressed the [Capture] button of the Built-in
Viewer, or the [Export] button of the
[Export(Y/M/D-h:m:s)] menu.
N Run the Internet Explorer as an administrator.
You can perform this as follows.
A Right-click Internet Explorer.
B Select [Run as administrator].
The camera pans automatically
When [Auto Cleaning] is set to "ON", this is not an
abnormality.
N Check the current settings of [Auto Cleaning].
(A p.82 [[Maintenance] Page] )
Unable to perform pan/tilt/zoom (PTZ)
operation.
The network bandwidth may be insufficient.
N Ensure that there is sufficient network
bandwidth, and operate in "100 M Full".
Motion detection, audio detection, and
tampering detection setting cannot be
performed.
Settings for motion detection, audio detection,
and tampering detection cannot be specified at
the same time. If one of the detection features
(motion detection or tampering detection) is
currently enabled, an error message will be
displayed when you try to enable the other
detection feature.
N Check the message displayed, set the
currently enabled feature to "OFF", and
perform the detection setting again.
"Caution : The fan is stopped" appears on the
screen.
The internal fan is abnormal. Please consult your
dealer. Also, stop using this unit and turn off the
power.
Unable to record to the microSD card.
N Make use of a microSD card that is usable on
this camera.
(A p.18 [Compatible microSD Cards] )
Recording cannot be performed when a microSD
card is not mounted.
N Click the [Mount] button on the [microSD Card
Recording] page to mount the microSD card.
(A p.63 [[microSD Card Recording] Page] )
Video recording and playback cannot be
performed when a microSD card formatted
on the VN-H37U/VN-H57U series is used.
The microSD cards formatted on the VN-H37U/
VN-H57U series cannot be used on this camera.
Also, the microSD cards containing videos
recorded by this camera cannot be used for
recording or playback on the VN-H37U/VN-H57U
series.
The microSD operation screen does not
refresh.
The screen may not refresh if you move
frequently between the microSD card operation
screen and the [Advanced Settings] screen.
N Press the [Cancel] button or the Refresh
button on the web browser to refresh.
The frame rate of the video recorded in the
microSD card is lower than what was
specified or fluctuates.
When the Sense Up function is activated, the
frame rate of the video recorded in the microSD
card is reduced in order to raise the sensitivity
level. This leads to a lower or fluctuating playback
frame rate as a result.
N To resolve the problem, set Sense Up on the
[Camera] page under [Advanced Settings] to
a lower value.
(A p.50 [[Camera] Page] )
Troubleshooting
109
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