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Multicast images do not play.
N Start manual multicast transmission from the
[Multicast] page of the camera.
(A p.77 [[Multicast] Page] )
N During multicast reception on the Built-in
Viewer, check to ensure that [Destination
Address] and [Destination Port] in the
[Multicast] page of the camera coincide with
[Multicast IP Address] and [Multicast Port] of
the Built-in Viewer. Also, use multicast
streaming on a network that supports
IGMPv2.
(A p.77 [[Multicast] Page] )
(A p.100 [[Multicast] Settings] )
Multicast streaming may be blocked by the
Windows 7 Firewalls. In that case, you can go
through the firewalls as follows.
A Select [Start]-[Control Panel]-[System and
Security].
B Open [Check firewall status] under
[Windows Firewall].
C Open the [Advanced] menu and select
[Inbound Rules]-[New Rule].
D In [New Inbound Rule Wizard], select "port"
in [Rule type].
E In [Protocols and Ports], enter the port
number for "Specific local ports".
F Select "Allow the connection" in [Actions].
G Select applicable conditions in [Profile].
H Register an arbitrary character string for the
"Name" in [Name].
If your computer has multiple network cards,
disable the network cards to which the camera is
not connected. You can perform this as follows.
A Select [Start]-[Network Connections].
B Right-click on the connection(s) not used for
the camera, and select "Disable".
Troubleshooting
108
The image displayed is not smooth.
The camera image may not appear smooth at
times due to factors such as fluctuations in the
CPU and memory load, or network jitter.
Also, distribution capability may deteriorate
during recording to the microSD card, or
playback or video output from the card.
N Lower the [Framesize], [Framerate], and
[Bitrate], and check the image again.
(A p.52 [[Encoding] Page] )
When 3D DNR is used, an afterimage
appears.
When you use 3-dimensional noise reduction, in
principle, an afterimage can appear if you shoot
a moving object, however it is not a camera
malfunction.
I cannot receive an alarm via TCP/UDP.
The port may be blocked by the Windows
Firewall.
N Execute the following operation for the firewall
of the Windows environment on your PC.
A Select [Start]-[Control Panel]-[System and
Security].
B Open [Check firewall status] under
[Windows Firewall].
C Open the [Advanced] menu and select
[Inbound Rules]-[New Rule].
D In [New Inbound Rule Wizard], select "port"
in [Rule type].
E In [Protocols and Ports], enter the port
number for "Specific local ports".
F Select "Allow the connection" in [Actions].
G Select applicable conditions in [Profile].
H Register any character string for the "Name"
in [Name].
N For more information on the firewall for the
network you are using or if you are still unable
to resolve the issue with the above operation,
please consult your network administrator or
installation technician.
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