Chapter 4 Product Support; If You Need Help - Motorola DSR-6403 Operator's Manual

If You Need Help

For assistance with your Motorola Mobility product, use one of the following channels:
• Technical Assistance Center (TAC) provides access to technicians 24 hours a day, 7 days a
week for all products. Contact the TAC at 888-944-HELP (888-944-4357) or dial direct
847-725-4011.
• Motorola Online (MOL), mobilityonline.motorola.com, provides technical documentation and
low-priority issue creation and tracking. (PON and BSR users see Extranet Support below.)
• DigitalCM, digitalcm.motorola.com, provides software downloads and release updates.
(PON users see Extranet Support below).
• Learning Portal, www.motorolatraining.com, provides self-paced product training and
descriptions of instructor-led classes. In many cases, training can be given at your location.
• Extranet Support provides technical publications for PON (FTTx) users at
compass.motorola.com/go/ftth and software downloads and technical publications for BSR
users at bsr.motorola.com. For assistance with Motorola Mobility products only, contact the
Motorola Mobility Technical Response Center (TRC), 24 hours a day, 7 days a week.
DSR-6400 Series
Product Support
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