Chapter 5 Product Support; If You Need Help; Calling For Repairs - Motorola DSR-6100 Operator's Manual

If You Need Help

For assistance with Motorola Mobility products only, contact the Motorola Mobility
Technical Response Center (TRC), 24 hours a day, 7 days a week:
• Inside the U.S.:
• Outside the U.S.: 1-215-323-0044
• Motorola Online: http://businessonline.motorola.com

Calling for Repairs

If repair is necessary, call Motorola Mobility's authorized repair vendor, World Wide
Digital at 1-800-227-0450 or 1-956-541-0600 for shipping address and a Return for
Service Authorization (RSA) number before sending the unit for repair. The RSA number
must be prominently displayed on all equipment cartons and shipping label. World Wide
Digital is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.
When shipping equipment for repair, follow these steps:
Pack the unit securely.
1.
Enclose a note describing the exact problem.
2.
Enclose a copy of the invoice to verify the warranty status.
3.
Label all cartons and shipping labels with the RSA number.
4.
DSR-6100
1-888-944-HELP (1-888-944-4357)
This offers a searchable solutions database, technical
documentation, and low-priority issue creation and tracking.
Product Support
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