Chapter 5 Product Support; If You Need Help; Calling For Repairs - Motorola DSR-6050 Operator's Manual

If You Need Help

For assistance with Motorola products only, contact the Motorola Technical Response Center
(TRC), 24 hours a day, 7 days a week:
• Inside the U.S.:1-888-944-HELP (1-888-944-4357)
• Outside the U.S.:1-215-323-0044
• Motorola Online: http://businessonline.motorola.com

Calling for Repairs

If repair is necessary, call Motorola's authorized repair vendor, World Wide Digital
(WWD) at 1-800-227-0450 or 1-956-541-0600 for a Return for Service Authorization
(RSA) number before sending the unit for repair. The RSA number must be prominently
displayed on all equipment cartons. WWD is open from 8:00 AM to 5:00 PM Central
Time, Monday through Friday.
When shipping equipment for repair, follow these steps:
Pack the unit securely.
1.
Enclose a note describing the exact problem.
2.
Enclose a copy of the invoice to verify the warranty status.
3.
Label all cartons with the RSA number.
4.
Ship the unit PREPAID to:
5.
World Wide Digital
c/o Loera Customs Brokerage, Inc.
Attn: RSA # ****
5845 E. 14th Street, Suite D
Brownsville, TX 78521
DSR-6050
This offers a searchable solutions database, technical
documentation, and low-priority issue creation and tracking.
Product Support
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