Duplex Option Service Check - Toshiba e-STUDIO500P Service Manual

Duplex option service check

Messages displayed when a 23x Duplex Paper Jam displays.
23x Paper Jam
Check Duplex
Primary message
If sheets have been accumulated to be stapled or offset when the jam is detected, the printer alternately flashes
the primary and secondary messages to indicate that all accumulated sheets should not be removed during the
jam clearance procedure. Obviously, if no sheets have accumulated for stapling, then no message flashing
occurs and the primary message is used.
When the secondary message is posted, if accumulated sheets are removed during jam clearance, the printer
does not reprint the removed sheets. Furthermore, after the printer resumes printing and the print job is
completed, the portion of the job printed after the jam is not stapled.
Duplex paper jams
23x.xx jam code
231.xx
232.xx
233.xx
234.xx
235.xx
236.xx
237.xx
238.xx r
Duplex does not recognize that the option is installed, or other options below the
duplex are installed
FRU
1 Autoconnect cables/
connections
Note: Before proceeding with the following service checks, verify the media used in the duplex option meets
specification and is not dog-eared or damaged in any way. See
2-82
Service Manual
Leave Job
in Finisher
Secondary message
Jam location
Media did not arrive at the duplex input sensor, but did leave the fuser exit
sensor.
Media did not clear the duplex input sensor, but did leave the printer fuser exit
sensor.
Media failed to make the duplex double feed sensor during turnaround.
Media did not arrive at the duplex exit sensor.
A piece of media is over the duplex double feed sensor.
Media did not leave the duplex exit sensor.
A duplexed sheet did not reach the printer input sensor.
A piece of media is over the duplex sensors during a reset.
Action
Check the top and bottom autoconnect connectors for signs of
damage. If damaged, replace the duplex option. If not damaged,
check the cables are correctly connected to the duplex system board
at J9, J10, J11, and J12. If no problem is found, replace the duplex
option.
"Media specifications" on page 1-8.