TEC Thermal Printer B-570-QQ SERIES Owner’s Manual Table of Contents...
Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement. As an NERGY ® Partner, TOSHIBA TEC has determined that this product meets the NERGY -- Outline of the International The International...
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance. Meanings of Each Symbol This symbol indicates warning items (including cautions).
• Utilize our maintenance services. After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.
1. INTRODUCTION 1. INTRODUCTION Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dots/mm, 306 dots/inch) near edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec.
FMBC0067801 Flash memory card NOTES: 1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters. 2. Available from TOSHIBA TEC Parts Center. 3. When purchasing flash memory card locally, select one having the specifications described at page 8-1.
2. To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons. 3. When using the cutter ensure that label length B plus inter label gap length E exceeds 35 mm. (i.e. label pitch should be greater that 35 mm.)
2. The DIP switch #1-6 functions in accordance with equipment to be used. 3. If you would like to switch to READY/BUSY (DTR) or to READY/BUSY (RTS) of data protocol, please contact your authorized TOSHIBA TEC representative. Supply Shaft Ribbon Shaft...
Parallel I/F Cable (Centronics) NOTE: Only the power cord is provided with this product. If using another cable, it should conform to the following specifications. For more details, please contact your local TOSHIBA TEC service representative. Centronics Interface (36 pins, Male)
6. LOADING THE MEDIA 6. LOADING THE MEDIA 1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement. 2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover. The printer prints both labels and tags.
NOTE: When using the label rolled with labels facing outside, please remove the upper plates of both paper holders using the following procedure. Failure to do this may cause a paper jam error. If you have any questions, please contact your nearest TOSHIBA TEC service representative. Groove Ridge...
6. LOADING THE MEDIA Removing the paper holders' upper plates from the media guide 1 Remove the two T-4x8 screws to detach the media guide from the printer. 2 Remove the SM-3x6 screw or the SM-3x8 screw to detach the paper holders' upper plates from the media guide.
6. LOADING THE MEDIA An easy way to set the black mark sensor position 1 Pull the media about 500 mm out of the front of the printer, turn the media back on it's self and feed it under the print head past the sensor so that the black mark can be seen from above. 2 Adjust the sensor position to that of the black mark (the upper hole indicates the position of the black mark sensor).
6. LOADING THE MEDIA 10. The media is now loaded and the sensor position is set. Batch type: NOTE: Set the selection switch to the STANDARD/STRIP position. Improper setting can affect the print quality. Strip type: 1 Remove enough labels from the leading edge media to leave 500 mm of backing paper exposed.
6. LOADING THE MEDIA Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module. NOTES: 1. Be sure to cut the backing paper of label. Cutting labels will cause the glue to stick to the cutter, which may affect the cutter quality and shorten the cutter life.
7. LOADING THE RIBBON 7. LOADING THE RIBBON 1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement. 2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover. There are two types of media available for printing on, these are standard media and direct thermal media (a chemically treated surface).
8. INSERTING THE OPTIONAL FLASH MEMORY CARD 8. INSERTING THE OPTIONAL FLASH MEMORY CARD Turn the power OFF when inserting or removing the flash memory card. CAUTION: To protect memory cards, discharge static electricity from your body by touching the printer rear cover prior touching the memory cards.
9. CARE/HANDLING OF THE MEDIA AND RIBBON 9. CARE/HANDLING OF THE MEDIA AND RIBBON CAUTION: Be sure to read carefully and understand the Supply Manual. Use only media and ribbon which meet specified requirements. Use of non-specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality.
10. GENERAL MAINTENANCE 10. GENERAL MAINTENANCE 1. Be careful when handling the print head as it becomes very hot. 2. Care must be taken not to injure yourself with the printer paper cutter. 3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF”...
10. GENERAL MAINTENANCE 10.2 Covers and Panels The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment. 1.
10. GENERAL MAINTENANCE Cleaning the Cutter Unit 1. Be sure to turn the power off before cleaning the cutter unit. 2. The cutters are sharp and care should be taken not to injure yourself when cleaning. 1. Loosen two screws and remove the cutter cover. 2.
10. GENERAL MAINTENANCE 10.4 Threshold Setting For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media. When the media is pre- printed, the darker (or more dense) inks can interfere with this process causing paper jammed errors.
10. GENERAL MAINTENANCE Threshold setting procedure (For firmware version 2.5 or earlier) 1 Turn the power on. 2 Load the pre-printed label. (Any position) 3 Press the [PAUSE] key once. 4 Hold down the [PAUSE] key for more than 3 seconds and it will begin to feed. After it has fed the 2 label, release the [PAUSE] key.
11. TROUBLESHOOTING 11. TROUBLESHOOTING If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assis- tance. Error Message PAPER JAM 1.
11. TROUBLESHOOTING Error Message EXCESS HEAD The print head is too hot. TEMP HEAD ERROR This message is displayed when sending the head broken check command ([ESC] HD001 [LF] [NUL]) and the print head has a broken element. RIBBON ERROR There is a fault with the ribbon sensor.
11. TROUBLESHOOTING Error Message example) When an error is detected in a com- PC001; 0A00, mand 20 bytes of the command are displayed. (ESC, LF, NUL are not displayed.) Command error 0300, 2, 2 Other Error Hardware or software trouble. Message NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then on again.