Inter-Tel Attendant Console User Manual page 61

F o r A C D h u n t g ro u p s , t h e
extended information includes a
list of all the stations logged in
and out of the hunt group as well
as the number of calls ringing
and number of available agents,
as shown on the right.
For UCD hunt groups, only the
number of calls ringing and
number of available agents are
displayed.
•
Number or Name: You can search for a specific station by simply typing text or
digits in the Number or Name box, shown below, in the Directory.
The Attendant Console attempts to match characters with the data in the "Last"
or "First" column and numeric characters with the data in the "Number" column.
It then selects the station with the best match. Using the following extension
example:
If you type Smith, Ja it will find all three stations. You could continue typing to
select the station with description "Smith, Jamie" or you could select the high-
lighted station. To look for a first name beginning with "Ja," you can type a
comma and then the first letters of the name ( ,Ja).
NOTE:
appears before the Last name. In that case, you would enter the first name before
the last name (
You can also type only the initial character of the name to search for a name. For
example, to search for Jamie Smith, you can use one of the following methods:
• If the "Last" name column is to the left of the "First" name column, type last name
initial + a comma + first name initial (s,j).
• If you move the "First" name column to the left of the "Last" name column, type
first name initial + a space + last name initial (j s), or first name initial + a comma +
last name initial (j,s).
Note that you are not limited to only one character. You can type more than one
character (i.e., smi,ja).
If you type "130" it will find and select the station with extension "1300." You
could continue typing to select the station with extension "1308."
®
Inter-Tel Attendant Console User Guide
Smith, Jack
Smith, James
Smith, Jamie
This is reversed if you rearrange the columns so that the First name
Jamie Smith
) or a comma followed by the last name (
1308
1300
1315
,Smith
).
45