User Manuals: Inter-Tel Contact Center Suite Telephony

Manuals and User Guides for Inter-Tel Contact Center Suite Telephony. We have 1 Inter-Tel Contact Center Suite Telephony manual available for free PDF download: User Manual

Inter-Tel Contact Center Suite User Manual

Inter-Tel Contact Center Suite User Manual (96 pages)

Brand: Inter-Tel | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
5
Overview
9
- About this Guide
  9
- Online Help
  10
  - Navigating Help Topics
    10
  - Searching Help
    11
  - Printing a Help Topic
    11
- Where to Find Additional Information
  11
- About Contact Center Suite
  12
- Software Applications
  13
- Licenses
  13
- Support Services
  14
- Features of Contact Center Suite V4.0 and Later
  14
Callviewer

15
- Introduction
  15
- Starting Callviewer
  15
- Using Startup Wizard
  16
- Using the Callviewer Tray Bar Icon
  21
- Using the Look and Feel Options
  22
  - Selecting a Look and Feel Option
    22
  - Exploring Look and Feel Components
    24
  - Action Menu
    29
  - Changing the Look
    30
- Using the Active Call List
  30
- Controlling Calls with Callviewer
  31
- Understanding Agent States
  32
- Using Button Manager
  33
  - Adding a Button
    34
  - Editing or Removing Buttons
    36
- Controlling DND States
  36
- Using Call History
  36
- Advanced Callviewer Topics
  37
  - Creating Hot Keys
    37
  - Screen Popping Calls and E-Mails
    38
  - Defining and Using Rules
    38
  - Media Blending
    40
Tiles, Filters, and Statistics

43
- Introduction
  43
- Tiles
  43
  - Adding a Tile
    44
  - Editing a Tile
    44
  - Removing a Tile
    44
- Filters
  45
  - Using Filter Manager
    45
  - Adding a Filter
    46
  - Editing a Filter
    49
  - Removing a Filter
    49
- Statistics
  50
  - Types of Statistics
    50
  - Using Statistics
    51
Realviewer

53
- Introduction
  53
- Starting Realviewer
  53
- Using Startup Wizard
  53
- Adding a Deskboard Tile
  57
- Applying Filters to Tiles
  60
- Advanced Realviewer Topics
  61
  - Using Tile Alarms
    61
  - Rearranging Tiles in the Realviewer Window
    61
Reporter

63
- Introduction
  63
- Starting Reporter
  63
- Using Startup Wizard
  63
- Running Reports
  65
- Saving and Reusing Reports
  65
- Report Options
  66
  - Applying a Date Range
    66
  - Applying a Filter
    66
- Creating a Report
  67
- Exporting Data
  68
- Advanced Reporter Topics
  68
Reporter Real-Time

73
- Introduction
  73
- Starting Reporter Real-Time
  73
- Using Startup Wizard
  74
- Using Reporter Real-Time Tiles
  75
  - Adding a Tile
    81
  - Changing Statistics on a List Tile
    83
  - Using Tile Alarms
    84
  - Applying Filters to Tiles
    84
- Advanced Reporter Real-Time Topics
  85
  - Creating Stationviewer Tiles
    85
  - Using Call Control
    87
  - Using Auto Reporter
    89
Index

91

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