Inter-Tel Attendant Console User Manual page 132

ERROR POSSIBLE PROBLEM
Waiting for In an Axxess system, the Axel
response from Office Server unable to com-
telephone sys- municate with telephone sys-
tem tem
CT Server, Switch Transceiver
(Axxess only), CPC, Call Pro-
cessing Server in an Axxess
system, or the CS-5200/5400
in the Inter-Tel 5000 system not
responding
The server In an Axxess system, the Axel
closed the con- Office Server is already in use
nection by another application
116
FIX
Verify the hardware cables between the Axel
Office Server and the Axxess system are prop-
erly attached.
Verify the system is using the proper serial
cable (part number 813.1682) and modular
adapter (part number 804.2545). These parts
are available in the System OAI PC Connection
Kit (part number 828.1427) or the Universal
RS232 Kit (part number 828.1282).
Verify the Axel Office Server is configured with
the same baud rate as the telephone system
serial port.
Verify the telephone system serial port is config-
ured for Level 2 System OAI.
Verify the telephone system serial port is config-
ured for hardware flow control and auto baud is
disabled.
Restart the server.
Only one application can use a serial port. Verify
the console is connecting to the correct TCP
port. To do so, select Options from the Console
drop-down menu. The Connection tab shows
the TCP port.
If the TCP port is correct, determine what IP
address is already using the Axel Office Server.
To do this, telnet to the Axel Office Server's con-
figuration port: "telnet <axel_ip_addr> 4096".
Select Connections from the Tools Setup
menu.
Inter-Tel
®
Attendant Console User Guide