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Model 8602
User Guide

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   Summary of Contents for Inter-Tel 8602

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    Model 8602 User Guide...

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    Patents and Patents Pending, Global IP Solutions, Inc. www.gipscorp.com © 2008 Inter-Tel (Delaware), Incorporated: Personal use of this material is permitted. However, permission to reprint/ republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Inter-Tel, Inc.

  • Page 5: Table Of Contents

    Uninstalling The Model 8602 ........

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    Turning Off the Model 8602 ........

  • Page 7: Introduction

    This user guide provides the installation procedures for the Model 8602 and highlights the basic features for making and receiving calls and checking your voice mail messages. For more details on basic or advanced features of the Model 8602, refer to the online Help by selecting the Help button from the Main Display of the Model 8602 interface.

  • Page 8: Installation

    Model 8602. After your system meets the requirements of the Model 8602, follow the instructions to install the IP softphone. Finally, you need to configure some settings before the Model 8602 is operational.

  • Page 9: System Requirements

    2.0 version. Computer Hardware Requirements for Windows XP The table below lists the minimum and recommended requirements for the computer with the Windows XP operating system of which you are installing the Model 8602 software. Minimum Requirements Recommended Requirements ®...

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    Computer Hardware Requirements for Windows Vista The table below lists the minimum and recommended requirements for the computer with the Windows Vista operating system of which you are installing the Model 8602 software. Minimum Requirements Recommended Requirements 1 GHz 32-bit (x86) or 64-bit (x64) processor 2 GHz 32-bit (x86) or 64-bit (x64) processor...

  • Page 11: Installing The Model 8602

    Click Close to complete the installation. Click Exit Installation and remove the CD-ROM from the drive. If prompted, restart the computer. If this is the first time installing the Model 8602, the Configuration Wizard automatically starts after installation. You must complete the wizard NOTE before the IP softphone will operate.

  • Page 12: Uninstalling The Model 8602

    Select the Inter-Tel program, and then click Add/Remove. Configuration The application interface has various configuration options for the Model 8602. You need to configure some settings before the IP softphone can operate. The Configuration Wizard guides you through configuration of the necessary fields.

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    To configure options in the wizard: After the configuration wizard automatically starts, the Welcome screen appears. Click Next. The Configuration Settings screen appears. ® Inter-Tel Model 8602 User Guide...

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    Remote TCP Call The TCP port the server listens on. Control Port (5566) Password (blank) 9 characters, The password the Model 8602 uses to which are case- log onto or authenticate with the sensitive telephone system. The password may be empty.

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    Click Next. The Application Settings screen appears. ® Inter-Tel Model 8602 User Guide...

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    • If using Windows Vista, and your audio out or to select “Vista Audio have dual ring through Devices” separate audio devices. Go to “Configure the Advanced settings.” on page ® Inter-Tel Model 8602 User Guide...

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    Select Advanced to configure different audio devices for your NOTE audio in and your audio out or to have dual ring through separate audio devices. b. Click Advanced. The Advanced Audio Device Interfaces screen appears. ® Inter-Tel Model 8602 User Guide...

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    Audio device for second/ wave-out audio sources dual ring tones. Note: Dual- that are detected from the ring is automatically computer. enabled, if you are using a headset. This setting becomes your secondary ring-in device audio source. ® Inter-Tel Model 8602 User Guide...

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    Click Next. The Speaker Setup page appears. An audio file is played through your computer speakers. Configure the volume of the speaker by adjusting the volume slider until the audio is heard at a comfortable level. Click Next. The Microphone Setup screen appears. ® Inter-Tel Model 8602 User Guide...

  • Page 20: Model 8602 Options

    If you need to change any of the settings that you configured through the Configuration Wizard, you can access and change these settings NOTE from the Model 8602 Options of the Help Menu. For details on these settings and others, refer to the online Help. Model 8602 Options Other settings and user preferences can be configured after the IP softphone is up and running.

  • Page 21: Environmental Factors

    Headset Recommendations The Model 8602 has been designed to work with standard computer headsets. Computer headsets come in two basic configurations: analog (which use the 1/8-inch mini phono jacks on the computer sound card interface) and digital (which use the USB interface). In...

  • Page 22: Volume Controls

    For example, lowering the speaker volume and the microphone gain may help solve certain echo problems. The Model 8602 allows you to increase or decrease the volume for the microphone and speaker through the Main Display of the Model 8602 interface. See the “Main Display”...

  • Page 23: Network Quality

    (distorted sound or choppy audio) or cause delays in transmission. Firewall You may be running a firewall on the computer where you will be running the Model 8602. Windows XP has built-in firewall protection. If the Windows built-in firewall or other software ®...

  • Page 24: Emergency (e911) Call Information

    The Model 8602 Interface Before starting the Model 8602, you should learn about the parts that comprise your IP softphone. The different parts of the Model 8602 provide access to several features.

  • Page 25: Overview

    Overview The Model 8602 supports most of the telephone features of the Model 8662, which is used with the Inter-Tel Axxess and Inter-Tel 5000 systems. For a complete list of supported features of Model 8662, refer to the Model 8662 User Guide (part number 550.8117). For a list of features that Model 8602 does not support, refer to the Model 8602 online Help.

  • Page 26: Main Display

    Minimize Button Speaker Volume Microphone Icon Close Slider Button 6-Line Display Microphone Help Button Volume Slider Plantronics Talk Button End Button Message Headset Button Icon Menu Buttons Open/Close Menu Buttons Open/Close Slider Button Slider Button ® Inter-Tel Model 8602 User Guide...

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    Help Button Access the Help menu. Ring Lamp Answer a call and indicates a call is ringing into the application. Open/Close Slider Open or close the Programmable Buttons Slider or the Dialpad Button Slider. ® Inter-Tel Model 8602 User Guide...

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    DEST Destination Directory Do-Not-Disturb Extension Message Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) ® Inter-Tel Model 8602 User Guide...

  • Page 29: Calls On Hold Slider

    Indicates a trunk call (or outside call) is on hold. Call 3 Button Indicates a trunk call (or outside call) is on hold. Call 4 Button Indicates a trunk call (or outside call) is on hold. ® Inter-Tel Model 8602 User Guide...

  • Page 30: Programmable Feature Buttons Slider

    Button 5 Programmable Activate the programmed feature. Refer to the online Help for Feature Buttons details on programming the feature and text of the buttons. Special Button Activate a feature when on a call. ® Inter-Tel Model 8602 User Guide...

  • Page 31: Dialpad Slider

    Open/Close Slider Button Open or close the Dialpad Slider. Numbers 0-9 Dial or access a feature with a standard telephone dialpad. Symbols *, # Dial or access a feature with a standard telephone dialpad. ® Inter-Tel Model 8602 User Guide...

  • Page 32: Model 8602 Status Icons

    Model 8602 Status Icons The Model 8602 displays icons that indicate the current status of the application. These icons appear in the notification area. The notification area is located at the far right of the taskbar. Notification Area Model 8602 Status Icon...

  • Page 33: Model 8602 Shortcut Menu

    Model 8602 Shortcut Menu The Model 8602 status icons in the notification area provide a shortcut menu for quick access to the most commonly-used features in the IP softphone. The shortcut menu offers several options displayed in the graphic. Refer to the online Help for details on using this menu.

  • Page 34: Getting Started

    Getting Started In this section, you will learn the most common tasks to start using your Model 8602. You will learn how to start and turn off your IP softphone, initialize your mailbox, make and receive calls, transfer calls, retrieve voice mail messages, and much more.

  • Page 35: Using The Keyboard Vs. The Mouse

    Using the Keyboard Vs. the Mouse With the Model 8602, you can enter or select dialpad numbers, symbols, and alpha characters using the keyboard or the mouse. You can access numbers, symbols, and alpha characters by expanding the Dialpad Slider and clicking with your mouse or by typing them from your keyboard.

  • Page 36: About Voice Mail

    About Voice Mail Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or subscriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.

  • Page 37: Setting Up Voice Mail

    If your mailbox has E-Mail Reader enabled, you have an advanced mailbox. Refer to the Model 8662 User Guide for details on using the E-Mail Reader features. You can find this user guide on Inter-Tel’s Web site at www.inter- tel.com.

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    The system then plays a prompt that introduces you to the basic NOTE voice mail system features. You can skip this introduction by saying “Skip” or by pressing ® Inter-Tel Model 8602 User Guide...

  • Page 39: Recording Your Personal Greetings

    , add to the greeting, and then press • Say “Erase” or press to erase and re-record the greeting. • Say “Cancel” or press to exit without changing your greeting. Click to hang up. ® Inter-Tel Model 8602 User Guide...

  • Page 40: Recording Your Voice Mail Directory Name

    Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press to accept your recorded name. Click to hang up. ® Inter-Tel Model 8602 User Guide...

  • Page 41: Making And Receiving Calls

    Making and Receiving Calls Making and receiving calls is the basic purpose of any phone. With your Model 8602, you can make and receive intercom and outside calls. However, you cannot make emergency calls. See the detailed information “E911 Warning” on...

  • Page 42: Outside Calls

    When you make an outside call, however, you must dial any area codes or long-distance digits that your telephone company requires. Placing Outside Calls Placing an outside call is calling someone who is outside of the Inter-Tel Axxess or 5000 telephone system network. To place an outside call using the menu button: With the application selected, press the OUTGOING menu button.

  • Page 43: Call Waiting

    You do not have any messages. Press this button to access the message menu or to leave messages. • You have either station or voice mail messages. Press this button to access your messages. ® Inter-Tel Model 8602 User Guide...

  • Page 44: Leaving Messages

    Leaving Messages With the Model 8602, you can leave a station or a voice mail message. A station message is a message left internally on another person’s endpoint located within the same telephone system as you. This type of message is an indication that someone internally would like you to call them back.

  • Page 45: Accessing Your Mailbox

    If E-Mail Reader is not enabled for your mailbox, skip this step. Select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or press to listen to saved messages. ® Inter-Tel Model 8602 User Guide...

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    If the user is not available, you will have the option of leaving a voice mail message. If the telephone number is not available, you cannot reply to the message. ® Inter-Tel Model 8602 User Guide...

  • Page 47: Using Do-not-disturb Mode

    Optional, customize the second display line by entering the desired numbers or letters from the keyboard. (Press the Backspace button on the keyboard to erase the previous character.) Press the ACCEPT menu button, , or ENTER. ® Inter-Tel Model 8602 User Guide...

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    To enable DND using the shortcut menu: Right-click the Model 8602 status icon located in the notification area, at the far right of the Windows taskbar. Select Do Not Disturb from the shortcut menu. Do one of the following: •...

  • Page 49: Voice Mail Flowchart (advanced)

    Delivery Options “Weekdays” Message Options All “Days” “Private” Cancel “Unheard” Msgs. Individual “Day” 1–7 “Certified” “Recover”Del. Msgs. “Priority” Select Msg “Category” “Voice Mail” “Send” “E-Mail” “All Messages” Send and Exit Hang Up “Priority” Messages “Facsimile” ® Inter-Tel Model 8602 User Guide...

  • Page 50: Voice Mail Flowchart (standard)

    Delivery Options Message Options All “Days” “Private” Cancel “Unheard” Msgs. Individual “Day” 1–7 “Certified” “Recover”Del. Msgs. Select Msg. “Category” “Priority” “Voice Mail” “All Messages” “Send” “E-Mail” “Priority” Messages Send and Exit Hang Up “Facsimile” ® Inter-Tel Model 8602 User Guide...

  • Page 51: Advanced Features

    Advanced Features The following table lists advanced features available for the Model 8602 endpoint. For additional information about using advanced features, refer to the online Help. The online Help provides information on the default feature codes and the following topics: •...

  • Page 52: Troubleshooting

    Troubleshooting The following table lists problems, possible causes, and solutions for the System Administrator when troubleshooting the Model 8602. Problem Probable Cause Solution Unable to install the A previous version of .NET Do the following: Model 8602 software. Framework could be Manually run dotnetfx.exe...

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    If a good consistent connection to the IPRC/ maintain a steady connection network connection cannot be IPRA; possibly reporting with the telephone system. maintained, the Model 8602 will not that the connection to operate properly. the telephone system has timed out. ®...

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    Problem Probable Cause Solution The Model 8602’s Another Model 8602 is running Shut down one of the Model 8602 connection to the with the same configuration applications that has the same telephone system is lost (such as, the same Device ID configuration.

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    Refer to the Plantronics CS50-USB the Plantronics CS50- or re-subscribed. Wireless Headset System User USB Wireless Headset. Guide or the Plantronics Voyager 510-USB Bluetooth Headset System User Guide for instructions on Resetting or Re-Subscribing your headset. ® Inter-Tel Model 8602 User Guide...

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    The earloop ensures that the headset speaker is properly placed over the ear to improve audio volume. The Model 8602 loses The computer network Select Connect to restart the connection to the connection was disconnected connection to the telephone system.

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    Echo cancellation is disabled Enable echo cancellation in the Audio end caller is hearing in the Audio and Other and Other Settings tab of the 8602 their own echo. Settings tab of the 8602 Options. Refer to the online Help for Options.

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    Part No. 835.3019 Issue 2, March 2008 A946/412:A...

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