Troubleshooting; Troubleshooting Oai Connections; Frequently Asked Questions About Oai Configuration - Inter-Tel Attendant Console User Manual

Troubleshooting

This chapter contains troubleshooting information for the Attendant Console that is
used with the Inter-Tel
Tel 5000 Network Communications Solutions. It includes a discussion of error mes-
sages and answers to commonly asked questions about Attendant Console operation.
If you cannot locate the troubleshooting information you need in this chapter, call
your Inter-Tel dealer for additional assistance.
The error message information includes:
•
Troubleshooting OAI Connections (see below)
•
Troubleshooting the Installation (see
•
Error Messages (see
•
Frequently Asked Questions (see
T
ROUBLESHOOTING
These are the steps you should follow when troubleshooting System OAI. For best
results, perform the steps in order, one at a time. Never change more than one variable
at a time when troubleshooting hardware.
•
Verify that you can see system call activity. This is the easiest way to determine
that System OAI is being received by the Console.
•
Verify that System OAI Events and System OAI Third Party Call Control Pre-
mium Features are enabled on all nodes for the Axxess system or you have the
Premium Features Licensing for the Inter-Tel 5000 system.
•
Verify that you have configured the Console TCP/IP connection to the telephone
system correctly. For TCP/IP to work on your computer, it must be configured
with IP addresses, subnet masks, and a default gateway for each network adapter
on the computer. To determine if TCP/IP is installed on your computer, check
with your Network Administrator.
Refer to the telephone system's Installation and Maintenance Manual for more infor-
mation on the System features.
The following are answers to commonly asked questions about OAI Configuration.

FREQUENTLY ASKED QUESTIONS ABOUT OAI CONFIGURATION

Q: W
HAT DO
A: The Console requires System Level II OAI in a TCP/IP protocol. This will
require a direct TCP/IP connection to the CS-5200/5400 for the Inter-Tel 5000
system, and a Call Processing Card (CPC), Call Processing (CP) Server (previ-
ously called Windows NT-based CPU), a Switch Transceiver, or an Axel AX4010
Office Server for the Axxess system. The CPC and CP Server for Axxess and the
CS-5200/5400 for the Inter-Tel 5000 system automatically delivers the OAI
®
Inter-Tel Attendant Console User Guide
® ®
Axxess Converged Communications Platform and the Inter-
page 114)
page
OAI C
ONNECTIONS
I A
NEED TO MAKE THE TTENDANT
page 113)
124)
C
ONSOLE WORK ON A SINGLE
- ?
NODE
109