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ERROR
POSSIBLE PROBLEM
CT Server, Switch Transceiver
(Axxess only), CPC, or Call
Processing
Axxess system or the CS-5200/
5400 in the Inter-Tel 5000 sys-
tem not responding
Connection
The
Reset by Peer
either by the network system or
the OAI Server computer.
Connection
Attendant Console could not
Timed Out
initiate a connection to the OAI
Server because the OAI Server
computer never responded.
Incorrect node
The station password could not
number (node
be verified.
#) or extension
(ext #)
®
Inter-Tel
Attendant Console User Guide
Server
for
the
connection
was
reset
FIX
Verify the Attendant Console is using the correct
OAI password. To do so, select Options from
the Console drop-down menu. On the Connec-
tion tab, select the OAI Server and click Edit.
This password must match the password
required by the OAI Server.
NOTE:
This password is case sensitive.
Verify the OAI Server is running. If the problem
persists, contact your Network Administrator,
and see the suggestions in the section titled,
"Software
Caused
Connection
page
120.
Verify if the IP address of the OAI Server is cor-
rect. To do so, select Options from the Console
drop-down menu. On the Connection tab, select
the OAI Server and click Edit. If the OAI Server
is a CT Gateway, the IP address must match the
IP address in the CT Gateway Application Set-
tings dialog.
Check the Attendant Console computer subnet
mask. An improper subnet mask can cause this
error. If you do not know your subnet mask, con-
tact your Network Administrator.
Contact your Network Administrator to verify all
routers are up and running (check by pinging
them, and then ping addresses on the other
side of them). Try a trace route to the destina-
tion address to check that all routers are func-
tioning.
Verify your node and extension are correct. To
do so, select Options from the Console drop-
down menu. On the Connection tab, verify the
Attendant Station node and extension match the
node and extension of your telephone. If your
telephone has a display, you can determine the
correct node by resetting your telephone.
Abort."
on
117
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Table of Contents
Troubleshooting
