Transferring A Call Without Hot Dialing; Split Between The Announcement Call And Transfer Party - Inter-Tel Attendant Console User Manual

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Transferring a Call without Hot Dialing

1. Select or enter the destination number in the Name or Number box.

2. Press ENTER to make the announcement call or transfer the call to the number,

depending on your User Settings.

To end an announcement call and complete the transfer, do one of the follow-

ing:

— Click Complete from the Toolbar

Select Complete Transfer from the Call Handling drop-down menu (if

you have Hung up To Complete Transfer enabled, you can press Hang Up

or F12)

Press the Complete Transfer function key (defaults to F8).

To place the call on hold at the destination station, do one of the following:

— Click Comp.Hold from the Toolbar

Select Complete Transfer To Hold from the Call Handling drop-down

menu (if you have "Hold" To Complete Transfer Hold enabled, you can

press Hold or F10).

While on an announcement call, if you wish to return to the party waiting to be

transferred, do one of the following:

— Click Split from the Toolbar

Select Split from the Call Handling drop-down menu

Press the Split function key (defaults to F4).

To return to the announcement call:

— Select Split again. These steps can be repeated as often as necessary.

Inter-Tel

Attendant Console User Guide

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