Statistics - Mitel Inter-Tel User Manual

Statistics

When you select Statistics from the Tools drop-down menu, the following screen
appears. Call handling statistics are tracked by the Attendant Console. You can also
view cumulative statistics by opening the archive files that are stored in the Attendant
Console/Stats directory.
•
Statistics: Statistics shown include:
— Calls that Rang in: Shows the number of incoming IC and CO calls. If there
is an outgoing call that is placed on hold and it recalls, it is not counted as a
call that rang in. Incoming transfers are not counted because the announce-
ment call will be counted. This also does not include calls that automatically
forwarded.
— Calls Placed on Hold: Shows the number of the IC and CO calls placed on
individual hold. It does not include calls placed on transfer hold. If a call is
placed on hold multiple times, it is counted multiple times.
— Calls that Recalled: Shows the number of IC and CO calls that recalled
from hold. It does not include calls that recalled from a transfer. If a call
recalls multiple times, it is counted multiple times.
— Calls Handled: Every time an IC or CO call leaves the operator, it was han-
dled, unless it was on hold, was ringing, or was a transfer announcement call.
When a conference is made each call in the conference is counted as handled
and the conference call is treated as a new call. Calls that automatically for-
ward are not counted as handled.
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Inter-Tel Attendant Console User Guide