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Troubleshooting
This chapter contains troubleshooting information for the Attendant Console that is
used with the Inter-Tel
Inter-Tel 5000 Network Communications Solutions. It includes a discussion of error
messages and answers to commonly asked questions about Attendant Console opera-
tion.
If you cannot locate the troubleshooting information you need in this chapter, call
your Inter-Tel dealer for additional assistance.
The error message information includes:
•
Troubleshooting OAI Connections (see below)
•
Troubleshooting the Installation (see
•
Error Messages (see
•
Frequently Asked Questions (see
T
ROUBLESHOOTING
These are the steps you should follow when troubleshooting System OAI. For best
results, perform the steps in order, one at a time. Never change more than one variable
at a time when troubleshooting hardware.
•
Verify that you can see system call activity. This is the easiest way to determine
that System OAI is being received by the Console.
•
Verify that System OAI Events and System OAI Third Party Call Control Pre-
mium Features are enabled on all nodes for the Axxess system or you have the
Premium Features Licensing for the Inter-Tel 5000 system.
•
Verify that you have configured the Console TCP/IP connection to the telephone
system correctly. For TCP/IP to work on your computer, it must be configured
with IP addresses, subnet masks, and a default gateway for each network adapter
on the computer. To determine if TCP/IP is installed on your computer, check
with your Network Administrator.
Refer to the telephone system's Installation and Maintenance Manual for more infor-
mation on the System features.
The following are answers to commonly asked questions about OAI Configuration.
®
Inter-Tel
Attendant Console User Guide
®
®
Axxess
Converged Communications Platform and the
page
page
114)
page
124)
OAI C
ONNECTIONS
113)
109
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Table of Contents
Troubleshooting
