Table of Contents
Advertisement
F
REQUENTLY
Following are answers to commonly asked questions about Attendant Console opera-
tion. They are divided into general topics to help you locate the information quickly.
If you cannot locate the answer to your question in the following list, call your Atten-
dant Console dealer for assistance.
ATTENDANT CONSOLE SETUP OPTIONS
Q: H
OW CAN
I
RECEIVE A CALL OR MESSAGE
A: Enable "Restore Program When Call Rings" from the User tab on the Options
dialog.
SCREEN WILL NOT POP-UP
Q: E
VEN THOUGH
A
TTENDANT
A: Microsoft added a feature to Windows 2000 to prevent an application from pop-
ping in front of the application you're currently using. If another application has
received input from the user within a short, but undocumented, amount of time,
Windows 2000 prevents any other program from putting itself in the foreground.
Instead, the program can only flash it's icon in the start bar.
Therefore, if you are using another program, like Microsoft Word, and a call
rings in, Windows 2000 may prevent the Attendant Console from popping in
front of Word, but will instead force the Attendant Console to blink in the task
bar.
Q: W
HY DON
GUIDE
A: The function keys are programmable. Yours may have been reprogrammed to
new settings. See
DIRECTORIES
Q: W
HY IS THE NAME IN THE
NAME SHOWN IN THE TELEPHONE
?
PLAY
A: The telephone system Intercom Directory and phone display identifies intercom
numbers using their programmed usernames, while the Attendant Console direc-
tory uses their programmed description. The description reflects the directory
name format of the telephone system database (Last, First).
124
A
Q
SKED
UESTIONS
I
A
GET MY
TTENDANT
I
R
SET
ESTORE
C
ONSOLE COME TO THE FRONT WHEN A CALL RINGS IN
'
T THE FUNCTION KEYS WORK LIKE THEY
?
page
58.
A
TTENDANT
C
ONSOLE SCREEN TO POP UP FROM AN ICON WHEN
?
P
W
ROGRAM
HEN CALL RINGS IN
C
ONSOLE DIRECTORY DIFFERENT FROM THE
I
D
NTERCOM
IRECTORY AND ON MY PHONE DIS
Inter-Tel
,
WHY DOESN
?
'
RE DESCRIBED IN THE USER
®
Attendant Console User Guide
'
T THE
-
Advertisement
Table of Contents
Troubleshooting
