Mitel Inter-Tel User Manual page 136

ERROR
Software This is usually a network error.
Caused Con-
nection Abort
Too Many Windows cannot fulfill Atten-
Open Files dant Console TCP/IP commu-
nication
error occurs due to one of two
scenarios:
The computer is running too
many programs that communi-
cate via the network.
A program running on the com-
puter is using the network facili-
ties incorrectly and holding
resources
Attendant Console.
Wrong Login The OAI Server does not serve
Type System OAI. It may be a Desk-
top OAI Server.
Wrong Win- Windows does not support the
Sock DLL Ver- TCP/IP version required by
sion Attendant Console.
TCP Protocol
Not Installed
120
POSSIBLE PROBLEM
requirements. This
required by
Try the software again. If the software is still not
working, contact your Network Administrator.
Ping the remote OAI Server. If it does not
respond, it may be offline or there may be a net-
work problem. If it does respond, then try recon-
necting. If the Attendant Console still doesn't
work, the OAI Server may have terminated.Ping
the router address. If using a serial connection,
the local router is the IP address of the host you
initially logged into with SLIP or PPP.Ping a
local host to verify that the local network is work-
ing properly.
Ping a host connected to the same subnet as
the host you were using. This will verify if the
destination network is functioning.
Do a traceroute to try to determine where the
failure occurs along the route between your host
and the destination host.
Close some of the programs.
Restarting the computer may temporarily solve
this problem. However, if the program malfunc-
tions again, Attendant Console will have the
the same problem. Use trial and error to determine
which application is interfering, and close it
when Attendant Console is in use.
Enter the correct address and port of the Sys-
tem OAI Server (CP Server, OAI Gateway, or
Switch Transceiver). To do so, select Options
from the Console drop-down menu. On the Con-
nection tab, select the OAI Server and click
Edit.
Reinstall TCP/IP. If the problem persists, check
to see if Microsoft has an update or patch to
resolve the version conflict.
Install the TCP Protocol from the Windows Net-
work Control Panel.
Inter-Tel
FIX
®
Attendant Console User Guide