Putting Calls On Hold; Canceling A Transfer - Mitel Inter-Tel User Manual

Canceling a Transfer

You can cancel a transfer at any time before the transfer is completed. Do one of the
following:
— Click Cancel Trn. from the Toolbar
OR
Press the Cancel Transfer function key (defaults to F6)
OR
Select Cancel Transfer from the Call Handling drop-down menu.

Putting Calls on Hold

•
Individual Hold: Putting a call on Individual Hold makes it available only at
your station.
To place a call on Individual Hold, do one of the following:
— Click Hold from the Toolbar
OR
Select Individual Hold from the Call Handling drop-down menu
OR
Press the Hold function key (defaults to F10).
To return to the call on Individual Hold, do one of the following:
— Click Answer from the Toolbar
OR
Press the Answer function key (defaults to F9). (If you have "Allow Hold To
Toggle Hold enabled, you can press Hold to take the call off hold)
•
System Hold: If you put a call on System Hold, it can be picked up at your sta-
tion or at any keyset that has a flashing key for that outside line.
To place a call on System Hold, do one of the following:
— Click Sys Hold from the Toolbar
OR
Select System Hold from the Call Handling drop-down menu.
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Inter-Tel Attendant Console User Guide