Table of Contents
Advertisement
Chapter 3
Installing on Windows NT Servers
Setup has already installed Support Anywhere client software, but you still need
to install the Support Anywhere server software to complete setup. Remember
that you must have administrator privileges for the servers you plan to manage
using Support Anywhere.
Be sure that you've set up SNMP services to include a community name ("public"
by default) and that you have the correct address of your Support Anywhere
Client (IP and/or IPX). TCP/IP and SNMP services are included with the
standard Windows NT product and must be running on all Microsoft Windows
NT servers you want to monitor using Support Anywhere.
If IPX is the network protocol, you may use the client's IPX address to configure
your Microsoft Windows NT servers to send notifications (in the form of SNMP
traps) to your client. Note that the IPX address must use the format:
xxxxxxxx.yyyyyyyyyyyy
which includes the 8-digit network address (the IPX address prefix) and the 12-
digit node (also called MAC) address of your client's network interface card (the
IPX address suffix).
If the client TCP/IP software is configured to use DHCP (Dynamic Host
Configuration Protocol) on a network with DHCP servers, use the client's
hostname to configure your Windows NT servers. This way they will send SNMP
traps instead of an IP address. A hostname constitutes a permanent assignment.
NOTE
On a network configured with DHCP servers, unless you
assign a fixed IP address for your client, the DHCP server
automatically assigns you a temporary IP address that can
change over time. If it does, your client will no longer receive
alarms from your Windows NT servers.
With your Support Anywhere Client and Auto Alert running, proceed to the next
section for instructions on Windows NT server setup.
32
Installing the HP Support Anywhere Software
Advertisement
Table of Contents
