HP Support Anywhere Installation And User Manual page 43

Server management software for the support expert
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Chapter 3
the trap destination address here as described in your Microsoft
documentation.
3. Did you restart the server to load the Support Anywhere SNMP alarm
agents?
Check to ensure that the Support Anywhere alarm agent services have
been started on your server (see Step 1 above).
4. Send a test trap to the client. You can send additional test traps to your
client after checking the above items. There are two methods:
Restart the server. When the server comes back online, an Auto Alert
restart message is automatically sent to the client.
Stop the SNMP service, then restart it. This triggers a test trap without
shutting down the server or interrupting normal use. To stop (and
restart SNMP service), from the Windows Program Manager, double-
click Control Panel, then Services. Scroll through the list of services
and select the SNMP service. Then click Stop.
At your HP NetServers running Novell NetWare/IntranetWare:
1. Is the SNMP service running on the NetServer in question?
At your NetWare console, to verify proper installation of SNMP.NLM and
the SNMP agents, type:
modules
2. Are the Support Anywhere SNMP agents properly loaded?
There are two methods to load the SNMP agents on NetWare servers:
Restart the server. When the server comes back online, the SNMP
agents automatically load and an Auto Alert confirmation message is
sent to the client.
Load the SNMP agents manually without shutting down the server, or
interrupting normal use. From the server console, execute the
following command:
nsaload
3. If the NetServer is a web server, unload http.nlm and then reload it so that
the changes will be activated.
Installing the HP Support Anywhere Software
39

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