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Chapter 1
You can choose the Support Anywhere features you want to use during Client
Setup (Part 1). If you want to install only the Auto Alert feature, during setup, do
not configure your NetServer's as web servers.
Steps for installing Support Anywhere software differ depending on whether your
NetServers are running Novell NetWare/IntranetWare or Microsoft Windows
NT.
Should you use Quick Start?
SNMP and IP address, refer to the detailed installation instructions in Chapter 3.
If you want more background before using Quick Start, review the information
provided in Chapter 2. If you are an experienced network administrator, these
Quick Start procedures may be all you need to install Support Anywhere.
Before Proceeding:
to ensure you have the necessary components to set up Support Anywhere.
If you want to use Support Anywhere's web-based management features, copy
and fill out the Configuration Worksheet in Appendix D. You will need the
following information for each HP NetServer:
Server name
NOS installed (either Windows NT or Novell NetWare/IntranetWare)
Web server software installed? Yes/No
IP address
SNMP community name
IPX address (if your server is running NetWare/IntranetWare or supports
IPX)
Use your Configuration Worksheet (Appendix D) to keep track of the
information for each NetServer you are setting up.
NOTE
Be sure you have supervisor-level privileges for the Novell
NetWare servers you want to include under Support Anywhere
management. Likewise, verify that you have administrator
privileges for your Microsoft Windows NT servers.
IP and IPX Addresses:
TCP/IP, or if your NetServer includes operational web server software. Use IPX
addresses if your network protocol is IPX. You can use both protocols, although
as a general rule, NetWare-based networks support IPX addressing.
The following illustration is a flowchart of the installation process. Use it as a
checklist as you proceed through the installation.
2
If you are unfamiliar with terms such as
Review "Required Hardware and Software" in Chapter 2
Use IP addresses if your network protocol is
Quick Start
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