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HP Support Anywhere Installation And User Manual

Server management software for the support expert
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HP Support Anywhere
Installation and User Guide
Server Management Software
For the Support Expert
HP Part Number 5967-1534
Printed August 1997

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Summary of Contents for HP Support Anywhere

  • Page 1 HP Support Anywhere Installation and User Guide Server Management Software For the Support Expert HP Part Number 5967-1534 Printed August 1997...
  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Installing on Windows NT Servers ............34 Part 3. Verify Correct Installation..............37 Troubleshooting ..................40 Part 4. Remote Console Options..............43 HP Remote Console Redirection (E 40 and E 45 only)......44 Graphic Console Redirection (Windows NT) ..........55...
  • Page 4 User IDs and Passwords ................79 IP Address Restriction................79 Encryption....................79 A Customizing the Support Anywhere HP NetServer ......... 81 Installing SNMP Software Agents Manually on Novell NetWare Servers ..81 Loading the Automatic Server Restart Software for Novell NetWare..81 ASR NLM Files and Parameters for Novell NetWare .......

  • Page 5: Quick Start

    1 Quick Start HP Support Anywhere is a group of network management tools that allows you to efficiently monitor and maintain your HP NetServers E Series. At the client, Support Anywhere's Auto Alert feature notifies you of server dysfunction, and its web interface provides you with management tools including error logging, configuration information, and error threshold setting.
  • Page 6 Chapter 1 Quick Start You can choose the Support Anywhere features you want to use during Client Setup (Part 1). If you want to install only the Auto Alert feature, during setup, do not configure your NetServer's as web servers.
  • Page 7 Chapter 1 Quick Start HP Support Anywhere Installation Flowchart Configure Server Start hardware, Install Utility Partition (E 40 Road Map) Install NOS and Web Server software (NOS Documentation) Fill out Configuration Worksheet ( Appendix D) Run Support Anywhere Client Setup at local...

  • Page 8: Part 1. Setup At The Client Workstation

    ¨ Step 1 Start Setup Insert the HP NetServer Navigator CD-ROM in your Support Anywhere Client's CD-ROM drive. From the Windows Program Manager, run setup.exe located in the HPSA\US\CONSOLE\DISK1 subdirectory. A welcome screen directs you to close all currently active Windows applications.

  • Page 9: Part 2. Setup At Each Hp Netserver

    Before Proceeding to Part 2: When HP Support Anywhere Client setup is finished, the Support Anywhere icon appears in the display, or, in Windows 95, on the program bar. Leave the client operational; installation is not complete. As soon as Support Anywhere's Auto Alert feature is launched, the program starts regular periodic polling of all NetServers on the servers list.

  • Page 10: Part 3. Verify Correct Installation

    DHCP protocol. ¨ Step 3 Restart the HP NetServer To complete the installation, you must restart each HP NetServer that you included in your Support Anywhere setup. Part 3. Verify Correct Installation Go to the client workstation to verify correct installation.

  • Page 11: Part 4. Enable Remote Console Options

    Quick Start Continue this procedure to verify that all NetServers generated a Server Restart and that all web connections are operational. Part 4. Enable Remote Console Options For detailed information about enabling Support Anywhere's optional Remote Console features, see Chapter 3.

  • Page 13: What Is Hp Support Anywhere

    As networks become more complex, the servers need to be carefully managed and their performance tracked. This is where Support Anywhere fits in. Support Anywhere provides a set of management tools you can use to maintain and control networked HP NetServers E Series running Microsoft Windows NT or Novell NetWare/IntranetWare.

  • Page 14: Documentation

    NetWare servers, a version of this file is available from the "HP Support Anywhere" program group on your Windows client. For Windows NT servers, a version of this file is available in the "HP Support Anywhere" program group. Use these README files to obtain the latest information about HP Support Anywhere.

  • Page 15: Hp Support Anywhere Helps You Manage Your Servers

    SCSI bus and network interface configuration, and server configurations. The figure below provides an example of an office using Support Anywhere's network management tools. HP Support Anywhere...

  • Page 16: Problems With Solutions

    Alert to oversee all HP NetServer E Series servers connected on the local network. A typical Auto Alert notification is shown in the figure below. In this case, the HP NetServer is notifying the Auto Alert Client via the network that a hard drive is nearing total storage capacity.

  • Page 17: Web Interface Features

    Auto Alert warns that a change (in this case a notice regarding disk storage on the server's drive C has occurred at HP NetServer "NRD-C006". The date and time of the alarm are also noted. To interpret the alarm, click Advice.
  • Page 18 For Novell NetWare/IntranetWare, each server that you want to manage via a Support Anywhere web page must either be a web server, or must be managed via a Windows NT web server. For Microsoft Windows NT, only one server needs to be set up as a web server.

  • Page 19: Hp Auto Alert Features

    NetWare/IntranetWare or Windows NT network operating systems Notification of NetServer disk space capacity, network interface card (NIC) status, SCSI adapter and device problems, and potential HP NetServer SCSI hard disk problems Multiple Client support. (Data from monitored HP NetServers can be directed to more than one workstation.)

  • Page 20: Hp Auto Alert Alarms List

    Monitors PC LAN adapter card performance statistics and notifies you if any threshold values are exceeded * This alarm is not supported for disks connected to the HP Disk Array Controller accessory product. Remote Console Options The HP NetServers E Series incorporate remote access capabilities. Using...
  • Page 21 Introducing HP Support Anywhere HP Console Redirection (E40 only) HP Console Redirection is built into the E 40 and E 45 NetServer BIOS and is NOS independent. Use HP's BIOS level remote access to diagnose and remedy problems associated with a NetServer's hardware operations or configuration.

  • Page 22: Software Components

    NOS-level configuration including modification of network settings For supplemental information on setup and use of the Remote Console feature at the NetServer, see "Server Management Using HP Support Anywhere" in the HP NetServer E Series User Guide. Software Components...

  • Page 23: Required Hardware And Software

    HP Support Anywhere Client Software Support Anywhere client software is installed on a designated workstation (referred to in this guide as the Support Anywhere Client). The software is designed to receive alarms and display notifications from HP NetServer E Series servers regarding the servers' operational status.

  • Page 24: Hp Netserver Software Required

    Introducing HP Support Anywhere An HP NetServer E Series connected to the network For an HP NetServer running Novell NetWare (v3.12 or later), you need at least 500K of unused disk space on the NetWare SYS volume. For an HP NetServer running Microsoft Windows NT, you need at least 500K of available disk space on the drive where the operating system is located.

  • Page 25: Hp Support Anywhere Client Hardware Required

    A 486 computer, connected to the network A VGA color monitor 500K of hard disk space A CD-ROM drive in order to gain access to the Support Anywhere and HP Information Assistant software (located on the HP NetServer Navigator CD-ROM) The CD-ROM drive you use for installation must be located either in your Support Anywhere client workstation, or it must be accessible via the network.
  • Page 26 Web Browser Software Supported For web-based management support you need to have a web browser installed on the workstation you designate as your client. The Support Anywhere web interface can function using either one of the following web browsers: Netscape Navigator, v2.0 and v3.0 Microsoft Internet Explorer, v3.0 (Windows 95 only)

  • Page 27: Installing Hp Support Anywhere

    Windows NT. Installation Overview You can choose the Support Anywhere features you want to install during Client Setup (Part 1). For instance, you may elect to install only the Auto Alert features of Support Anywhere and forego Support Anywhere's web interfacing capabilities.
  • Page 28 If you want to use Support Anywhere's web-based management features, copy and fill out the Configuration Worksheet in Appendix D. Regardless of NOS, you need to gather the following information for each HP NetServer you want to incorporate into web-based Support Anywhere management:...
  • Page 29 Chapter 3 Installing the HP Support Anywhere Software config The IPX address takes the following form: internal network number-000000000001 An IPX is always composed of two elements, the 8-character internal network number and, separated by a dash, a 12-character, device number node address.
  • Page 30 Chapter 3 Installing the HP Support Anywhere Software Be sure not to couple the device number and the network number. In this example, the correct IPX address is: abcd1234-000000000001. If the IPX internal network number is not specified, the IPX address...

  • Page 31: Part 1. Setup At The Local Client Workstation

    IPX, or both. If you have HP NetServers running Novell NetWare/IntranetWare, remember that Support Anywhere software is installed on both the client and server(s) while you're at the client workstation. During client installation, SNMP agents are installed automatically via the network to each of your HP NetServers running Novell NetWare/IntranetWare.
  • Page 32 Click a listed server to select it. You need to identify for each server: Network Operating System You need to tell Support Anywhere whether the selected server is a NetWare server, or a Windows NT server. Click the appropriate choice to select it.
  • Page 33 IP address for NetWare web servers. SNMP Community You need to tell Support Anywhere the NetServer's SNMP Community name. This is "public" by default, but if your server is identified using a different community name, type that name in the SNMP Community field.
  • Page 34 Notice that the icon representing the web browser you identified during client setup is incorporated in the HP Support Anywhere group. In this example, Support Anywhere is set up to use NetScape for Internet or intranet access. (If you chose not to configure your servers for web management, no Support Anywhere web icon will be included in the Support Anywhere group.)

  • Page 35: Part 2. Setup At Each Hp Netserver

    The server software including all applicable web components is installed automatically during Support Anywhere client setup. If you opted not to install the Support Anywhere software on your NetWare servers, you may do so now by re-running Client Setup (Part 1). See "Setup at the Client Workstation" for detailed information.

  • Page 36: Installing On Windows Nt Servers

    Support Anywhere. Be sure that you've set up SNMP services to include a community name ("public" by default) and that you have the correct address of your Support Anywhere Client (IP and/or IPX). TCP/IP and SNMP services are included with the standard Windows NT product and must be running on all Microsoft Windows NT servers you want to monitor using Support Anywhere.
  • Page 37 1 and Windows NT Server Setup To install the Support Anywhere server software on an HP NetServer running Windows NT: 1. Check SNMP setup to insure proper community name and correct address.

  • Page 38: Part 3. Verify Correct Installation

    You cannot install the Support Anywhere software while the SNMP service is running. If the SNMP service is running on your HP NetServer, Support Anywhere setup will detect it and stop it for you. 4. Choose "Install SNMP agent and Web Interface software."...
  • Page 39 If NetServer installation is successful, as soon as you restart the NetServer, an Auto Alert restart message is sent to your Support Anywhere Client. However, remember that the Server Restart messages are stacked underneath the Server Down messages.
  • Page 40 Chapter 3 Installing the HP Support Anywhere Software Figure 10: Server Restart Message At the client workstation, start with the top Auto Alert notification: 1. Using your Configuration worksheet, check off the Server Down messages as you clear them. Continue until all Server Down messages have been cleared.
  • Page 41 Chapter 3 Installing the HP Support Anywhere Software 3. After all Auto Alert messages have been cleared, click the Support Anywhere icon to activate your web browser. The following screen appears listing all servers under web management. 4. Click a server on the list to "go there". When you are finished examining the server's home page, click "Back"...

  • Page 42: Troubleshooting

    Troubleshooting The server components of Support Anywhere are designed to run only on HP NetServers E Series. The server software will not function properly on any other equipment. If you do not receive an Auto Alert restart message from one of the HP NetServers E Series that was included in your installation, or you cannot utilize the web interface feature, refer to the appropriate checklist.
  • Page 43 Installing the HP Support Anywhere Software the trap destination address here as described in your Microsoft documentation. 3. Did you restart the server to load the Support Anywhere SNMP alarm agents? Check to ensure that the Support Anywhere alarm agent services have been started on your server (see Step 1 above).
  • Page 44 Installing the HP Support Anywhere Software If you cannot use Support Anywhere's web interface To utilize Support Anywhere's web interface feature for your non-web servers, you must add them to the support list of a Windows NT web server. If you have not properly assigned your non-web servers, do so by re-running Client Setup (Part 1).

  • Page 45: Part 4. Remote Console Options

    Installing the HP Support Anywhere Software Part 4. Remote Console Options The HP NetServer E 40 and E 45 offers a range of optional remote control capabilities, which allow you off-site access to an E Series NetServer. With a modem connection at one of the NetServer's serial ports, personnel at a distant...

  • Page 46: Hp Remote Console Redirection (E 40 And E 45 Only)

    Installing the HP Support Anywhere Software For supplemental information on setup and use of the Remote Console feature at the server, see "Server Management Using HP Support Anywhere" in the HP NetServer E Series User Guide. HP Remote Console Redirection (E 40 and E 45 only) The HP NetServer E 40 and E 45's built-in Remote Console Redirection feature can be used to provide troubleshooting and diagnostic services.
  • Page 47 E 40 or E 45's two serial ports An HP NetServer Navigator CD-ROM Version F.00.20 or later. (To find the version number, look on the CD-ROM, opposite the HP logo.) The HP NetServer Navigator CD-ROM includes the Utility Partition setup and associated files, as well as pcANYWHERE32 communications software.
  • Page 48 3. Modem Initialization Modem setup for communication with the remote console. BIOS Level Setup HP Console Redirection is built into the NetServer E 40 and E 45 system BIOS, and enabled through a series of steps in the BIOS setup program. NOTE The HP NetServer must be rebooted as part of the installation for Remote Console Redirection at the server.
  • Page 49 Installing the HP Support Anywhere Software through the options, match your port to the interrupt data provided in Table 2. Table 2: HP NetServer E 40 and E 45 Default Serial Port Interrupts E 40 and E 45 Label Port...
  • Page 50 1. Reboot the server and, when prompted, press [F12]. The server displays the Utility Partition Manager. 2. On the Utility Partition Main Menu, cursor to "HP Console Redirection." The server displays the HP Console Redirection screen. 3. From the popup menu, select "Initialize the modem."...
  • Page 51 6. Select Yes to initialize the modem. (Cancel returns you to the HP Utility Partition's Main Menu.) The HP NetServer E 40 or E 45 awaits a call from the remote console and is functionally disabled until a connection is made. To disable password protection and return to normal NetServer operation, press the space bar.
  • Page 52 Chapter 3 Installing the HP Support Anywhere Software If you plan to manage your HP NetServer E 40 or E 45 using either a direct terminal connection or via modem, and you have chosen not to use Symantec's pcANYWHERE32, make sure your terminal emulation software:...
  • Page 53 HP NetServer E 40 and E 45. To install pcANYWHERE32 at the remote console: 1. Insert the HP NetServer Navigator CD-ROM in the CD-ROM drive, or a master copy of the pcANYWHERE32 "Pre-Install" diskette into drive A.
  • Page 54 Chapter 3 Installing the HP Support Anywhere Software 4. To run pcANYWHERE32, double-click the pcANYWHERE32 program icon in the pcANYWHERE32 program group, or choose it from the Start menu. 5. The first time you start pcANYWHERE32, the Smart Setup Wizard helps you configure your system by prompting you for basic information such as COM port and modem specifications.
  • Page 55 From the popup menu, choose Rename. Type in the new name. 3. Enter the serial (COM) port assignment and telephone number of the server you identified in the previous screen. Be sure the Baud rate for communication between the HP NetServer and the local modem is set at 19,200.
  • Page 56 Using HP Console Redirection Originating a remote management session between an HP NetServer E 40 or E 45 and a remote console involves initialization at the server (to put the server in standby mode) and an initiating call from the remote console. Because...

  • Page 57: Graphic Console Redirection (Windows Nt)

    HP NetServer's Utility Partition. Graphic Console Redirection (Windows NT) If you want to access an HP NetServer running Windows NT and your remote console is running either Windows NT or Windows 95, you can redirect all the information displayed on the HP NetServer to your remote console using pcANYWHERE32.
  • Page 58 Figure 12: A Typical Installation of Graphics Console Redirection A window on the console display exactly mimics the display at the NetServer. In this way, you can take full control of your HP NetServer from the remote console. However, to enable graphics redirection, pcANYWHERE32 software must be installed on both the NetServer and the remote console.
  • Page 59 Installing pcANYWHERE32 on the NetServer If the HP NetServer you are setting up for remote access does not have pcANYWHERE32 Server software already installed, you (or your customer or client) must install pcANYWHERE32 at the NetServer. Otherwise skip the following installation steps and proceed to the following section detailing the configuration of pcANYWHERE32 on the NetServer.
  • Page 60 Chapter 3 Installing the HP Support Anywhere Software 1. Insert the HP Navigator CD into the CD-ROM drive and, at the DOS command prompt, type: x :\HPSA\US\SERVER\DISK1\WINNT\SETUP.EXE where x: is the drive letter of the HP NetServer's CD-ROM drive. Follow the instructions on the screen to install pcANYWHERE32.
  • Page 61 Chapter 3 Installing the HP Support Anywhere Software After you have finished running the Smart Setup Wizard, the pcANYWHERE32 main program window appears. pcANYWHERE32 menu bar pcANYWHERE32 action button bar To finish configuration, at the main program window: 1. Click "Be A Host PC."...
  • Page 62 "macro" key, or by sending individual characters, that comprise an escape sequence. HP has already set up a special macro file that includes keyboard combinations and keystroke sequences for use by pcANYWHERE32. To make the macros operational, you need to associate them with the icon you installed to call up the NetServer.

  • Page 63: Rconsole (Netware)

    NetServer Figure 13: RCONSOLE Remotely Controlling an HP NetServer Minimum Server Requirements In order to use RCONSOLE, your server needs: An external modem or direct connection via one of the HP NetServer E 40 or E 45's two serial ports...
  • Page 64 Chapter 3 Installing the HP Support Anywhere Software An HP NetServer running Novell NetWare (4.0 or 4.11) and including RCONSOLE software and utilities Minimum Console Requirements For best results, use an ANSI color terminal that supports 25-line mode and IBM PC character set.
  • Page 65 Chapter 3 Installing the HP Support Anywhere Software exit 7. Reboot, then run NetWare. Change to the NetWare server directory and type: server At this point, your server is permanently enabled for RCONSOLE connection. Setup at the NetWare Client RCONSOLE software must also be installed and configured at the workstation used as the remote console.
  • Page 66 Chapter 3 Installing the HP Support Anywhere Software 6. Press [Esc] to return to the previous screen. Highlight the phone number of the server you want to call using RCONSOLE and press [Enter]. RCONSOLE dials the selected server, establishes a connection and then supplies you with a list of servers available via the selected phone access.

  • Page 67: Using Hp Support Anywhere

    NetServer E Series systems. Once installed, Support Anywhere's alarm message service, Auto Alert, loads automatically whenever the Support Anywhere Client is booted. An icon appears to indicate that Support Anywhere's Auto Alert service is operational: In Windows for Workgroups and Windows NT, the Auto Alert traffic light icon appears in the lower-left corner of the Support Anywhere Client's display (default position).

  • Page 68: Hp Support Anywhere Auto Alert

    NetServers. HP Support Anywhere Auto Alert Auto Alert is a service that monitors the operating environment of HP NetServers and generates notifications and alarms based on factory-defined error thresholds. The changes are identified by SNMP alarm agents which, during installation, are installed on all participating HP NetServers.

  • Page 69: Auto Alert Response Options

    Chapter 4 Using HP Support Anywhere The severity of the notification from the HP NetServer is color-coded in the traffic light icon located in the upper-left corner of the screen: a red light signals that a critical event occurred; immediate action is indicated a yellow light cautions that a minor-level problem exists;...
  • Page 70 If you are not sure how to respond to an Auto Alert notification, print a copy of the Support Anywhere notification for a reference, then call your dealer or contact HP Customer Support.

  • Page 71: Using Hp Support Anywhere's Web Interface

    To connect to a web server's home page: Click Go There from an Auto Alert notice. Double-click the Support Anywhere icon in the Support Anywhere Windows Program Group. If you access Support Anywhere directly from the Program Manager, you see the following welcome screen.
  • Page 72 Chapter 4 Using HP Support Anywhere Figure 16: Support Anywhere Welcome Screen Support Anywhere lists all managed NetServers currently configured for your network. When you click on a server, your web browser connects you to that server's home page.

  • Page 73: Server Description Page

    Chapter 4 Using HP Support Anywhere Figure 17: Support Anywhere Home Page—Server Description Server Description Page This is the NetServer's home page, which provides you with an overview of the NetServer's current operational status and configuration. The key elements include:...

  • Page 74: Server Configuration Pages

    Chapter 4 Using HP Support Anywhere Current Alarms The number of current outstanding alarms generated by this NetServer is displayed in bold red text. For more detailed information, click Alarms to view an Alarm Summary and an Alarm History. Server Configuration Pages...
  • Page 75 3. At the bottom of the page, click Accept to install the new values for future notifications. Click Cancel to retain the previously installed value. Support Anywhere returns you to the Server Description home page. Network Interface Card (NIC) The Network Interface Card page provides the hardware interface connecting the server to the network.
  • Page 76 Chapter 4 Using HP Support Anywhere Figure 19: Support Anywhere Configuration Page—Network Interface Card The filename of the NIC driver is identified along with a description of the driver, and the interrupt. SCSI Bus Information This page provides important information about your SCSI Bus configuration. In...

  • Page 77: Menu Buttons

    Description Clicking Description returns you to the NetServer's home page, which serves as a gateway to Support Anywhere's Configuration pages. You can also return to the Server Description page by clicking the link at the bottom of most Support Anywhere pages.
  • Page 78 By clicking in the Check column you "acknowledge" the alarm. Then when you click "Accept" at the bottom of the page, Support Anywhere clears all checked alarms from the Alarms Summary, stores a record of the acknowledged alarms on the Alarms History page, and returns you to the Server Description home page.
  • Page 79 The Alarms History page is a complete listing of all "Accepted" or acknowledged alarms produced by the server. HP Support If your client is connected to the Internet, click HP Support for information about NetServer maintenance, configuration, and repair. When maintenance or configuration questions arise and you are connected to the...

  • Page 80: Web Security Considerations

    Click Cancel to discard the new text and return to the Notes page. Support Anywhere adds text entered on the Add Notes page to the end of the text block displayed on the Notes page. Notes are added sequentially; the last note displayed as you scroll down is the most recent entry.

  • Page 81: User Ids And Passwords

    Chapter 4 Using HP Support Anywhere NOTE To find out more about whether a particular security option is supported by your web server, check the documentation that came with your web server software. User IDs and Passwords An easy and inexpensive way to provide Internet security is to use passwords and user IDs.
  • Page 82 Chapter 4 Using HP Support Anywhere Typically, the public key is widely distributed. The private key, however, is kept secret, so that the message can only be decrypted by someone in possession of the private key. Using this method of encryption, both the request for a document and the document itself are encrypted to ensure that a text message can be read only by the intended recipient.

  • Page 83: A Customizing The Support Anywhere Hp Netserver

    As you add or reconfigure Novell NetWare servers, you may opt to install the Support Anywhere server software on each server independently. If you want to install or reinstall the software at a later date, you can use the Support Anywhere Client installation program found on the HP Support Anywhere Client Diskette to install the software without reinstalling the rest of the Support Anywhere program files.

  • Page 84: Asr Nlm Files And Parameters For Novell Netware

    Appendix A Customizing the HP Support Anywhere Server Software may make floppy diskette masters of the Server Software through the HP Management Solutions menu of the HP NetServer Navigator. 2. Map a drive letter from the client to the server's SYS:\SYSTEM directory.
  • Page 85 Appendix A Customizing the HP Support Anywhere Server Software NOTE By default, the ASR driver and ASR service programs are configured in the registry to be started automatically. An administrator may change this to manual control by using the standard Windows NT Service / Driver configuration programs reached through Program Manager: Control Panel, then Service or Drivers.
  • Page 86 Appendix A Customizing the HP Support Anywhere Server Software hardware. You may reconfigure the restart time in the range 300 seconds (5 minutes) to 1800 seconds (30 minutes) by running ASRUSER /t. The change will remain in effect even after restarting your system.

  • Page 87: B Terminal Emulation Keys (E 40 And E 45 Only)

    PC keystrokes that have no ASCII/ANSI terminal equivalents, but are recognized by the HP NetServer E 40 and E 45 BIOS, can only be used after you have logged onto the NetServer. These BIOS specific commands are initiated by pressing Alt- 0 (zero) if the terminal has been set up correctly.
  • Page 88 Appendix B Remote Console Redirection Sequence Legend Sequence Legend Esc [ K Esc [6 9 ~ Esc [ M Esc [7 0 ~ Esc [ U Page Down Esc [7 1 ~ Esc [ V Page Up Esc [7 2 ~ Esc [ Z Shift Tab Esc [7 3 ~...

  • Page 89: C Glossary Of Network Terminology

    A computer workstation connected to a Local Area Network (LAN) that has access to resources located on another (usually more capable) computer called a server, HP NetServer, or file server. A client can request some service to be performed by another networked device.
  • Page 90 (such as a modem, printer, or CD-ROM drive) for which the computer itself doesn't have the proper connections. HP Support Anywhere Client A workstation on a LAN designated to receive information about operating conditions at networked HP NetServer E Series servers.
  • Page 91 Appendix C Glossary of Network Terminology node A computer, file server, or peripheral device connected to a LAN that is used to create receive or repeat a message or stream of data. Generally, a node refers to a client or workstation. (See client and workstation) packet A unit of information typically sent across a network from one device to another.
  • Page 92 Appendix C Glossary of Network Terminology TCP/IP An acronym for Transmission Control Protocol/Internet Protocol. TCP/IP defines specific networking rules for connecting different kinds of computers and managing data errors, security issues, and line failures. WAN An acronym for Wide Area Network. WAN is a communications network similar in function to a Local Area Network (LAN) that can cover whole geographical regions using telephone cables or microwave typically provided by a common carrier.

  • Page 93: D Configuration Worksheet

    D Configuration Worksheet Make a copy of this configuration worksheet to fill out before you begin setting up Support Anywhere on your network.

  • Page 95: E Warranty, Software License, And Support

    Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.

  • Page 96: Hp Software License Agreement

    Use. "Use" means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. The software resides on the HP NetServer Navigator CD-ROM and consists of three pieces: the HP Support Anywhere Client...
  • Page 97 Appendix E Warranty, Software License and Support The HP Support Anywhere Client software may be used on one or more client personal computer workstations connected to a network that includes HP NetServer E Series systems. The Server software may be used on one or more HP NetServer E Series systems.

  • Page 98: Technical Support

    Hewlett-Packard provides telephone assistance in installing, configuring, and diagnosing the server such that one local client PC is able to log into an HP- supported network operating system. Assistance with additional functions, such as system design, operating system upgrades, or performance optimization—and assistance with other technical...
  • Page 99 A participating Reseller HP Customer Support Center: Singapore 272-5300 Malaysia 295-2566 Hong Kong 800-7729 Indonesia 350-3408 Thailand 661-4011 China 010-62625666 ext. CSC Other countries. For hardware service, contact your local HP office. For telephone support, contact your authorized HP reseller.
  • Page 100 (800) 333-1917 U.S. and Canada (208) 344-4809 Outside U.S. and Canada For information on CompuServe call (800) 524-3388 U.S. and Canada 0130-37-32 Outside U.S. and Canada After logging in to CompuServe, type GO HPSYS to get onto the HP Forum.

  • Page 101: Index

    ASR NLM file parameters, 80 help Audience Assumptions, 9 repairs, 94 Auto Alert telephone support, 94 Advice screen, 66 HP Support Anywhere Alarms List, 16 Installation overview, 23 Features, 11, 15 Overview, 10 Installation Automatic Server Recovery Client Setup, 27...
  • Page 102 Index Verify Correct Installation, 34 Overview Remote Console, 49 Support Anywhere, 9 Installing Remote Console, 43 Installing, Support Anywhere, 23 pcANYWHERE documentation, 10 pcANYWHERE32 Keyboard mapping, 58 installing on Remote Console, 49 pcANYWHERE32 graphic console Loading NLMs manually on the server,...
  • Page 103 Utility Partition features, 17 Web Interface, 13, 67 Support Anywhere client requirements, Remote Console Redirection setup overview, 42 Remote Console setup, 47 Support Anywhere client web browser Requirements support, 22 hardware and software, 19 Support Anywhere documentation, 10 Support Anywhere installation, 23...
  • Page 104 Index Server description page, 69 ASR file parameters, 80 System Information page, 72 Windows NT console requirements for Using, 67 graphic console redirection, 55 Web interface problems, Windows NT NetServer Setup, 31 troubleshooting, 40 Windows NT server Web Security, 76 pcANYWHERE32 installation, 55 Web server requirements for Support Windows NT server requirements for...

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