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   Related Manuals for Fujitsu ETERNUS VSS Hardware Provider 2.1

   Summary of Contents for Fujitsu ETERNUS VSS Hardware Provider 2.1

  • Page 2

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  • Page 3: Intended Audience

    Chapter 4 Environment Creation ● Chapter 5 Operation ● Chapter 6 Operation Change ● Chapter 7 Operation End ● Chapter 8 Commands ● Chapter 9 Messages ● Chapter 10 Troubleshooting ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 4: Additional Information

    In this manual, Web GUI and ETERNUSmgr are collectively referred to as "ETERNUS Web GUI". Typographical Conventions The following convention is used in this manual. A product-usage caution that must be followed. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 5: Naming Conventions

    The company names, product names and service names mentioned in this manual are registered trademarks or trademarks of their respective companies. Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 6: Release Information

    • Changed the following event log message: [1.2.0 or earlier] STXV2101 ERROR The INI file does not exist. [1.3.0] STXV2101 ERROR The VSSHP environment file does not exist. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 7

    Stored file: setup.exe User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command package (For Windows Server 2003, For Windows Server 2008) 2.0.1 None ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 8

    Added support for the Communication Environment Check command (stxvchkcommu) • Added the following event messages: STXV0504, STXV0505 • Added the following command messages: STXV0325, STXV0326, STXV0327, STXV0330, STXV0416, STXV0417, STXV0801, STXV0802 ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 9

    STXV3012, STXV3013, STXV3014, STXV3017, STXV3018, STXV3019 2.0.1 Corrected version (July 2011) • Added support for the ETERNUS DX80 S2/DX90 S2 • Added support for the ETERNUS DX400 S2 series ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 10

    Ended support for Windows Server 2003 x86 and Windows Server 2003 • Added the following event log messages: STXV0520, STXV0576, STXV0577, STXV0578, STXV0579, STXV0580, STXV0581, STXV0582, STXV0583, STXV0585 ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 11: Table Of Contents

    Volume Creation ..........................33 Chapter 4 Environment Creation New Installation ......................34 4.1.1 Transportable Copy Configuration Installation ..................35 4.1.2 Local Copy Configuration Installation ....................40 Upgrade Installation ....................43 ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 12

    Hyper-V Environment Setup Command (stxvhyperv) ..........71 8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk) ......73 8.12 Copy Set File Registration Command (stxvcopyset) ..........74 8.13 Copy Set Registration Display Command (stxvcopyprt) ........... 74 ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 13

    Detailed Error Codes ....................125 Output Error Messages in Message Box ..............128 Chapter 10 Troubleshooting 10.1 How to Deal with Errors/Warnings ................130 10.2 How to Obtain Error Information ................131 ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 14: Chapter 1 Eternus Vss Hardware Provider

    VSS. Writer controls data consistency maintenance for data backup. Server application examples: System writer (NTFS file system), Microsoft Exchange Server SQL server, Hyper-V VSS Writer, Oracle Database, etc. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 15: Functions

    Component that reads and writes data to a disk and creates a snapshot (software provider provided by OS, hardware provider provided by storage system vendor). VSSHP is a hardware provider that is provided by Fujitsu. Coordinator (OS) Basic service that properly controls requester, writer, and provider process.

  • Page 16

    Do not register the copy set information when a target disk pool operation is being performed. For details on operation modes and management files, refer to "1.3.3 Volume Management Methods and Management Files" (page 23). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 17: Operational Procedure

    A requester and writer that support VSS are installed in the same server. Windows Server Requester Writer Volume Shadow Copy Service ETERNUS VSS Hardware Provider ETERNUS Disk storage systems Source Shadow Copy Disk Destination ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 18

    Requester Writer Requester Volume Shadow Copy Service Volume Shadow Copy Service ETERNUS VSS Hardware Provider ETERNUS VSS Hardware Provider ETERNUS Disk storage systems Source Shadow Copy Disk Destination ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 19

    (work 1) (work 2) (work 2) ETERNUS Disk storage systems Source Shadow Copy Disk Destination (work 1) (work 1) Source Shadow Copy Disk Destination (work 2) (work 2) ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 20

    Shadow Copy destination disk must be provided for an active production server and a standby production server. Windows Server Windows Server (active production (standby production server) server) ETERNUS Disk storage systems Shadow Copy Shadow Copy Guest OS Destination Destination Disk ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 21

    The Shadow Copy destination is connected to the backup server and to the host OS of the production server. VSSHP Hyper-V settings are performed on the host OS of each production server. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 22

    (work 1) (work 1) (work 2) (work 2) ETERNUS Disk storage systems Guest OS Shadow Copy Disk Destination (work 1) Guest OS Shadow Copy Disk Destination (work 2) ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 23: Disk Conditions

    Backup server Target disk pool operation — Copy set operation — T: Target disk pool management file C: Copy set management file —: No management files are created ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 24: Supported Environment

    Quest NetVault Backup, CA ARCserve Backup, NetWorker (*1) Check the latest specifications of the backup software for the support information of Local Copy Configuration and Transportable Copy Configuration. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 25: Notes On Using Vsshp On Windows Server 2012

    Use of Virtual Disks with the Storage Pool Function Virtual disks that are created by using the Storage Pool function cannot be used by VSSHP as the copy source or copy destination. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 26: Required Resources

    Copy destination is registered. (*2) a: The number of Shadow Copy destinations The default installation folder is as follows: System drive:\Program Files\ETERNUS VSS Hardware Provider Required for the backup server ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 27: Chapter 2 Workflow

    "4.1.2 Local Copy Install VSSHP Configuration Installation" (page 40) "Chapter 5 Operation" (page Start backup operation Operation on Operation on the ETERNUS Disk the server storage system ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 28: Chapter 3 Preparation

    When two source disks (2GB) are backed up with one backup job, two 2GB volumes are created as Shadow Copy destinations and these volumes are registered in the backup disk pool management function. Shadow Copy Shadow Copy Source disk Source disk destination destination ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 29

    For example, when there are two partitions in a LUN and the shadow copies for these partitions are executed separately, two Shadow Copy destination disks are required. Shadow Copy destination 1 Source Disk Partition 1 Shadow Copy destination 2 Partition 2 ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 30: Selection Of The Shadow Copy Destination Disk Type

    For QuickOPC, a copy session starts for each copy as the first initial copy even if the copy source is same. This is why a full copy is performed for each copy session with QuickOPC. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 31: Shadow Copy Destination Disk Capacity Estimation

    Double-click the extracted package of the "Update Volume Measurement Command" (setup_testcopy_2008.exe). For a Server Core environment Use the "Update Volume Measurement Command" after installing VSSHP. Do not use the "Update Volume Measurement Command" package. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 32

    End of procedure For the details about the "Update Volume Measurement Command", refer to "8.2 Update Volume Measurement Command (stxvtestcopy)" (page 54). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 33: Volume Creation

    When a "Snap Data Pool (SDP)" is created, even if the capacity of an SDV is insufficient, capacity is automatically added to this SDV from the SDP. This enables the user to deal with any unexpected increases in the work load. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 34: Chapter 4 Environment Creation

    Windows Server 2008 R2 Windows Server 2012 Do not install VSSHP in a LUN used for backup operation such as a source disk and a Shadow Copy destination disk. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 35: Transportable Copy Configuration Installation

    VSSHP package (setup.exe). For a Server Core environment, use the command prompt to execute setup.exe. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 36

    "Chapter 6 Operation Change" (page 45) for details. The following window appears. Check the port number, select the IP version (IPv4 or IPv6), and click the [OK] button. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 37

    For a copy set operation, do not register a Shadow Copy destination. Click the [Cancel] but- ton. Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the installation. End of procedure ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 38

    VSSHP package (setup.exe). For a Server Core environment, use the command prompt to execute setup.exe. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 39

    The following window appears. Specify the IP version (IPv4 or IPv6) of the backup server, enter the appropriate IP address, and click the [OK] button. Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the installation. End of procedure ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 40: Local Copy Configuration Installation

    VSSHP package (setup.exe). For a Server Core environment, use the command prompt to execute setup.exe. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 41

    [--->] button and then [OK] button to register the disks in [Target disk list] and [Used target disk list] in the target disk pool management file. If the ETERNUS Disk storage system setup has not completed yet, click the [CANCEL] button. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 42

    For a copy set operation, do not register a Shadow Copy destination. Click the [Cancel] button. Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the installation. End of procedure ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 43: Upgrade Installation

    Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the installation. End of procedure VSSHP1.1.0 does not support Upgrade Installation. After uninstalling VSSHP1.1.0, install this product. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 44: Chapter 5 Operation

    Restoration Perform via a requester. Perform restoration operations using the restore function of a requester. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 45: Chapter 6 Operation Change

    Click the [Start] icon – [Target Disk Pool Registration•Deletion] For a Server Core environment, execute the "Target Disk Pool Registration/Deletion Command". Fore details, refer to "8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)" (page 68). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 46

    The disk is moved to [Target disk list]. Click the [OK] button. The disks in [Target disk list] and [Used target disk list] are registered in the target disk pool management file. End of procedure ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 47

    Disks without physical disk numbers are displayed in the [Used target disk list] Click the [CANCEL] button to close the window, check that a backup operation from requester is not in progress, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 48: When Changing The Communication Environment

    Restart it using one of the following procedures. Reboot the backup server Restart the ETERNUS VSS Hardware Provider Communication Server service in the [Service] window of the backup server. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 49

    To start the Communication Environment Setup function, click the [Start] icon – [Communication Environment Setup]. For a Server Core environment Execute the "Communication Environment Setup Command". For details, refer to "8.8 Communication Environment Setup Command (stxvsetcommu)" (page 64). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 50: Chapter 7 Operation End

    [OK] button to continue the uninstallation. VSSHP stops and deletes the service at uninstallation. • ETERNUS VSS Hardware Provider service • ETERNUS VSS Hardware Provider Communication Server service ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 51: Operations After Uninstalling

    Set the port number that was used for the firewall target again. For the procedure for changing the settings of the firewall, refer to the help for each firewall. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 52: Chapter 8 Commands

    Used only for Transportable Copy Configuration (when backing up a Hyper-V virtual machine) Used only for a copy set operation Used only for a target disk pool operation ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 53: Provider Registration/deletion Command (stxvprovider)

    If VSSHP has already been registered, it will not be registered again. uninstall Deletes VSSHP from VSS. If VSSHP has already been deleted, it cannot be deleted again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 54: Update Volume Measurement Command (stxvtestcopy)

    Starts measuring the amount of updates. status Outputs the current amount of updates. stop Stops measuring the amount of updates. Specifies a source disk with a physical disk number or mount point. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 55

    The physical disk number of the source disk is displayed. update The updated data amount after starting measurement is displayed in MB. • Data backup is not performed while the amount of updates is being measured. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 56: Backup Control Command (stxvcopy)

    Specify the mount point using its complete path or drive letter. Use the "Backup Status Query Command" to acquire the OLU number of the Shadow Copy destination. For details, refer to the Backup Status Query Command (stxvquery). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 57

    • If an ETERNUS Disk storage systems hardware error occurs, this command is not executed. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 58: Batch Stop Command (stxvstopall)

    6 copy sessions were stopped. stxvstopall successfully completed. C:\> Only copy sessions of a Shadow Copy destination that is registered in the target disk pool management file can be stopped. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 59: Backup Status Query Command (stxvquery)

    When the OLU number is 1, it is displayed as "0x0001". status The session status is displayed. executing: operating normally errsuspend: suspended by an error halt: suspended in the hardware ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 60: Olu Number Display Command (stxvgetolu)

    Specify a physical disk number. If omitted, information, such as all OLU numbers and Box IDs of ETERNUS Disk storage systems that are connected to the executed server, is displayed. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 61

    For SDV, the maximum number of generations is displayed. n: the maximum number of generations -: other than SDV Device information that is not registered in a definition file is also output. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 62

    ETERNUS Disk storage system are connected. > stxvgetolu -p 0 Disk, OLU, BoxID/Message, VOL,Maxgen STXV0603 INFO Disk is not a Disk Storage Systems. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 63: Communication Environment Check Command (stxvchkcommu)

    The computer name of the backup server is displayed. If the computer name cannot be obtained, review the communication environment. There is no option in this command. The specified value is ignored. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 64: Communication Environment Setup Command (stxvsetcommu)

    C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\ stxvsetcommu" Refer to "Window explanation", which is described below. C:\> ■ Window explanation The following window that checks the communication environment settings appears when executing the command. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 65

    ● When the service name "stxvcommunication" has not been registered and the default port number 50001 is used The default port number is displayed in the following window. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 66

    When the IP address has already been registered The registered IP version and IP address are displayed. To change the IP address and IP version, enter a new IP address and IP version. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 67

    The same IP version must be set for the production server and the backup server. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 68: Target Disk Pool Registration/deletion Command (stxvsetdiskpool)

    Displays the contents of a target disk pool management file. The Box ID and OLU number are also displayed. exit Exits the "Target Disk Pool Registration/Deletion Command". ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 69

    2,5-6 The specified target disks are added. VSSHP>list Target disk list DiskNo. Size(KB) MountPoint/DriveLetter Disk2 4194304 e:\MntPoint\Disk2P1\ Disk11 2097152 Disk12 2097152 Used target disk list DiskNo. Size(KB) MountPoint/DriveLetter ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 70

    1 The specified target disks are deleted. VSSHP>list Target disk list DiskNo. Size(KB) MountPoint/DriveLetter Disk11 2097152 Disk12 2097152 Used target disk list DiskNo. Size(KB) MountPoint/DriveLetter VSSHP>exit C:\> ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 71: Hyper-v Environment Setup Command (stxvhyperv)

    When the environment is set VSSHP has been set as a Hyper-V transportable copy. • When the settings of the environment are deleted VSSHP is not set as a Hyper-V transportable copy. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 72

    C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvhyperv" VSSHP is not set as a Hyper-V transportable copy. C:\> Do not execute this command in an environment in which a Hyper-V transportable copy is not performed. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 73: Shadow Copy Destination Recovery Command (stxvrecoverydisk)

    Do not execute this command while performing backup using VSSHP. Doing so may result in the backup ending abnormally. • This command may take time to complete its operation. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 74: Copy Set File Registration Command (stxvcopyset)

    This command can only be used for a copy set operation. For more details, refer to "8.4 Copy Set Registration Information Display Command (stxvcopyprt)" in "ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide". ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 75: Chapter 9 Messages

    Exit all unused programs, and try again. If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 76

    Internal inconsistency. The process is canceled. Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 504 Type:Information Messages:STXV504 INFO VSS Hardware Provider service has started. PID = [process ID] Details: The ETERNUS VSS Hardware Provider service has started.

  • Page 77

    When "internal error code" is 2 The server configuration in the requester uses a different Windows PC for the production server and backup server. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 78

    Command" to make the Shadow Copy destination disk checkable via [Disk Management]. For details, refer to "8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk)" (page 73). Review the server configuration setting, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 79

    If the problem persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 551 Type:Error Messages:STXV0551 ERROR Failed to obtain session information. Error = "detailed error code"...

  • Page 80

    Disk"physical disk number" ("Box ID", "OLU number") Details: ETERNUS VSSHP EF_AreLunsSupported ended. ■ Event ID: 571 Type:Information Messages:STXV0571 INFO EF_BeginPrepareSnapshot ended. Disk"physical disk number" ("Box ID", "OLU number") Details: ETERNUS VSSHP EF_BeginPrepareSnapshot ended. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 81

    Messages:STXV0575 INFO EF_OnLunEmpty ended. Disk"physical disk number" ("Box ID", "OLU number") Details: ETERNUS VSSHP EF_OnLunEmpty ended. ■ Event ID 576 Type:Information Messages:STXV0576 INFO EF_AbortSnapshots ended. Details: ETERNUS VSSHP EF_AbortSnapshots ended. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 82

    ■ Event ID: 581 Type:Information Messages:STXV0581 INFO EF_PostFinalCommitSnapshots ended. Details: ETERNUS VSSHP EF_PostFinalCommitSnapshots ended. ■ Event ID: 582 Type:Information Messages:STXV0582 INFO EF_PreCommitSnapshots ended. Details: ETERNUS VSSHP EF_PreCommitSnapshots ended. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 83

    Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 84

    Messages:STXV0596 ERROR Failed to obtain device information. Error = "error number" Details: Failed to obtain device information. The process is canceled. Check the device status, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 85

    Try again in a few minutes. If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ETERNUS VSS Hardware Provider 2.1 User’s Guide...

  • Page 86

    Check the communication environment between the production server and backup server. If there is no problem in the communication environment, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 1006 Type:Error Messages:STXV1006 ERROR Receive process of the accept function failed.

  • Page 87

    Restart the ETERNUS VSS Hardware Provider Communication Server service. If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 88

    Restart the ETERNUS VSS Hardware Provider Communication Server service. If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 1013 Type:Error Messages:STXV1013 ERROR Obtaining the port number of the "services"...

  • Page 89

    A pipe error occurred during the process. The process is canceled. Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 1202 Type:Error Messages:STXV1202 ERROR Preparation for starting process failed.

  • Page 90

    An internal error occurred. The process is canceled. Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 1206 Type:Error Messages:STXV1206 ERROR An internal inconsistency occurred during the process. errno =...

  • Page 91

    Check the event logs of the backup sever, and take action according to the output error message. Check the status of the network line and there is no problem in the network. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 92

    Check the communication environment between the production server and backup server. If there is no problem in the communication environment, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 2007 Type:Error Messages:STXV2007 ERROR Obtaining the required virtual memory area failed.

  • Page 93

    An error occurred in the backup server. The process is canceled. Check the event logs of the backup sever, and take action according to the output error message. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 94: Command Messages

    [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0002 WARNING Hardware provider already registered. [Meaning] A hardware provider has already been registered. The process is canceled.

  • Page 95

    STXV0104 ERROR Pseudo SnapOPC not started. [Meaning] Measurement of the amount of updates has not started yet. The process is canceled. [Action] Start the measurement of the amount of updates, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 96

    [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0201 ERROR Invalid number of parameters. [Meaning] The number of parameters specified is invalid. The process is canceled.

  • Page 97

    STXV0207 ERROR Line["line number"] Invalid copy option ("copy option"). [Meaning] The "Copy option" described in the copy set file is invalid. Therefore, it cannot be registered. [Action] Correct the copy set file, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 98

    The Shadow Copy destination specified in the copy set file is not ETERNUS Disk storage systems disk. Therefore, it cannot be registered. [Action] Correct the Shadow Copy destination "physical disk number" specified in the copy set file, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 99

    [Meaning] The Shadow Copy destination specified in the copy set file has been duplicated. Therefore, it cannot be registered. [Action] Correct the copy set file, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 100

    ["physical disk number"] [Meaning] The copy set file in use cannot be changed or deleted. Therefore, it cannot be registered. [Action] Check the copy session, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 101

    Follow the action for each warning message if necessary, and try again. ■ STXV0229 INFO ["number of copy set information"] copy set information is registered. [Meaning] "number of copy set information" copy set information is registered. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 102

    Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0231 ERROR Failed to access device. Disk = ["physical disk number"] Error code = "error number","detailed error code"...

  • Page 103

    The SnapOPC+ copy set information for a given source disk in the copy set file specifies more generations than are allowed. The copy set file cannot be registered. [Action] Correct the copy set file, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 104

    If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0243 ERROR Line["line number"] The number of characters per line exceeds the maximum number of characters allowed.

  • Page 105

    ■ STXV0301 ERROR Invalid number of parameters. [Meaning] The number of parameters specified is invalid. The process is canceled. [Action] Correct the number of parameters, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 106

    Check the copy set information for the copy set file. If the disk is not defined, register the copy set information for the copy set file, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 107

    For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125). ■ STXV0311 INFO Copy session was stopped. Disk = "physical disk number" [Meaning] The "physical disk number" copy session was stopped. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 108

    Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0315 ERROR The specified physical disk number does not exist in the source disk. Disk = ["physical disk number"] [Meaning] The specified physical disk number does not exist in the source disk.

  • Page 109

    Exit all unused programs, and try again. If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0325 ERROR An error occurred in the backup server. [Meaning] An error occurred in the backup server.

  • Page 110

    Correct the number of parameters, and try again. ■ STXV0402 ERROR Invalid parameter. Parameter = "Parameter" [Meaning] The specified "Parameter" is invalid. The process is canceled. [Action] Correct the parameter, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 111

    Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 112

    Internal inconsistency. The process is canceled. [Action] Refer to "10.2 How to Obtain Error Information" (page 119), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0411 ERROR Stop process cannot be performed because the source disk to be stopped cannot be found.

  • Page 113

    Exit all unused programs, and try again. If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0416 ERROR An error occurred in the backup server. [Meaning] An error occurred in the backup server.

  • Page 114

    The specified "Parameter" is invalid. The process is canceled. [Action] Correct the parameter, and try again. ■ STXV0603 INFO Disk is not a Disk Storage Systems. [Meaning] The disk is not ETERNUS Disk storage systems disk. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 115

    [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0701 ERROR Invalid number of parameters. [Meaning] The specified number of parameters is invalid. The process is canceled.

  • Page 116

    Check the copy set information of the copy set file. If a disk is not defined, register the copy set information of the copy set file, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 117

    Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0710 ERROR The source disk specified in the parameter is not a Disk Storage Systems disk. Disk = ["physical disk number"] [Meaning] The source disk specified in the parameter is not an ETERNUS Disk storage systems disk.

  • Page 118

    If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0714 ERROR Failed to access the target disk pool management file. iReturn = ["internal code"]...

  • Page 119

    If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0806 ERROR An error occurred when creating the communication environment for VSS Hardware Provider Communication Server service. errno = ["internal code"]...

  • Page 120

    Correct the parameter, and try again. ■ STXV3002 ERROR Invalid parameter. Parameter = "Parameter" [Meaning] The specified "Parameter" is invalid. The process is canceled. [Action] Correct the parameter, and try again. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 121

    Exit all unused programs, and try again. If the problem still persists, refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 122

    Failed to access the target disk pool management file. The process is canceled. [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV3010 ERROR Failed to obtain device information. Error = "error number","detailed error code" [Meaning] Failed to obtain device information.

  • Page 123

    [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV3018 ERROR Failed to delete the session. "BoxID", "OLU number", "error code" [Meaning] Failed to delete the session. The process is canceled.

  • Page 124

    Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 125: Detailed Error Codes

    • Confirm the status of the copy by using ETERNUS Web GUI. For other cases, contact a Fujitsu customer engineer. SCSI command conflict. SCSI error (Commandconflict) was detected. Check the device connection status and then retry. If the error recurs, contact your Fujitsu customer engineer (CE).

  • Page 126

    REC buffer was failed. Check the settings status of the REC transfer buffer and then rerun the command. If this error occurs again, call your Fujitsu customer or systems engineer (CE or SE). the operation of concurrent suspend was Check the status of all sessions, and then rerun the failed.

  • Page 127

    (SE). disk drive motor off. Activate the disk drive motor, and try again. If a detailed error code not shown in this table appears, contact your Fujitsu system engineer (SE). (*1) Refer to "10.2 How to Obtain Error Information" (page 131), collect the data necessary to solve the error.

  • Page 128: Output Error Messages In Message Box

    When registering VSSHP in VSS ended abnormally at installation, the following message is displayed. VSSHP is not registered. Register VSSHP using the "Provider Registration/Deletion Command". For details, refer to "8.1 Provider Registration/Deletion Command (stxvprovider)" (page 53). ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 129

    Production server settings for Transportable Copy Configuration If the IP address of the backup server cannot be found when setting it in the registry, the following message is displayed. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 130: Chapter 10 Troubleshooting

    For details, refer to "8.11 Shadow Copy Destination Recovery server. Command (stxvrecoverydisk)" (page 73). Insufficient memory Check the memory status and restart the system. ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 131: How To Obtain Error Information

    10.2 How to Obtain Error Information 10.2 How to Obtain Error Information If contacting a Fujitsu field engineer (FE) when an error occurs, prepare the following information. Obtain error information for each production server and backup server. ■ Obtaining information with the Error Information Acquisition function The procedure for obtaining error information is as follows.

  • Page 132

    Obtain the files under the following folder. "Installation folder"\etc "Installation folder"\var ■ Result after executing the OLU number display command Obtain the result after executing the following command "Installation folder"\bin\stxvgetolu ETERNUS VSS Hardware Provider 2.1 User’s Guide Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0...

  • Page 133

    However, Fujitsu shall assume no responsibility for any operational problems as the result of errors, omissions, or the use of information in this manual. • Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual. •...

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