Print Module - DataCard ImageCard Select User Manual

5-8
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This section describes possible problems you might observe with the quality of cards
you produce with the Select printer. To diagnose and fix card quality problems, find the
symptom in the tables that follow. For each possible cause, attempt the solutions
listed.
Problem
Print quality
Topcoat quality—print ribbon

Print Module

Table 5-1 and Table 5-2 describe problems that can originate in the print.
What you see
One or more unprinted
lines run the entire length
of the card.
Part of the printed card is
blank.
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New Select printers include Datacard's Advanced Imaging Technology™ (AIT).
Cards printed with Advanced Imaging Technology have a different appearance
than cards printed with earlier Select printers, including those with Tru Image™.
Table 5-1: Print quality problems
Obtain guidance from service before performing this task.
User's Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Troubleshooting
Table 5-1 on page 5-8
Table 5-2 on page 5-13
Possible causes
The printhead might be
dirty or damaged.
Cards might not meet
specifications.
Cards might be dirty.
Text to print on the card
was formatted using a
non-TrueType font.
Troubleshooting
Solutions
Clean the printhead. See.
Run a test card. See this
chapter.
If cleaning does not solve
the problem, replace the
printhead. See Chapter 4.
Obtain and use a different
supply of cards. See
Appendix B.
Increase the frequency of
cleaning. See Chapter 3.
Run a cleaning cycle. See
Chapter 4.
Format text to print using
only TrueType fonts.
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