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DataCard SP75 Manual

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See also: Service Manual , Installation Manual
SP75 Printer Guide
559455-001 Rev. A
March 2005

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Summary of Contents for DataCard SP75

  • Page 1 SP75 Printer Guide 559455-001 Rev. A March 2005...
  • Page 2 Service and Support FAQs at www.datacard.com provide answers to questions about the printer. Dealer For help with questions not addressed by other SP Series printer information, contact your dealer. Customer Care Contact the Datacard Customer Care Center at 1.800.328.3996 (U.S. & Canada) or 1.952.988.2316 (worldwide).

  • Page 3: Table Of Contents

    Contents Laminator supply materials ..26 Cleaning supplies ....28 About the printer ..... 1 Printer Installation .
  • Page 4 Page iv Run diagnostics commands ... 45 SY-01317 Memory Error ..64 Run a printer cleaning card ..45 SY-01325 Data Error .
  • Page 5 MS-01430 Mag Stripe Error ..83 PR-01703 Printhead Error ..106 MS-01431 EEPROM Error ..84 PR-01705, PR-01706 Card Jam . . .107 MS-01435 No Mag Stripe .

  • Page 6: About The Printer

    (using the manual advance knob) exit here. Laminator Advance Knob: Moves cards in the laminator area. Output Hopper: Remove completed cards. Laminators: All SP75 printers have an L1 laminator. Some also have an L2 laminator. They apply topcoat or patch material to cards.
  • Page 7 On the left and back sides of the printer: Printer Guide Holder: Attach the holder and place the guide in it. Choose any convenient location. Ethernet Data Port:. Use only one data port. USB Data Port: Use only one data port. Manual Advance Knob: Use to move a card in the printer or to turn rollers.

  • Page 8: The Inside Of The Printer

    Page 3 The inside of the printer Cover Arm: Holds the cover and printhead cartridge in place. Printhead Cartridge: Applies the image to the card. Print Ribbon Cartridge, shown with color print ribbon. Printer Label: Includes the serial number and model information (located on the left side of the printer and not visible in this drawing).
  • Page 9 SP75 printers print in full-color (C) and have duplex or two-sided (2) printing. • SP75 printers have both USB and Ethernet data ports. Use only one of these ports to connect your printer to the PC or a network. •...

  • Page 10: Loading Cards

    Page 5 Loading cards 1 Open the input hopper cover. 2 Remove cards from the original package. Tips: Handling cards • Cards can stick together: Slide or fan cards to separate the edges. • Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality.) •...
  • Page 11 3 Place the cards in the input hopper. The diagram shows the typical locations for the magnetic stripe and smart card chip. 4 Push the input hopper cover closed until it latches. Magnetic stripe Smart card chip See SP Series Info Central for current information about cards to use in the printer.

  • Page 12: Loading Print Ribbon

    Page 7 Loading print ribbon 1 Open the printer. 2 Remove the ribbon cartridge. 3 Remove both used ribbon spools from the cartridge (if present). Tips: Handling print ribbon • Keep unused ribbon in the original package. • Don’t place ribbon on a dusty or dirty surface–dirt could damage the printhead.
  • Page 13 5 Load the new roll of print ribbon on the cartridge. — Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle. — Put the empty take-up spool on the spindle with the solid black gear.

  • Page 14: Loading Laminator Supply Material

    Page 9 Loading laminator supply material If your printer has locks, unlock and lift the top cover to release the laminator cartridge(s). 1 Remove the laminator cartridge from the printer. Change the supply in one laminator at a time. 2 Open the gate on the laminator cartridge (1). 3 Remove both used spools (2) from the cartridge (if present).
  • Page 15 — Make sure the supply material is between the guides on both the take- up and supply sides of the cartridge. 6 Close the laminator cartridge gate. 7 Pinch both sides of the gate and cartridge together to close. 8 Replace the loaded laminator cartridge in the printer. Tips for Success •...

  • Page 16: Status Light

    Page 11 Status light The front of the printer has a light on the LCD panel that provides information about the current state of the printer. At startup, the status light displays steady amber for several seconds, a red-amber-green sequence, and then blinking green for several seconds.
  • Page 17 Status Light Description Meaning Steady Amber The printer is paused (without an error) or is initializing. Blinking Amber The printer has an error. Check the following: • See the PC or LCD panel for a message. • If you used the Power-on/Ready sequence to print a test card, check the printer for problems.

  • Page 18: Check The Pc Connection

    Page 13 Check the PC connection The printer and PC are connected when the printer is set up. Before you begin processing cards, make sure the connection is complete. The printer uses one data cable. It can be connected in one of the following ways: •...

  • Page 19: Power On The Printer

    2 Power on the printer (press the “|” symbol on the power switch). 3 The printer powers on and the Status Light is amber. After a moment, the LCD panel shows the printer name (such as SP75) and firmware version.

  • Page 20: The Lcd Panel

    Page 15 The LCD panel The SP75 Card Printer includes an LCD panel. The LCD panel has a 2-line display, four keys, and the Status light. This section describes what you need to know when printing cards. See "Printer LCD settings" on page 30 for detailed information about viewing and changing settings.
  • Page 21 • Status: Information about the printer, including printer card counts and network settings. To view status details: — Press the Enter key to move to the Main Menu. — Press the Enter key again to enter the Status Menu. — Press the Up Arrow or Down Arrow key to scroll through the Status Menu choices.

  • Page 22: Opening Properties Or Printing Preferences

    Page 17 Opening Properties or Printing Preferences Begin with the printer connected to the PC and powered on so values are saved correctly. 1 Choose Start from the Windows task bar. 2 Choose Settings and then Printers (and Faxes). The Printers (and Faxes) window opens.
  • Page 23 5 The dialog box opens. 6 View settings or change settings. — Make sure that driver settings match printer features and supplies used. — The Print Ribbon Type setting is read from the printer and cannot be changed (for most connection types). —...

  • Page 24: Open The Printer Toolbox

    Page 19 Open the Printer Toolbox The Printer Toolbox icon is located in the lower right corner of the Windows desktop. The icon shows the status of communication between the printer and PC. See SP Series Info Central for details about the icon. By default, the Printer Toolbox dialog box is displayed.
  • Page 25 The Printer Toolbox displays: • The current state of communication between the driver and printer. • Message text, if there are any messages. • The current port mode, which can be USB, Shared Mode, or Directly Networked. • The printer type. •...

  • Page 26: Cleaning The Printer

    Page 21 Cleaning the printer Run a cleaning card and change the cleaning sleeve when changing the print ribbon. Make sure that all cards sent to the printer have Clean completed printing before cleaning. Printer 1 Open the printer cover and remove the ribbon cartridge. Button 2 Remove the cleaning roller.
  • Page 27 11 Discard the used cleaning card and used sleeve. 12 Place a new cleaning sleeve on the spindle (1). 13 Remove the protective cover from the sleeve (2). 14 Insert the cleaning roller (with a new cleaning sleeve) into the printer (3).

  • Page 28: Getting The Most Out Of Your Printer

    Page 23 Getting the most out of your printer To get the best quality cards and to maintain printer performance, follow these tips for success: • Use the best quality cards available with a smooth, glossy PVC surface and print them only once.
  • Page 29 • Use cables that meet specifications and connect them correctly. • Keep cards and Datacard®-certified supplies on hand and store them safely. • Keep the printer clean and keep the area around the printer clean. See SP Series Info Central for detailed information about: •...

  • Page 30: Printer Supplies

    Page 25 Printer supplies Datacard®-certified ribbon kits and cleaning supplies are available for the printer. Ribbon kits contain a roll of print ribbon, a cleaning card, and a replaceable cleaning sleeve. Datacard® recommends that you run a cleaning card and replace the cleaning sleeve each time you change the print ribbon.

  • Page 31: Monochrome Print Ribbon

    Monochrome print ribbon Several colors of monochrome (single-color) print ribbon are available for the SP75 printer. A roll of ribbon prints 1500 or more images. The Ribbon Saver feature is enabled by Datacard®-certified monochrome ribbons. Ribbon Saver increases the number of cards printed with each roll of ribbon. Available monochrome colors include:...
  • Page 32 Page 27 A laminator can apply any of the following types of laminator supply materials: Name Part number DuraGard 0.5 Mil Clear laminate 562750-001 DuraGard 0.5 Mil Clear laminate with smart card cutout 562751-001 DuraGard 0.5 Mil Clear laminate for magnetic stripe 562752-001 DuraGard 1.0 Mil Clear laminate 562753-001...

  • Page 33: Cleaning Supplies

    • A package of 10 laminator cleaning cards for use when running topcoat material in a laminator. The part number is 558436-001. See SP Series Info Central for complete information about supplies and replacement parts for SP75 printers. Page 28...

  • Page 34: Printer Installation

    This Guide does not provide installation information. Use the following for guidance on installing the printer. • SP75 Quick Install Guide This short manual is shipped with the printer. It is intended for installation professionals and provides high-level steps for installing the printer.

  • Page 35: Printer Lcd Settings

    Printer LCD settings Using the LCD panel, you can: • View settings and values • Change settings • Run cleaning cards Tips for success • You can access menus where you can view or change settings when the printer displays “Printer Ready” on line 1 of the display.

  • Page 36: Lcd Menu System

    Page 31 LCD menu system The menu system has three major branches. Use the Status menu to view settings and data about the printer. Use the Configuration menu to change settings. Use the Diagnostics menu to run a cleaning card.

  • Page 37: View Status Settings

    View status settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information: 1 Press the Enter key to enter the menu system. 2 Make sure “Status” appears on line 2 and press the Enter key. You are now in the Status Menu.

  • Page 38: View The Firmware Revision

    Page 33 View the Firmware Revision Use the firmware revision display at the request of your service provider, or to decide whether to use the firmware update utility to update printer firmware. 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “FW Revision”...
  • Page 39 3 Press the Enter key to view the total number of cards printed on this printer. 4 Press the Enter key to return to Card Counters. “Cycle Count” appears on line 2. 5 Press the Enter key to view the total number of printhead cycles. A cycle is one pass of the printhead.

  • Page 40: View The Network Address Mode, Ip Addresses, And Mac Address

    Page 35 10 Press the Enter key to return to Card Counters. “Lost Cards” appears on line 2. 11 Press the Enter key to view the total number of cards lost or press the Up or Down Arrow key to display “Exit” on line 2. 12 To print cards, press the Enter key repeatedly to return to the “Printer Ready”...
  • Page 41 11 Press the Enter key. The MAC address, which is set in the factory, is displayed on line 2. If the MAC address needs to be changed, contact your Datacard® service provider. 12 Press Enter to return to the Network Status menu. “Exit” is displayed on line 2.

  • Page 42: View The Ribbon Type

    View the Laminator Values All SP75 printers have an L1 laminator and the Status Menu includes a Laminator 1 choice. Some SP75 printers also have an L2 laminator and include a Laminator 2 choice. Follow the steps for the laminator of choice.
  • Page 43 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Laminator 1” or “‘Laminator 2” on line 2. 2 Press the Enter key. “Temperature” appears on line 2. Press the Enter key to view the current temperature, displayed on the left side, and the operating temperature defined for the material, labeled SetPt.

  • Page 44: Change Settings

    Page 39 Change settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings: 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” on line 2. 3 Press the Enter key.

  • Page 45: Set The Address Mode

    2 Press the Enter key to display the current value. 3 Press the Up or Down Arrow key to change the backlighting. The display changes to show the effect of the new value. 4 When the backlighting reaches the level you want, press the Enter key. The display remains at the new backlighting level and you return to the Configuration menu.
  • Page 46 Page 41 1 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “DHCP/Static IP” on line 2. 2 Press the Enter key. The current address mode value is displayed on line 2. 3 Press the Up or Down Arrow key to display the address mode you want.

  • Page 47: Set The Ip Address, Subnet Mask, And Gateway Address

    Set the IP Address, Subnet Mask, and Gateway Address Tips for Success • The printer address mode must be “Static IP” to set these values. (If the address mode is DHCP, “IP Addresses” does not appear in the menu.) • Allowed values for each byte of the IP Address, Subnet Mask, and Gateway Address are 0 to 255.
  • Page 48 Page 43 4 Press the Up or Down Arrow key to change the IP address. (Press and hold the Up or Down Arrow key to change the value quickly.) 5 When the first byte is correct, press the Enter key to move to the second byte. 6 Repeat for the third and fourth byte of the IP address.

  • Page 49: Set The Laminator Heater Temperature

    Set the Laminator Heater Temperature All SP75 printers have an L1 laminator and the Configuration Menu includes a Laminator 1 choice. Some SP75 printers also have an L2 laminator and include a Laminator 2 choice. Displays in this guide show Laminator 1.

  • Page 50: Run Diagnostics Commands

    Page 45 Run diagnostics commands Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings: 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Diagnostics” on line 2. 3 Press the Enter key.
  • Page 51 • Running a printer cleaning card using the LCD panel is an alternative to using the “Clean Printer” button in the Printer Toolbox. See "Cleaning the printer" on page 21 for details on printer cleaning. 1 With “Diagnostics” displayed on line 1, press the Up or Down Arrow key if needed to display “Cleaning Card”...

  • Page 52: Run A Laminator Cleaning Card

    Page 47 Run a laminator cleaning card Tips for Success • Run a laminator cleaning card only to remove particles of holographic or clear topcoat. If you do not use topcoat material in your printer, you do not need to run a laminator cleaning card. •...
  • Page 53 — If you place the card in the correct location within 30 seconds, the printer detects the card and begins running the card. The menu changes to “Printer Busy” as the card is running. — If the printer does not detect the card, the printer will return to the “Printer Ready”...

  • Page 54: Troubleshooting

    Page 49 Troubleshooting What is the problem? Try this: 1 A message appears on the PC or LCD • Click the Help button on the message box or find the message in panel. this guide to see possible causes and the solution for each cause.
  • Page 55 What is the problem? Try this: 5 The printer does not respond when I print • Make sure the printer is plugged in. See "Power on the printer" on a card or when I click “Resume” on the page Printer Toolbox. •...

  • Page 56: Site Requirements

    Page 51 Site requirements Operating environment • Relative humidity: 20% to 80% non-condensing • Temperature: 60° F to 95° F (15° C to 35° C) Electrical requirements • The power supply is rated at 100-240 VAC, 50-60 Hz, 5.4 amp. (It adjusts to any power within this range.) •...

  • Page 57: Printer Messages

    Printer messages The SP75 Card Printer with the Built-in Ethernet displays messages on the LCD panel. Messages (that match up with printer messages) also appear on the PC in message boxes. You might see messages on the LCD panel that do not appear on the PC, because the LCD displays all printer messages while the Smart Driver shows the most important message if a group of messages occurs at the same time.

  • Page 58: Dm-00760 Duplex Error

    Page 53 DM-00760 Duplex Error The duplex mechanism did not reach the correct position. Possible Cause 1: A card or object is jammed in or near the duplex unit. Solution 1: Open the back door of the printer (1). Release any cards or objects stuck in the module (2).

  • Page 59: Dm-00762 Duplex Jam

    DM-00762 Duplex Jam The card is stuck in the duplex module. Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1: Open the back door of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown (3).

  • Page 60: Dm-00767 Duplex Jam

    Page 55 DM-00767 Duplex Jam The card is lost in the duplex module. Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1a: Open the back door of the printer (1). Release any cards stuck in the module (2).

  • Page 61: Dm-00768 Lower Duplex Jam

    DM-00768 Lower Duplex Jam The card is lost in the lower duplex unit. Possible Cause 1: A card is jammed in or near the lower duplex unit. Solution 1a: Open the back door of the printer (1). Release any cards stuck in the duplex unit (2).

  • Page 62: Dm-00769 Lower Duplex Error

    Page 57 DM-00769 Lower Duplex Error The lower duplex unit did not reach the correct position. Possible Cause 1: A card or object is jammed in or near the lower duplex unit. Solution 1: Open the back door (1). Release any cards or objects stuck in the duplex unit (2).

  • Page 63: Dm-00770 Lower Duplex Jam

    DM-00770 Lower Duplex Jam The card is lost in the lower duplex unit. Possible Cause 1: A card is jammed in or near the lower duplex unit. Solution 1: Open the back door (1). Release any cards or objects stuck in the duplex unit (2).

  • Page 64: Is-01206 No Card Picked

    Page 59 IS-01206 No Card Picked A card was not picked successfully. Possible Cause 1: The input hopper is empty. Solution 1: Fan the edges of the cards so the printer picks one card at a time and then load cards in the input hopper. Push the input hopper cover closed until it latches.

  • Page 65: Sy-01305 Data Error

    SY-01305 Data Error The setting sent to the printer does not match printer features. Possible Cause 1: A setting was sent to the printer for a module that is not installed or enabled. Solution 1: Check the printer to see whether options are installed. If the option is not present in the printer, do not send data for the option.

  • Page 66: Sy-01306 Data Error

    Page 61 SY-01306 Data Error The setting value you selected is not valid. Possible Cause 1: The value sent to the printer does not apply to the printer attached. Solution 1: Use approved programs, such as the printer’s Properties or Printing Preferences dialog box, to send values to the printer.

  • Page 67: Sy-01310 Flash Error

    SY-01310 Flash Error EEPROM flash data error. Possible Cause 1: A transmission problem occurred. Solution 1: Send the file or data again. You can repeat this action several times. Possible Cause 2: Data being sent to the printer is corrupted or incorrect. Solution 2: Obtain the correct update file (or a new update file) and repeat the process.

  • Page 68: Sy-01314 Flash Error

    Page 63 SY-01314 Flash Error Warning! EEPROM flash write error. Possible Cause 1: A transmission problem occurred. Solution 1: Send the file or data again. You can repeat this action several times. Possible Cause 2: The printer EEPROM does not accept the data or setting.

  • Page 69: Sy-01317 Memory Error

    SY-01317 Memory Error Memory error. Possible Cause 1: The printer memory does not accept the data. Solution 1: Power off the printer. Wait one minute, and then power on the printer. Send the file or repeat the action again. Page 64...

  • Page 70: Sy-01325 Data Error

    Solution 1: The printer can only print one color if it cannot identify the ribbon. To print full-color cards, install a Datacard® SP75 full-color print ribbon. Possible Cause 2: A different type of print ribbon (such as from YMCKT to KT) was installed when the "PR-01726"...
  • Page 71 Tips for success • You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allow you to fix problems while the printer power is on. • If you changed the type of ribbon in the printer, wait several seconds after closing the printer cover before you send the next card.

  • Page 72: Sy-01327 Data Error

    Solution 1: Close the driver Properties or Printing Preferences dialog box and open it again to display the settings for the printer. On the Printer Toolbox, wait until “The printer type is SP75.” appears before using buttons or settings in the Printer Toolbox, Printer Diagnostics, or the Properties or Printing Preferences dialog boxes.

  • Page 73: Sy-01331 Comm Error

    SY-01331 Comm Error Data transmission error. Possible Cause 1: The system has a temporary communication problem. Solution 1: Print the card data again. Possible Cause 2: The PC and printer have a communication problem. Solution 2: Troubleshoot a communication problem. See SP Series Info Central for troubleshooting information.

  • Page 74: Sy-01332 Hardware Error

    Page 69 SY-01332 Hardware Error General printer fault. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Make sure the printhead cable is fully seated in the printhead cartridge. Close the printer and power it on. Possible Cause 2: The printer identified a problem while it was running a diagnostic test.

  • Page 75: Ms-01401, Ms-01402, Ms-01403 Mag Stripe Data

    MS-01401, MS-01402, MS-01403 Mag Stripe Data Data sent does not match requirements for track 1, 2, or 3. Possible Cause 1: Data sent includes more characters than allowed by the magnetic stripe format selected for the track. Solution 1: Cancel the current print job. Determine the magnetic stripe format for the track.

  • Page 76: Ms-01404, Ms-01405, Ms-01406 Mag Stripe Error

    Page 71 MS-01404, MS-01405, MS-01406 Mag Stripe Error Parity error reading data on track 1, 2 or 3. What is Parity? • Parity is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again.

  • Page 77: Ms-01407, Ms-01408, Or Ms-01409 Mag Stripe Error

    MS-01407, MS-01408, or MS-01409 Mag Stripe Error LRC error reading data on track 1, 2, or 3. What is LRC? • LRC is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again.

  • Page 78: Ms-01410 Mag Stripe Error

    Page 73 MS-01410 Mag Stripe Error Start Sentinel error reading data on track 1, 2, or 3. What is a Start Sentinel? • A Start Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe.

  • Page 79: Ms-01413 Mag Stripe Error

    MS-01413 Mag Stripe Error End Sentinel error reading data on track 1, 2, or 3. What is an End Sentinel? • An End Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe.

  • Page 80: Ms-01420, Ms-01421 Card Jam

    Page 75 MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card Jam A card was stuck when attempting to read or write magnetic stripe data on the card. Possible Cause 1: The card is stuck in or near the magnetic stripe module. Solution 1a: Remove the stuck card. Send the card to print again. Solution 1b: Make sure cards are free of dirt or oil.
  • Page 81 Turn the page to see information about the next message. Page 76...

  • Page 82: Ms-01424 Mag Stripe Error

    Page 77 MS-01424 Mag Stripe Error Unable to read any data from the card. Possible Cause 1: The cards in the input hopper do not have a magnetic stripe. Solution 1: Load magnetic stripe cards in the input hopper. Possible Cause 2: The magnetic stripe cards in the input hopper are not oriented correctly.
  • Page 83 • This message can appear if the automatic start sentinel adjustment (autoSSA) command does not complete successfully. See the information displayed by Printer Diagnostics to address the problem. If you cannot fix the problem, contact your service provider for assistance. Page 78...

  • Page 84: Ms-01425 Mag Stripe Error

    Page 79 MS-01425 Mag Stripe Error Unexpected magnetic stripe coercivity value. Possible Cause: The magnetic stripe module received an unexpected value that it cannot use. Solution: Power the printer off and on to restore the default values.

  • Page 85: Ms-01426 Eeprom Error

    MS-01426 EEPROM Error Magnetic stripe module settings EEPROM read or write error. Possible Cause: The magnetic stripe module had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance. Page 80...

  • Page 86: Ms-01427 Mag Stripe Error

    Page 81 MS-01427 Mag Stripe Error Configuration information or status request passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent configuration information or a status request to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible.

  • Page 87: Ms-01429 Mag Stripe Data

    MS-01429 Mag Stripe Data Data sent to a track does not match the requirements for that track. Possible Cause 1: Data sent uses a different encoding format than the one set for the track. Solution 1: Determine the magnetic stripe formats for the tracks you use. Change the encoding format(s) in the application so it is set to the same format as the track(s), make sure the data characters are allowed for the track(s), and resend the print job.

  • Page 88: Ms-01430 Mag Stripe Error

    Page 83 MS-01430 Mag Stripe Error Control information passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent control information to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible. If you cannot change the control information, contact your service provider for assistance.

  • Page 89: Ms-01431 Eeprom Error

    MS-01431 EEPROM Error Magnetic stripe module settings EEPROM read error. Possible Cause: The magnetic stripe module had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance. Page 84...

  • Page 90: Ms-01435 No Mag Stripe

    Page 85 MS-01435 No Mag Stripe The magnetic stripe module is not installed or detected. Possible Cause 1: Magnetic stripe data was sent to the printer and a magnetic stripe module is not installed. Solution 1: Remove the magnetic stripe components of the card design. Print cards without sending magnetic stripe data to the printer.

  • Page 91: Op-01604, Op-01654 L1 Or L2 Heater Error

    OP-01604, OP-01654 L1 or L2 Heater Error Thermocouple problem in the laminator. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on once. If the printer resumes and operates, the problem was temporary. If not, keep the printer powered off and contact your service provider for assistance.

  • Page 92: Op-01611, Op-01661 Roller Error

    Page 87 OP-01611, OP-01661 Roller Error The heated roller is not ready in the laminator. Possible Cause: The heated roller in the laminator is not in the correct position to laminate cards. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary.
  • Page 93 Turn the page to see information about the next message. Page 88...

  • Page 94: Op-01612, Op-01662 Card Jam

    Page 89 OP-01612, OP-01662 Card Jam A card is stuck in the laminator. Possible Cause 1: A card is stuck in the laminator. Solution 1a: Turn the Laminator Advance Knob to move the card (A). You can turn the knob in both directions. Solution 1b: If it is difficult to turn the Laminator Advance Knob or you hear clicks when you turn it, remove the laminator cartridge (B).
  • Page 95 If you cannot fix the problem, contact your service provider for assistance. Related Topics: "Cleaning the printer" on page 21 Page 90...

  • Page 96: Op-01613, Op-01663 L1 Or L2 Supply Error

    Page 91 OP-01613, OP-01663 L1 or L2 Supply Error The supply material is not ready in the L1 or L2 laminator. Possible Cause 1: The laminator cartridge is not fully seated in the printer. Solution 1: Push firmly on the laminator cartridge so it is completely in the printer.
  • Page 97 • If the supply material was repaired, the wrong take-up spool might have been used. Repair the supply material again, using the correct take-up spool for this material. If you cannot fix the problem, contact your service provider for assistance. Page 92...

  • Page 98: Op-01614, Op-01664 Supply Break

    Page 93 OP-01614, OP-01664 Supply Break The supply material is broken in the laminator. Possible Cause 1: The supply material is broken. Solution 1: Fix the supply material: 1 Remove the laminator cartridge. 2 Trim the broken supply material evenly. 3 Fasten the cut end of the supply material to the supply material on the take-up spool.
  • Page 99 Turn the page to see information about the next message. Page 94...

  • Page 100: Op-01615, Op1665 L1 Or L2 Supply Out

    Page 95 OP-01615, OP1665 L1 or L2 Supply Out Out of supply material in the laminator. Possible Cause 1: The supply roll is empty. Solution 1: Replace the supply material, following the diagram in the cartridge. Possible Cause 2: The laminator cartridge is empty or removed because you do not want to apply material to the card.
  • Page 101 L2 laminator. Ask your administrator if you are not sure which material to load for this laminator. • Insert the cartridge marked L1 in the L1 opening and insert the cartridge marked L2 in the L2 opening. • If you are setting up the printer for the first time, write down the settings to use and identify which material to load in each laminator so all operators load supply material correctly.

  • Page 102: Op-01616 Lam Eeprom Error

    Page 97 OP-01616 Lam EEPROM Error Operational settings read problem in the laminator. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.

  • Page 103: Op-01619 Comm Error

    OP-01619 Comm Error The laminator is unable to communicate with the printer. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance. Page 98...

  • Page 104: Op-01620 Wait For Temp

    Page 99 OP-01620 Wait for Temp Please wait while the laminator reaches temperature. Possible Cause: The temperature of the heated roller in the laminator is above or below the operating temperature range. Solution: Wait while the heated roller returns to the operating temperature range.

  • Page 105: Op-01621, Op-01671 Supply Low

    OP-01621, OP-01671 Supply Low Supply material in the laminator is low. This message does not indicate a problem; it means that at least 90 percent of the supply material in the laminator has been used. This message is for your information so that you can plan to replace the supply material. When you press the Ready key on the LCD panel, or the OK button on the message box, the message is not displayed again even if the condition continues, until you power off and power on the printer.

  • Page 106: Op-01622, Op-01672 Supply Error

    Possible Cause 1: You have installed a roll of laminator supply material that is not supported by the printer. Solution 1: Make sure the new type of supply material is Datacard-certified supply material. Run the latest Firmware Update Utility to install support for the new type of supply material in this printer.

  • Page 107: Op-01623 Lam Hardware Error

    OP-01623 Lam Hardware Error Hardware problem in the laminator. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance. Page 102...

  • Page 108: Op-01624, Op-01674 Card Jam

    Page 103 OP-01624, OP-01674 Card Jam A card is lost in the laminator. Possible Cause 1: A card is stuck in the laminator. Solution 1a: Release or remove the stuck card. Turn the Laminator Advance Knob (A) to move the card. You can turn the knob in both directions.
  • Page 109 Related Topics: "Cleaning the printer" on page 21 Page 104...

  • Page 110: Op-01651 No L2 Laminator

    Page 105 OP-01651 No L2 Laminator The L2 laminator is not installed or detected. Possible Cause: Printing Preferences, Properties, or Document Defaults is set to apply material from the L2 laminator but the printer does not have an L2 laminator. Solution: Change the Apply Material setting for the L2 laminator to “Do not apply.”...

  • Page 111: Pr-01703 Printhead Error

    PR-01703 Printhead Error The printhead cam is not in the correct position to print. Possible Cause: An internal printer component is stuck in the wrong position. Solution: Fix the printer by clearing any obstructions from inside the print area. Power the printer off and on. Send the card to print again. If you cannot fix the problem, contact your service provider for assistance.

  • Page 112: Pr-01705, Pr-01706 Card Jam

    Page 107 PR-01705, PR-01706 Card Jam The card is stuck or lost in the printer. Possible Cause: The card is stuck in the print area. Solution: Release the card so it can move. 1 Open the top cover of the printer. 2 Remove the ribbon cartridge.
  • Page 113 • If you are printing on StickiCard™ adhesive-backed plastic cards, this message can appear. Datacard® recommends that you clean the printer more often, such as after every 100 cards that are printed. • If cards get stuck often, replace the cleaning roller and run a cleaning card.

  • Page 114: Pr-01710 Eeprom Error

    Page 109 PR-01710 EEPROM Error Factory settings read problem. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.

  • Page 115: Pr-01715 Cover Open

    PR-01715 Cover Open The cover was opened during printing. Possible Cause: The top cover was not closed securely or was opened during printing. Solution: Push down firmly on the front edge of the top cover until it clicks closed. If the cover does not close... •...

  • Page 116: Pr-01718 Printhead Temp

    Page 111 PR-01718 Printhead Temp The printhead temperature is too high. Possible Cause: The printer detects a temporary heat buildup while printing. Solution: The card in process was printed. Wait a few minutes to allow the printer to cool down. If the message occurs often: •...

  • Page 117: Pr-01719 Printhead Error

    PR-01719 Printhead Error The printhead is not installed or detected. Possible Cause: The printhead cartridge is not installed or the cables are not attached to the printhead cartridge correctly. Solution: Power off the printer. Attach the printhead cable to the printhead cartridge.

  • Page 118: Pr-01720 Ribbon Error

    Page 113 PR-01720 Ribbon Error The print ribbon index mark was not found. Possible Cause 1: The print ribbon is not installed correctly. Solution 1: Remove and reinstall the print ribbon. Make sure the print ribbon cartridge is fully seated. Possible Cause 2: The print ribbon is folded on the take-up spool.

  • Page 119: Pr-01721 Eeprom Error

    PR-01721 EEPROM Error Operational settings read error. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance. Page 114...

  • Page 120: Pr-01723 Hardware Error

    Page 115 PR-01723 Hardware Error General printer fault. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
  • Page 121 Turn the page to see information about the next message. Page 116...

  • Page 122: Pr-01724 Ribbon Break

    Page 117 PR-01724 Ribbon Break The print ribbon is broken. Possible Cause 1: The print ribbon has broken or is not installed. Solution 1: Trim the broken ribbon evenly and tape the cut end of the ribbon to the ribbon on the take-up spool. Install the ribbon cartridge. NOTE: Do not switch take-up spools when fixing.
  • Page 123 • If the print ribbon is stuck to the card, the Intensity setting might be so high that printing causes the ribbon to stick to the card. Lower the Intensity or power setting. • The card design might be longer than the card size. Change the card design to be less than or equal to the card size in the long direction (3.37 inches or 85.60 mm).

  • Page 124: Pr-01726 Ribbon Out

    Page 119 PR-01726 Ribbon Out Out of print ribbon. Possible Cause 1: The print ribbon cartridge is empty. Solution 1: Reload the print ribbon cartridge. Change the cleaning sleeve and replace the cartridge in the printer. Run a cleaning card as soon as printing is completed.

  • Page 125: Pr-01730 Printhead Error

    PR-01730 Printhead Error Unable to read the printhead temperature. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Attach the printhead cables correctly. Possible Cause 2: The printhead cable or printhead cartridge is faulty. Solution 2: If you have another printhead cartridge, you can replace the printhead cartridge to see if that solves the problem.

  • Page 126: Pr-01737 Ribbon Low

    Page 121 PR-01737 Ribbon Low The print ribbon is low. This message does not indicate a problem; it means that at least 90 percent of the print ribbon has been used. This message is for your information so that you can plan to replace the print ribbon. When you press the Ready key on the LCD panel, or the OK button on the message box, the message is not displayed again even if the condition continues, until you power off and power on the printer.

  • Page 127: Pr-01738 Ribbon Error

    Run the latest Firmware Update Utility to install support for the new type of ribbon in this printer. Possible Cause 3: You have installed a defective roll of SP75 print ribbon. Solution 3: Install another roll of SP75 print ribbon.

  • Page 128: Sc-01804 No Smart Card

    Page 123 SC-01804 No Smart Card The smart card module is not installed or detected. Possible Cause 1: Smart card data was sent to the printer and a smart card module is not installed. Solution 1: Remove the smart card components of the card design. Print cards without sending smart card data to the printer.
  • Page 129 60 not picked 59 data format quality, optimizing 23 on LCD panel 15 cleaning Datacard Customer Care Center ii card, part number 28 DB9 (serial) port 4 laminator cleaning cards diagnostics sleeve, part number 28 LCD menu 45...
  • Page 130 Page 125 display, see LCD panel 15 DM messages 53 handling cards 5 Down Arrow key 15 hardware error 69 duplex messages 53 heater error 86 duplex unit 1 holder, printer guide 2 DuraGard laminate supply 26 Info Central ii electrical requirements 51 information resources ii Enter key 15...
  • Page 131 lock input hopper 4 laminate security 2 see laminator material 9 laminator cartridge loading 9 MAC address laminator material viewing on LCD panel 35 loading 9 magnetic stripe part numbers 26 messages 70 laminators module location and type 4 cleaning cards 28 orientation in input hopper 6 location 1 manual advance knob 2...
  • Page 132 Page 127 loading 7 monochrome choices 25 network ribbon saver 25 change printer settings 39 printer port 2 components 1 view IP address 35 firmware revision 33 no mag stripe error 85 guide holder 2 installing 29 OP errors 86 messages 15 operating environment 51 operating environment 51...
  • Page 133 SP Series Info Central ii Ready key 1 Network Printer Guide 1 related manuals ii static IP, setting address mode 40 ribbon status light see print ribbon 7 at power on 14 ribbon break message 117 location 1 ribbon cartridge, loading 7 subnet mask ribbon error message 113 setting 42...

  • Page 135: Legal Notices (Fcc)

    Please do not attempt to operate or repair this equipment without adequate training. Liability statement This Datacard® product has been built to the high standards of DataCard® Corporation. See SP Series Info Central for the statement of liability. Regulatory compliance This Datacard®...
  • Page 136 11111 Bren Road West Dealer information: Minnetonka, MN 55343-9015 952.933.1223 952.933.7971 FAX www.datacard.com Datacard® is a registered trademark of Datacard® Corporation. March 2005 559455-001 Rev. A...

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