Cables; Magnetic Stripe Reader - Motorola MC70 Integration Manual

8 - 10 MC70 Integrator Guide

Cables

Troubleshooting the Cables
Table 8-7
Symptom
EDA battery is
not charging.
During data
communication
, no data
transmits, or
transmitted
data was
incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 8-8
Symptom
MSR does not read
card.
Possible Cause
EDA was Connect the power cable correctly. Confirm main battery is
disconnected from AC charging under
power too soon. capacity battery (1900 mAh) fully charges in less than four hours.
The extended capacity battery (3800 mAh) fully charges in less
than eight hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The EDA is not fully Detach and re-attach the power cable to the EDA, ensuring it is
attached to power. firmly connected.
Cable was Re-attach the cable and retransmit.
disconnected from
EDA during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the
software is not
installed or configured
properly.
Possible Cause
MSR removed from
EDA during card swipe.
Faulty magnetic stripe
on card.
MSR application is not
installed or configured
properly.
Action
> >
Start Settings
Action
Reattach MSR to EDA and reswipe the card.
See the system administrator.
Ensure the MSR application is installed on the EDA.
Ensure the MSR application is configured correctly.
> . The standard
System Power
Chapter 3, ActiveSync.