Cables; Magnetic Stripe Reader - Motorola MC75A User Manual

8 - 12 MC75A Enterprise Digital Assistant User Guide

Cables

Troubleshooting the Cables
Table 8-7
Symptom
MC75A battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 8-8
Symptom
MSR cannot read
card.
Possible Cause
MC75A was Connect the power cable correctly. Confirm main battery is charging
disconnected from under
AC power too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC75A is not Detach and re-attach the power cable to the MC75A, ensuring it is
fully attached to firmly connected.
power.
Cable was Re-attach the cable and retransmit.
disconnected from
MC75A during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the MC75A Integrator Guide.
software is not
installed or
configured properly.
Possible Cause
MSR removed from Reattach MSR to MC75A and reswipe the card.
MC75A during card
swipe.
Faulty magnetic See the system administrator.
stripe on card.
MSR application is Ensure the MSR application is installed on the MC75A.
not installed or
Ensure the MSR application is configured correctly.
configured properly.
Action
> > .
Start Settings Power
Action