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Chapter 7:
Troubleshooting
This chapter contains information to assist you in solving many common printer problems.
♦ Troubleshooting printer issues
♦ Troubleshooting quality of printed output
♦ Troubleshooting job data errors
♦ Purging the ink lines
♦ Status messages
♦ Error messages
Calibration issues
The GERBER SOLARA UV2 contains several internal calibration and diagnostic tools. If you
suspect that the printer is out of alignment refer to the Gerber SOLARA UV2 Installation Guide
for more information and specific instructions for performing these calibration operations.
RIP software issues
ImageRIP software by Onyx has been specifically designed to work with the GERBER SOLARA
UV2 and Gerber inks and materials. Refer to the software documentation provided with the RIP
program you have chosen to use regarding any software related errors and problems.
For help configuring the GERBER SOLARA UV2 to run with ImageRIP refer to the
Gerber SOLARA UV2 Installation Guide.
Determining the category of problems
The following procedure can help you to determine the nature of several issues. If the printer
fails after determining the category of the problem and attempting resolution, call your
distributor or Gerber Support at: 800-828-5406.
To test the printer operation
1 Turn the printer off and then on.
2 Load material.
3 Print a NozzleJob test print. (See "Printing the NozzleJob test print" on page 101.)
4 If the printer fails, investigate the following possible problems before contacting
Gerber Service.
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Table of Contents
Troubleshooting
