Avaya PARTNER Advanced Communications System Installation And Programming Instructions

CIB 3243
Comcode 700340102
Issue 2
July 2004
PARTNER
Application Programming Interface (API)
The PARTNER Application Programming Interface (API) card is a PCMCIA card, similar to the
Backup/Restore Card, Software Upgrade Card, or PARTNER Remote Access PC Card. It replaces the
Backup/Restore Card (Silver Label/12G Type) that comes with the PARTNER
Communications System (ACS) Release 6 or later Control Unit.
The PARTNER API card enables the following applications to work with PARTNER ACS Release 6 or
later: Screen Pop, Small Call Center, Interactive Voice Response (IVR), 911 Solutions, Call Accounting
and Traffic Reports, and Customer Relationship Management (CRM).
API is a feature enhancement for PARTNER ACS that allows new and existing server based applications
from Avaya's DeveloperConnection program to work with and enhance the operation of PARTNER ACS
Release 6 or later systems.
The software allows API to be activated in place of Station Message Detail Recording (SMDR). API is a
feature that provides for switch reporting details of incoming, outgoing, transfer and conference traffic on
the switch. It also reports entered account codes and the activation/deactivation of Do Not Disturb. API is
similar to SMDR, except that all events (for example, off hook, time, originating extension, line accessed,
number dialed, Caller ID number, etc.) are sent out the SMDR port (RS232) near real time. SMDR waits
until the call is completed and then sends all the data for the entire call.

Important Safety Instructions

The following list provides basic safety precautions that should always be followed when using this
product:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Do not drop, bend, or crush the card.
4. Keep the card away from moisture, high temperatures, and direct sunlight.
5. Keep the connector on the card clean.
Before starting, verify that you have the batteries properly installed in the processor module. The
display for Extension 10 will show ChgBat W/PowerOn or ReplaceSysBat W/PowerOn if the
batteries need to be replaced, or if they are not installed properly. To avoid damage to the processor
module or to the card, do not install or remove the card when power is on.
PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries.
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Advanced Communications System
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