System Problems; Call Rings Continuously; When Answered; No One At Other End; Calls On Hold Are Disconnected - Avaya PARTNER Advanced Communications System Installation And Use Manual

System Problems

Call Rings Continuously; When Answered,

No One at Other End

Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that
does not support far-end disconnect.
What to do: Call your local telephone company and find out whether they support far-end
disconnect. If the local telephone company does not support far-end disconnect, you should not
set the Automatic System Answer Mode (#121) to either Hold or Ring, and you should not use
Direct Extension Dial. If the local telephone company supports far-end disconnect but the
problem still occurs, call the helpline number listed on the front, inside cover.

Calls on Hold Are Disconnected

Possible Cause: Hold Disconnect Time setting is too short.
What to do: Change Hold Disconnect Time (#203) to a longer interval.
If calls on hold no longer disconnect, the problem is solved.
If calls on hold still get disconnected, or the Hold Disconnect Time was already set to the
longest interval, call the helpline number listed on the front, inside cover.

An ASA/DXD Missing Card Error Message Appears

Possible Cause: You are attempting to record an Automatic System Answer message ( I 891) or
a Direct Extension Dial (DXD) message ( I 892), and an ASA/DXD PC card is not installed in the
processor module.
What to do: To clear the message, at extension 10, program an Automatic System Answer
(#111) button if you used I 891 to try to record the greeting or a Direct Extension Dial (#112)
button if you used I 892 to try to record the greeting. Press the programmed button to turn the
feature on; then press the programmed button to turn it off again. After you turn the feature off, the
error message should be cleared, and you can remove the button assignment using (#111) or
(#112).
Troubleshooting
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System Problems

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