Messages Specific To Hp Openview - AT&T OneVision DEFINITY G3 Fault Management User Manual

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Check the following common causes for a disconnect:
If the Proxy Agent is still disconnected from the PBX after you check all of
these items, call the Technical Service Center for assistance.

Messages Specific to HP OpenView

The following messages are specific to the HP OpenView platform:
ERROR: No response from agent (requesting <data type>).
ERROR: No response from agent while requesting <data type>.
ERROR: No response from agent.
Description: The Proxy Agent did not respond to a request for SNMP data
on the HP OpenView platform.
Action: Try the following procedure.
1. Check to see whether the connection between the Proxy Agent and
2. Make sure that the PBX is in the Proxy Agent's clients screen.
3. Retry the operation.
Can the Proxy Agent dial out?
— Is the modem working?
— Is the phone line connected? Do you get a dial tone?
Does the Proxy Agent have a current, correct login and password
for the DEFINITY PBX?
You can check the login and password on the Proxy Agent
Communications form. For more information, see the OneVision
DEFINITY G3 Proxy Agent Installation and Connectivity guide.
Is a PBX management port available? Does it give a modem tone?
(Call the modem from a voice station to check.)
Can you log into the PBX management port from another terminal
and modem?
Can your NMS access the Proxy Agent? (Telnet to the Proxy Agent
to find out.)
Is the Proxy Agent running? (Telnet to the Proxy Agent and run
g3-ma and display the status on the Proxy Agent.)
the PBX is up, and that the Proxy Agent is running and
communicating with the NMS.
9-5
Issue 2 April 1996