Trouble Making Outside Calls - AT&T Partner Series Installation And Use Manual

Trouble Making Outside Calls

Trouble making outside calls could be one of the following:
You hear a dial tone, but the dial tone continues as you try to dial.
You hear a dial tone, and the dial tone cuts off when you dial, but the line does not ring.
You hear a busy signal as you dial.
You hear nothing at all.
Possible Cause
1. Local phone com-
pany changed ser-
vice from rotary to
touch-tone.
2. Someone may
have changed the
Outgoing Call Res-
triction setting.
3. Local phone com-
pany is not accu-
rately receiving the
dialing signals.
4. Local phone com-
pany wiring is faulty.
Do This
If your system was set up
for rotary service, find out
if your local telephone
company has changed to
touch-tone. If it has
changed, you must
change the Dial Mode
(#201) from "rotary" to
"touch-tone." See p. 2-12.
Find out: were you able to
make a call without any
trouble before?
Make calls on the tele-
phone using different lines.
Then, make calls on
different phones using the
same line.
One at a time, unplug
each outside line from the
206 module. Plug it into a
standard telephone and
try to make a call.
If...
You can make a call,
The Dial Mode is already
set correctly,
You were able to call on
the phone before,
You cannot make calls
from one phone on all
lines,
You cannot make calls
using different phones,
The trouble appears on
the standard phone,
The trouble does not
appear on the standard
phone,
Then:
The problem is solved.
Go to Possible Cause 2.
Someone may have inten-
tionally changed the
system's or extension's
setting. Check to see if
this is true. If you find out
that no one has changed
any system settings, and
the phone used to work,
go to Possible Cause 3.
Follow procedure for
"PARTNER Phone Does
Not Work."
Go to Possible Cause 4.
There may be a problem
with your outside line.
Report the trouble to your
local phone company.
The trouble is with the 206
module. Call 1 800 628-
2888.
Troubleshooting
7-3