Kyocera ECOSYS FS-3140MFP Operation Manual page 367

Symptom
Cannot send via SMB.
* You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
** You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Checkpoints
Is the network cable
connected?
Have the network settings for
the equipment been
configured properly?
Have the folder sharing
settings been configured
properly?
Has the SMB protocol been
set to [On]?
Has the [Host Name] been
entered properly?
Has the [Path] been entered
properly?
Has the [Login User Name]
been entered properly?
Has the same domain name
been used for the [Host
Name] and [Login User
Name]?
Has the [Login Password]
been entered properly?
Have exceptions for
Windows Firewall been
configured properly?
Do the time settings for the
equipment, domain server,
and data destination
computer differ?
Is the touch panel displaying
Send error.?
10-5
Corrective Actions
Connect the correct network cable
securely.
Configure the TCP/IP settings
properly.
Check sharing settings and access
privileges under the folder
properties.
Set the SMB protocol setting to
[On].
Check the name of the computer to
which data is being sent.*
Check the share name for the
shared folder.
Check the domain name and login
user name.**
Delete the domain name and
backslash ("\") from the [Login
User Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server,
and data destination computer to
the same time.
Refer to Responding to Send Error.
Troubleshooting
Reference
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10-6