Xerox 7300B - Phaser Color Laser Printer Study Manual
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Xerox 7300B - Phaser Color Laser Printer Study Manual

Xerox 7300B - Phaser Color Laser Printer Study Manual

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Download this manual See also: Troubleshooting Manual, Service Manual
XEROX
XEROX
SUPPORT SELF-STUDY GUIDE
SUPPORT SELF-STUDY GUIDE
Service
Certification
Requirements
Checklist
❑
Complete the
Overview , Setup , and
Care sections of the
Phaser 7300
Customer Support
Training CD-ROM .
❑
At the end of each
section, use the
Self-Checks to
practice for the online
test.
❑
Complete the
Worksheets for Setup,
and Care . These are
included in the
Self-Study Guide.
❑
Complete the online
test using the
Customer Support
Testing Center at:
http://www.xerox.com/
officeprinting/testing
version 1.0
PHASER 7300
PHASER 7300
Read the first pages of the Self-Study Guide for important
information about training and certification:
■
Equipment requirements
■
Order of training
■
Worksheets
■
Online testing process using the Customer Support
Testing Center
■
URLs for online resources
■
Steps for certification
English

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Summary of Contents for Xerox 7300B - Phaser Color Laser Printer

  • Page 1 XEROX PHASER 7300 XEROX PHASER 7300 SUPPORT SELF-STUDY GUIDE SUPPORT SELF-STUDY GUIDE English Service Certification Read the first pages of the Self-Study Guide for important Requirements information about training and certification: Checklist ■ Equipment requirements ❑ Complete the Overview , Setup , and ■...

  • Page 3: Table Of Contents

    PHASER 7300 TABLE OF CONTENTS English INTRODUCTION ............. 1 Training Program Overview..........1 Using the Self-Study Guide..........1 Training Program Overview..........2 Training Kit Contents............3 Required Materials ............3 Running the Training Program........4 Customer Support Testing Center ........5 SETUP WORKSHEET ............
  • Page 4 Reset Consumable Counts..........26 Reset NVRAM ..............28 Troubleshoot Media Jams ..........29 Solve Print Quality Problems .......... 34 Your Next Step..............39 Troubleshooting Flowcharts ..........41 Introduction ..............41 Customer Replaceable Consumables ......42 - 48 Jams................. 49 - 54 Print Quality Problems ............

  • Page 5: Introduction

    Color Theory for Color Printing Training Program Overview Time to complete The Phaser 7300 Customer Support Training is a self-paced module for the Xerox ❑ Color Theory: 90 Phaser 7300 Color Laser Printer. This module uses the following components to...

  • Page 6: Training Program Overview

    Training Program Overview The Phaser 7300 Customer Support Training is a self-paced module for the Xerox Phaser 7300 Color Laser Printer. This module is used to train and qualify support specialists to service the printer by completing the following tasks: ■...

  • Page 7: Training Kit Contents

    Self-Study Guide: Item Minimum Requirements Example Manuals Xerox Phaser 7300 Laser Printer Setup and Quick Reference Guide Xerox P/N 071-0690-00 Xerox Phaser 7300 Laser Printer Service Manual Xerox P/N 071-0862-00 Xerox Phaser 7300 Laser Printer Interactive Documentation CD-ROM Xerox P/N 063-3426-00...

  • Page 8: Running The Training Program

    Running the Training Program To run the training program using the Phaser 7300 Customer Support Training CD-ROM: Insert the Phaser 7300 Customer Support Training CD-ROM into your computer. The CD-ROM is designed to autorun. If the autorun feature on your computer is disabled, open the CD-ROM and double-click the p7300.exe icon to run the program.

  • Page 9: Customer Support Testing Center

    Test results are provided immediately. When a test failure occurs, review topics are suggested based on the questions missed. If you fail a test three times, you should contact a Xerox Customer Support Training representative at (503) 685-4400 (North America only).
  • Page 10 To obtain the most current updates, tips, and bulletins, visit the Partner Resource site: http://www.xerox.com/officeprinting/partners We at Xerox want to help you successfully complete this training module. If you need assistance with any part of the training, please contact us through the Ask The Specialist link located on the Customer Support Testing Center web page.

  • Page 11: Setup Worksheet

    PHASER 7300 SETUP WORKSHEET English Objectives Prerequisites ❑ Setup section ■ Select a location for the printer Equipment Checklist ■ Unpack and install the 1650 Sheet High-Capacity Feeder ❑ Phaser 7300DX Color ■ Unpack and install the 550 Sheet Feeder Printer ❑...

  • Page 12: Select A Location For The Printer

    Select a Location for the Printer Select a location for the printer that is level and provides clearance for ventilation. To avoid print quality problems, choose a location that is protected from direct sunlight. Refer to the General Information section of the Phaser 7300 Color Printer Service Manual for information on physical specifications as well as clearance specifications.

  • Page 13: Unpack And Install The 550 Sheet Feeder

    The printer can either be placed directly on the 1650 Sheet High-Capacity Feeder, or with one 550 Sheet Feeder between the printer and the 1650 Sheet High-Capacity Feeder. Other combinations are not supported. Unpack and Install the 550 Sheet Feeder In this exercise, you will unpack and install the 550 Sheet Feeder.

  • Page 14: Unpack The Printer

    Unpack and install the 550 Sheet Feeder. Unpack the Printer In this exercise, you will unpack the printer. When installing the printer directly onto a tabletop, make sure the surface is flat and level, and all four of the printer’s feet make contact with the tabletop. If the tabletop is not flat, the printer may be damaged.

  • Page 15: Remove The Tape And Shipping Restraints

    Remove the Tape and Shipping Restraints In this exercise, you will remove the tape and shipping restraints. Please refer to steps 3 through 6 of the Phaser 7300 Color Printer Setup Poster to complete this exercise. Remove Tape Remove all of the packing tape from the printer. Tape is used to secure the Top Cover, the Left Side Output Tray, the Multi-Purpose Tray, Tray 1, and optional Duplex Unit during shipment.

  • Page 16: Install Toner Cartridges

    Install Toner Cartridges In this exercise, you will install the four Toner Cartridges. Please refer to steps 8 through 10 of the Phaser 7300 Color Printer Setup Poster to complete this exercise. The printer ships with four standard capacity Toner Cartridges. Be sure to shake each cartridge to loosen the toner, which may become packed during shipment or storage.

  • Page 17: Power On The Printer

    When the Front Panel prompts for the Tray Media Type, use the arrow buttons to select “Tray x Media Type = Plain Paper”. To avoid damage to the Fuser, use only Xerox Phaser 35 Series Transparencies. PHASER 7300 SETUP WORKSHEET page 13 version 1.0...

  • Page 18: Select Printer Defaults

    Select Printer Defaults In this exercise, you will configure the printer defaults. The printer defaults selected depend on the network requirements and usage patterns of the end user. Print Menu Map To quickly locate parameters in the Front Panel menus, print a Menu Map: Select the Printable Pages menu, then press OK.

  • Page 19: Install The Printer Driver And Test The Installation

    Windows 98. Be sure to install the printer driver for your computer’s operating system. If you are using an application that does not support PostScript, a PCL5C driver may be downloaded from the Xerox website. There are three ways to connect the printer to a computer: ■...
  • Page 20 Once the Installer detects the printer, it automatically installs the driver on the computer. Upon completion of the driver installation, two options are available. Information Forwarding allows the printer to periodically send information to Xerox ■ for use with PhaserSMART, such as firmware version, serial number, and page count.
  • Page 21 Right-click on the Phaser 7300 icon, then click Properties. The printer's properties settings are organized in seven tabs: General, Details, Color Management, Setup, Output Options, TekColor, and Troubleshooting. Click the Setup tab to bring it forward. The picture of the printer depicts its configuration. When the printer is using a TCP/IP connection to an Ethernet network, any changes made to its configuration, such as the installation of additional RAM or a High-Capacity Feeder, are automatically detected by the printer driver.

  • Page 22: Test Printer Options

    Test Printer Options In this exercise, you will test the available printer options. The printer’s installable options can be tested by printing jobs that use the IDE Hard Drive, the Duplex Unit, and the 550 Sheet Feeders. Test IDE Hard Drive To test the IDE Hard Drive, send a Secure Print job.

  • Page 23: Prepare Printer For Moving

    The printer driver setting overrides the printer’s Front Panel default settings unless the Use Printer Front Panel Setting option is selected. The printer driver also provides advanced color corrections for advanced users. To access detailed descriptions of each color correction mode, click the Help button on the TekColor tab.
  • Page 24 PHASER 7300 SETUP WORKSHEET page 20 version 1.0...

  • Page 25: Care Worksheet

    PHASER 7300 CARE WORKSHEET English Objectives Prerequisites ❑ Care section ■ Replace consumables Equipment Checklist ■ Reset consumable counts ❑ Phaser 7300 Laser ■ Troubleshoot media jams Printer ❑ Lint-free cloth for ■ Solve print quality problems cleaning the LED assemblies ❑...
  • Page 26 General Life Expectancy Xerox warrants that the Toner Cartridges will be free of defects for a period of 1 year. All other Customer Replaceable Consumables are warranted to be free from defects in materials and workmanship for a period of 90 days from the date of installation, but not more than one (1) year from date of shipment.
  • Page 27 Remove and Replace Toner Cartridges In this exercise, you will remove and replace Toner Cartridges and clean the LED assembly lenses. To avoid damage to the Imaging Units that degrades print quality, do not expose them to light for more than 10 minutes. Refer to the Toner Cartridge instruction sheet on the Phaser 7300 Customer Support Training CD-ROM for Information on replacing Toner Cartridges.
  • Page 28 Troubleshooting Imaging Units For troubleshooting procedures related to the Imaging Units, refer to the troubleshooting chart and the print quality troubleshooting charts located at the end of this worksheet. The Error Messages and Codes section of the Phaser 7300 Color Printer Service Manual contains a comprehensive list of troubleshooting procedures for error messages that may appear on the Front Panel.
  • Page 29 Fuser life include: ■ High-volume printing on heavy paper ■ Using transparencies other than Xerox Phaser 35-Series transparencies ■ Printing on heavy paper or cardstock when the Front Panel media type and printer driver media type settings do not match the paper...

  • Page 30: Reset Consumable Counts

    Transfer Unit The Transfer Unit serves two functions. The belt charges the paper to transport it past the Imaging Units. The Transfer Unit also presses the paper against the Imaging Units so that toner is transferred to the paper. A Front Panel message indicates when to replace the Transfer Unit. Troubleshooting the Transfer Unit For troubleshooting procedures related to the Transfer Unit, refer to the troubleshooting chart and the print quality troubleshooting charts located at the end of this worksheet.
  • Page 31 When a new supply is installed into the printer, the count for that Customer Replaceable Consumable, or CRC, is reset to zero. After the new CRC is installed, the printer blows the CRC fuse. If a used consumable is installed, the printer detects the blown fuse. Because the fuse is already blown, the CRC count will not be reset to zero for the used supply.

  • Page 32: Reset Nvram

    Reset NVRAM The printer’s non-volatile memory (NVRAM) contains the Front Panel default settings and network default settings. This data may become corrupted, causing the printer to behave unexpectedly. As a last resort in the troubleshooting process, the NVRAM can be reset, which restores the printer to known conditions.

  • Page 33: Troubleshoot Media Jams

    To access the knowledge base, use the following URL: http://www.xerox.com/officeprinting/infoSMART/ During this step you will cause a paper jam to occur, clear the jam, locate troubleshooting information on the jam, and replace the paper feed rollers.
  • Page 34 There are labels for clearing jams located under the top cover (A) and behind the front cover (B). The following diagram provides the paper path locations for each of the alpha-numeric jam codes. Stack Full Sensor A Registration Exit Sensor A Registration Entrance Sensor Multi-Purpose Tray Paper Ejection...
  • Page 35 For Misfeed at Tray Open indicated Right Door and remove any paper or scraps ■ Open the indicated Tray and remove any misfed sheets or paper scraps ■ If the print mode is set to two-sided printing in either the Front Panel or in the printer driver, all printing is cycled through the duplex unit.
  • Page 36 Troubleshooting Paper Jams In this exercise, you will create a media jam, clear the jam, and locate the jam code in the printer’s event history. To create the paper jam you must start the print process and quickly open the Top Cover. Once the paper jam occurs, you will use the Phaser 7300 Network Color Printer Service Manual to clear the jam and locate troubleshooting information.
  • Page 37 Replace Paper Feed Roller Kit In this exercise, you will remove and then install the printer’s three paper feed rollers, which pick paper from the universal media tray. Frequent jams at the media trays (E1 - E5) may be caused by dirty or worn paper feed rollers. Before replacing the rollers, ensure the media in use is supported.

  • Page 38: Solve Print Quality Problems

    Solve Print Quality Problems During this step, you will perform the Lighten/Darken Colors, Balance Colors, and Calibrate Margins adjustments. In addition, you will generate the primary prints for troubleshooting print quality problems — the Step prints, the Blank Test print, and the 100% Stripe print. These, and the other test prints, can be printed from the Service Prints Menu.
  • Page 39 Lighten/Darken Colors Adjustment In this exercise, you will perform the Lighten/Darken Colors adjustment. Locate and record the current lightness level value: At the Front Panel, select Menus, then press OK. ■ Scroll to Printer Setup Menu, then press OK. ■ Select Calibrate Colors Menu, then press OK.
  • Page 40 Balance Colors Adjustment In this exercise, you will perform the Balance Colors adjustment: Perform the light color balance adjustment: From the Calibrate Colors Menu, select Balance Colors, then press OK. The Light ■ Color Balance Page is generated. Follow the instructions on the page to adjust the light color balance. Adjust the light ■...
  • Page 41 Adjust the side 1 margins to the maximum negative value: Use the Up and Down Arrow keys to scroll through the range of values, which is -40 ■ to +40 units. Set the value to -40, then press OK. ■ Select Adjust Side 1 “B”...
  • Page 42 To access the knowledge base, use the following URL: http://www.xerox.com/officeprinting/infoSMART/ The most common print quality problems are listed below. Those in bold print have troubleshooting procedures in the Phaser 7300 Color Printer Troubleshooting Guide.

  • Page 43: Your Next Step

    Read the Troubleshooting Charts at the end of this worksheet for solutions to the most common consumables, jams, and print quality problems. Your Next Step After completing this worksheet, complete the online test using the Customer Support Testing Center at: http://www.xerox.com/officeprinting/testing. PHASER 7300 CARE WORKSHEET page 39...
  • Page 44 PHASER 7300 CARE WORKSHEET page 40...

  • Page 45: Troubleshooting Flowcharts

    PHASER 7300 Troubleshooting Flowcharts English Introduction This section contains troubleshooting flowcharts that provide solutions for common problems related to the following topics: ■ Customer Replaceable Consumables Toner Cartridges ■ Imaging Units ■ Fuser ■ Transfer Unit ■ ■ Paper Jams Jam at Top Cover, A6 or A22 ■...

  • Page 46: Customer Replaceable Consumables

    Customer Replaceable Consumables Unfused Toner on Prints Stop printer during print cycle and remove Fuser. Try to slip a sheet of paper between the Fuser rollers. Check for debris, paper or Does sheet contamination on slip between or wrapped rollers? around Fuser roller.
  • Page 47 Customer Replaceable Consumables Fuser Error Messages 1 Go to Fuser Roller Position Fuser Error Messages missing error? Error ? Pull green lever forward Reseat the and push it Fuser. back to locked position. Still error? Problem solved. Still error ? Problem solved.
  • Page 48 Customer Replaceable Consumables Fuser Error Messages 2 In from Fuser Error Messages Roll Over Temp , Turn off Fuser near Replace Fuser Fuser Upper Error , printer for 15 end of life? message? seconds. Fuser Lower Error Check life percentage Error message remaining in Problem solved.

  • Page 49: Imaging Units

    Customer Replaceable Consumables Imaging Units Replace Imaging Reseat the Imaging Unit Unit Near End of Imaging Unit. message? Life message? Check percentage Message remaining in Problem solved. persists? Supplies menu. Turn printer Imaging off for 15 Unit life OK? seconds. Imaging Replace the Imaging Message...
  • Page 50 Customer Replaceable Consumables Toner Error Messages Go to "Toner Runs Toner Low Toner Missing Out But No Error message? message? Message" Close the locking lever on the Toner Cartridge. Reseat the Message Toner cleared? Cartridge. Still error Problem solved. Problem solved. message? Cycle power off for 15...
  • Page 51 Customer Replaceable Consumables Toner Runs Out But No Error Message Remove suspect Toner Cartridge. Check for toner in Imaging Unit toner bin. Replace the Problem Toner Level OK? Toner Problem solved. persists? Cartridge. Replace the Replace the Imaging Unit. Imaging Unit. Problem Problem solved.

  • Page 52: Customer Replaceable Consumables

    Customer Replaceable Consumables Transfer Unit Check message for Transfer Replace Transfer Unit Unit missing Transfer Unit? Near End of error? Life. Check remaining Reseat the percentage in Transfer Unit. Supplies menu. Reset Message Life percent low? Transfer Unit persists? count. Turn printer Replace the Transfer Message...

  • Page 53: Jams

    Jams Jam at Top Cover, A6 or A22 Ensure Front Feeding Panel media Set media type and Is media type from Universal type is retest. correct? Tray? correct. Clean the MPT Feed Is media Roller and retest. partially fed? Check for jammed media around the Transfer...
  • Page 54 Jams Jam at Top Cover, A7 or A10 Check for Make sure jammed paper Left Side and scraps in Output Tray is Paper or the Fuser. completely scraps in Fuser Ensure Fuser closed. area? locking levers Close tray if are fully necessary.
  • Page 55 Jams Jam at Door A - E, A11 Open indicated Right Door and Paper check for or scraps at jammed media or rollers? paper scraps at the feed rollers. Remove any media or scraps from around the rollers. Still jamming? Problem solved.
  • Page 56 Jams Jam at Door A, B21 Open Right Door A and check for Paper in the jammed media feed rollers? and paper scraps in the feed rollers. Check Remove any Registration media or Exit Sensor paper scraps Printing normally? Actuator for from the damage and rollers.
  • Page 57 Jams Jam at Duplex Unit, B8 or B13 Open Right Door A. Check for jammed media below Registration Roller B. Paper above the Duplex Unit? Pull Duplex Remove Unit out until paper from it stops. Lift above the lid and Duplex Unit.

  • Page 58: Jams

    Jams Jam E1, E2, E3, E4 or E5 Open the indicated door Note: and check for E1 = Tray 1 and right door A jammed media E2 = Tray 2 and right door B behind the E3 = Tray 3 and right door C door.

  • Page 59: Print Quality Problems

    Print Quality Problems Background Smudges or Streaks Note: Before troubleshooting, make sure a supported media is used for Check media printing and that the media is free of type in the damage such as wrinkles, tears, and Front Panel curl. Make sure the printer and printer environment is within specifications driver.

  • Page 60: Background Contamination

    Print Quality Problems Background Contamination Printer Printing exposed to direct on high-gloss sunlight? media? Print the Usage Profile to ensure temperature Move the printer away Advise customer of and humidity from direct sunlight the limitations of the are OK. and retest. printer.
  • Page 61 Print Quality Problems Backside Contamination 1 Duplex printing? Remove Toner Cartridge/ Contamination Imaging Units on one side and look only? for toner on the Transfer Unit. Check the Duplex Unit for toner and debris. Check for toner or Toner debris in the and debris in left slot and Duplex Unit?
  • Page 62 Print Quality Problems Backside Contamination 2 From "Backside Contamination 1" Run Remove Toner on the Print Smears Backside still Problem solved. Transfer Unit? to clean smudged? paper path. Remove Replace Transfer Unit and check for Fuser. paper scraps. Run Remove Print Smears Backside still Paper scraps?
  • Page 63 Print Quality Problems Color Mis-Registration Turn the printer Off then On again to initiate registration calibration. Print 100% Graphic Demo test print and check registration. Colors still Problem solved. misregistered? Misregistered one color only? Reseat the Colors Reseat the corresponding registered Transfer Unit.

  • Page 64: Residual Image Or Ghosting

    Print Quality Problems Residual Image or Ghosting Measure the distance from the leading edge of the image to the leading edge of the ghost. Less than 143 mm interval? 94 mm interval? Call for service. 10 mm interval? Move the printer to a Set the Front Get the temp different location for...
  • Page 65 Print Quality Problems Missing Areas of Color Check paper for wrinkles, Missing in Load fresh ream of dimples, or Paper OK? only one color? paper and retest. signs of moisture. Check the Remove any paper toner level in jam or scraps of paper dragging on corresponding the Transfer Unit...

  • Page 66: Repeating Defects

    Print Quality Problems Repeating Defects Print the Repeating Defects Page. Measure the interval between the repeating defects. 94, 50 or 44 mm? 143 mm (5.6 in)? 58 mm (2.28 in)? (3.68, 2 or 1.75 in?) Identify color Replace and replace Replace the corresponding Transfer Unit.
  • Page 67 Print Quality Problems Lines in Direction of Travel Clean or Dark Lines light or replace Dark lines in just one dark? color? Fuser. Light Clean Replace the the LED corresponding Still dark lines? Problem solved. bars. Imaging Unit.. Call for service. Remove the Toner Cartridge Light lines...
  • Page 68 PHASER 7300 Troubleshooting Flowcharts page 64...

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