Error Messages And Codes; Accessing Error Codes And Fault History - Xerox 7300B - Phaser Color Laser Printer Service Manual

Error Messages and Codes

This section covers troubleshooting procedures for the Phaser 7300 printer's front
panel error messages and codes. Only jams and fatal errors will produce an associated
alphanumeric code.
When an error first occurs, record the error message and code, then cycle power to the
printer to see if the error reoccurs. Error messages and codes are generally specific,
making it important that service personnel and users record errors exactly when
reporting problems with the printer.
Some procedures require running service diagnostic test functions to verify a specific
printer part is operating correctly. For information on Service Diagnostics and all
internal printer test functions, see the table "Service Diagnostics" on page 2-26.
To troubleshoot problems and electrical failures not associated with a front panel
message or code, refer to the section"Troubleshooting" on page 3-67.
If an error message or code is not visible on the front panel, the usage profile report
and fault history list errors reported by the printer.
The lists can be accessed one of three ways:

Accessing Error Codes and Fault History

1. Print (if possible) the
Support Menu
2.
View the printer's fault history on the front panel.
a. Go to
Support Menu --> Service Tools --> Fault History
b. Any alphanumeric code associated with an error message or jam can
be viewed by pressing the Information key and scrolling to the
bottom of the help text displayed on the front panel.
3. If the printer is connected to a network and has a TCP/IP address, view the
printer's web page using a web browser.
a. Open a web browser.
b.
Enter the printer's IP address as the URL.
c. Select the Troubleshoot link and the fault history is displayed.
Error Messages and Codes
Usage Profile
. The fault history is detailed in this report log.
Report Log from the printer's front panel
.
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