Xerox 7300 Troubleshooting Manual
Xerox 7300 Troubleshooting Manual

Xerox 7300 Troubleshooting Manual

Xerox printer guide 7300
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7300
P h a s e r
®
C o l o r P r i n t e r

Troubleshooting

Guide

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Summary of Contents for Xerox 7300

  • Page 1: Troubleshooting

    7300 P h a s e r ® C o l o r P r i n t e r Troubleshooting Guide...
  • Page 2 Copyright © 2002, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
  • Page 3: Table Of Contents

    Index............26 Copyright © 2002 Xerox Corporation. All Rights Reserved.
  • Page 4: Resources

    OK key. Menus Select and press the OK key. Print Menu Map Copyright © 2002 Xerox Corporation. All Rights Reserved. 7300-58 using the Down Arrow or Printable Pages Menu ) using the Down Arrow or Help Guide Phaser®...
  • Page 5: Help Guide

    PhaserSMART Technical Support web link. infoSMART (English Only) This is the same troubleshooting knowledge base used by Xerox Customer Support. Provides solutions for printer issues, such as error codes, print quality, media jams, software installation, networking, and more. www.xerox.com/officeprinting/infoSMART Interactive Documentation CD-ROM Detailed printer information in the form of topics, instructions, and videos.
  • Page 6: Paper Jams

    Button You can press the Information button at any time to get additional information about the message displayed on the front panel. Printable pages To print a Menu Map, navigate the front panel and its menu items: 1. Select Menus and press OK.
  • Page 7: Replacing Consumables

    To link to product and supplies information, download printer drivers, view documents, and access support information: To access the troubleshooting knowledge base used by Xerox Customer Support staff: To link to a color resource for tools and information, such as interactive tutorials, color printing templates, helpful tips, and...
  • Page 8: Calibration

    Menus Select and press the OK key. Print Menu Map Copyright © 2002 Xerox Corporation. All Rights Reserved. Phaser® 7300 Color Printer 7300-58 using the Down Arrow or Up Arrow key and press using the Down Arrow or Up Arrow key and press...
  • Page 9: Balance Colors

    ® 7300 COLOR PRINTER Color Calibration Tutorial Lighten/Darken Colors Lighten/Darken Colors procedure. If a finer Balance Colors Color Reference Page Calibrate Colors Menu. Main Menu. Light Color Balance Adjustment page prints automatically. procedure. Phaser 7300 Color Printer...
  • Page 10: Light Color Balance

    The color balance is set Color Balance adjustment. Main Menu without saving the adjustment. ® 7300 COLOR PRINTER Light Color Balance More More Magenta Color Reference Page and proceeds to the...
  • Page 11: Dark Color Balance

    The color balance is set Calibrate Colors Menu. Color Reference Page Main Menu without saving the adjustment. ® 7300 COLOR PRINTER Dark Color Balance More More Magenta Color Reference Page and proceeds to the...
  • Page 12 Margin Adjust Side 2 "A" Margin Adjust Side 2 "B" Margin Phaser 7300 ® 7300 COLOR PRINTER and press OK. and press OK to print this page. Phaser 7700 Color Printer Calibrate Margins Adjust Side 1 "B"...
  • Page 13 Adjust Side 1 "A" Decrease Margin setting to move down. Margin Adjust Side 2 "A" Margin Phaser 7300 ® 7300 COLOR PRINTER and press OK. and press OK to print this Phaser 7700 Color Printer Calibrate Margins Increase Adjust Side 1 "B" Margin setting to move left.
  • Page 14 OK key. Menus Select and press the OK key. Print Menu Map Copyright © 2002 Xerox Corporation. All Rights Reserved. 7300-58 using the Down Arrow or Printable Pages Menu Diagnosing Print Quality Phaser® 7300 Color Printer...
  • Page 15: Problem Solution

    Printing Is Too Light or Too Dark in All Colors Page 1 of 3 PHASER ® 7300 COLOR PRINTER Diagnosing Print Quality Solution Open the top cover. Clean the four LED bars (a) using the cleaning pad supplied with each new toner cartridge.
  • Page 16: Repeating Defects

    Problem Dark Lines/Smudges or Streaks All Colors Black and/or colored areas appear on the page in all colors and/or in non-print areas. Repeating Defects Marks or voids recur uniformly in only one color. Marks of any color or voids recur uniformly in all colors and/or in non-printed areas.
  • Page 17: Diagnosing Print Quality

    Color Misregistration Color has shifted outside of the designated area or has been superimposed over another color area. www.xerox.com/officeprinting/infoSMART Page 3 of 3 Solution Open the top cover and make sure the orange fuser restraint pin is removed and the green lever on the back side of the Fuser is in the locked positon.
  • Page 18: Paper Jams

    Preventing jams To reduce the frequency of paper and transparency jams, use only Xerox Phaser paper, Xerox Phaser labels, and Xerox Phaser 35 transparencies. See the Supplies section in the Support Guide on the Interactive Documentation CD-ROM or go to the Xerox web site at: http://www.xerox.com/officeprinting/7300supplies...
  • Page 19: What Causes A Paper Jam

    Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions. Open the door labeled A on the right side of the printer. Warning Be careful when clearing jams. Some components behind the right door may be hot. Phaser® 7300 Color Printer Paper Jams 7300-01...
  • Page 20: Jam At The Duplex Unit

    Flip down the center front plate on the printer to access the green handle to the duplex unit. Use the green handle to firmly pull the duplex unit out of the printer. This also opens Tray 1 underneath to support the duplex unit. Phaser® 7300 Color Printer Paper Jams 7300-57...
  • Page 21: Jam At The Multi-Purpose Tray

    Remove the jammed paper from the Multi-Purpose Tray on the right side of the printer. If needed, load paper in the Multi-Purpose Tray. For more information, see the Loading Trays section in the Trays and Paper Guide on the Interactive Documentation CD-ROM. Phaser® 7300 Color Printer 7300-56 7300-03...
  • Page 22: Jam At The Top Cover

    Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions. Use the latch on the right side of the printer to open the top cover. Caution Avoid touching or handling the LED bars. Lift out each toner cartridge/imaging unit assembly. Phaser® 7300 Color Printer Paper Jams...
  • Page 23 Avoid exposing the toner cartridge/imaging unit assemblies to light for more than 10 minutes as this might damage them. If there is paper jammed in the transfer unit area, remove it. Phaser® 7300 Color Printer Paper Jams 7300-08...
  • Page 24 Rotate the release levers on the fuser and pull out the paper. Reseat the fuser. Warning To avoid possible injury, do not touch the printer’s fuser rollers; they may be hot. Replace each toner cartridge/imaging unit assembly in the correct location for its color. Phaser® 7300 Color Printer Paper Jams 7300-91...
  • Page 25: Jam At The Tray

    Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions. On the right side of the printer, open the door specified on the front panel. Warning Be careful when clearing jams. Some components behind the right door may be hot. Phaser® 7300 Color Printer Paper Jams 7300-01...
  • Page 26 Make sure that the paper is located correctly in the tray and that the paper guides are set flush against the paper. Push the tray back into the printer. Note Even if you don't find any jammed paper, following these steps clears the error and the printer should resume printing. Phaser® 7300 Color Printer Paper Jams 7300-57...
  • Page 27: Regular Printer Maintenance

    Turn the printer off before cleaning the external surfaces at the rear of the printer. Caution Do not use detergents or solvents when cleaning the printer. Copyright © 2002 Xerox Corporation. All Rights Reserved. Phaser® 7300 Color Printer warnings display on the front...
  • Page 28: Cleaning Kit

    Cleaning Kit Cleaning Kit Phaser® 7300 Color Printer...
  • Page 29: Replacing The Fuser

    Replacing the Fuser Replacing the Fuser Phaser® 7300 Color Printer...
  • Page 30 Replacing the Fuser Phaser® 7300 Color Printer...
  • Page 31: Replacing An Imaging Unit

    Replacing an Imaging Unit Replacing an Imaging Unit Phaser® 7300 Color Printer...
  • Page 32 Remove Packing Material Retirez le matériel d'emballage Rimuovere il materiale d'imballaggio Verpackungsmaterial entfernen Retire el material de embalaje Remova o material de embalagem Verwijder verpakkingsmateriaal Ta bort förpackningsmaterial Phaser® 7300 Color Printer Replacing an Imaging Unit...
  • Page 33 Replacing an Imaging Unit Phaser® 7300 Color Printer...
  • Page 34: Replacing A Toner Cartridge

    Replacing a Toner Cartridge Replacing a Toner Cartridge Phaser® 7300 Color Printer...
  • Page 35 Replacing a Toner Cartridge Phaser® 7300 Color Printer...
  • Page 36: Replacing The Transfer Unit

    Replacing the Transfer Unit Replacing the Transfer Unit 00:10 00:10 Phaser® 7300 Color Printer...
  • Page 37 Replacing the Transfer Unit Phaser® 7300 Color Printer...
  • Page 38: Repacking Instructions

    Phaser® 7300 Color Printer Repacking Instructions 00:10 Copyright © 2002 Xerox Corporation. All Rights Reserved.
  • Page 39 Repacking Instructions 68 kg 149 lbs. Phaser® 7300 Color Printer...
  • Page 40: Index

    11 jams clearing 4 preventing 4 misfeed at the tray 11 Multi-Purpose Tray jam 7 Copyright © 2002 Xerox Corporation. All Rights Reserved. paper jams clearing 4 preventing 4 preventing jams 4 printable pages 1 Calibrate Margins 2...

Table of Contents