Help desk and problem resolution
Managing help desk tickets
Remote problem resolution
Client disaster recovery
Software and operations management
Ongoing desktop management
HP system software deployment
How HP Client Manager Software works
Which solutions are compatible with your operating system
How to download a fully-functional, 30-day evaluation version of the Altiris solutions
System Software Manager
System Software Manager (SSM) is a utility that enables you to update system-level software on multiple
systems simultaneously. When executed on a PC client system, SSM detects both hardware and
software versions and then updates the appropriate software from a central repository, also known as
a file store. Driver versions that are supported by SSM are denoted with a special icon on the software,
the driver download website, and the Support Software CD. To download the utility or to obtain more
information on SSM, see http://www.hp.com/go/ssm.
Proactive Change Notification
The Proactive Change Notification program uses the Subscriber's Choice website to proactively and
automatically send you:
Proactive Change Notification (PCN) e-mails informing you of hardware and software changes to
most commercial workstations and servers, up to 60 days in advance.
E-mails containing Customer Bulletins, customer advisories, customer notes, security bulletins,
and driver alerts for most commercial workstations and servers.
You create your own profile to ensure that you only receive the information relevant to a specific IT
environment. To learn more about the Proactive Change Notification program and create a custom
profile, see http://www.hp.com/go/pcn.
Subscriber's Choice is a client-based service from HP. Based on your profile, HP supplies you with
personalized product tips, feature articles, and driver and support alerts and notifications. Subscriber's
Choice Driver and Support Alerts/Notifications deliver e-mails notifying you that the information you
subscribed to in your profile is available for review and retrieval. To learn more about Subscriber's
Choice and create a custom profile, see http://www.hp.com/go/pcn.
Chapter 3 System management
for more information about: