HP Xw8400 - Workstation - 4 GB RAM User Manual page 135

Table 5-17 Internet access problems (continued)
Problem
Cannot automatically launch
Internet programs.
Internet takes too long to download
websites.
ENWW
Cause
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will
start.
Modem is not set up properly.
Solution
is good, the "PC" LED light on the front of the cable/DSL
modem will be on.)
Contact the ISP for the correct IP address.
1. Select Start>Control Panel.
2. Double-click Internet Options.
3. On the General tab, click Delete Cookies.
Log on to the ISP and launch the desired program.
Verify that the correct modem speed and COM port are
selected.
1. Select Start>Control Panel.
2. Double-click System. Click the Hardware tab.
3. In the Device Manager area, click Device Manager.
4. Double-click Ports (COM & LPT).
5. Right-click the COM port your modem uses, then
click Properties.
6. Under Device status, verify that the modem is working
properly.
7. Under Device usage, verify the modem is enabled.
8. If there are further problems, click Troubleshoot and
follow the on-screen instructions.
Troubleshooting scenarios and solutions 125