Help and support center and E-Support
Help and Support Center (HSC) provides online access to technical support information, software
updates and downloads, diagnostic tools, and HP support contact information.
To open HSC from your desktop, click Start>Help and Support.
HSC contains four sections:
HP Product Information (requires Internet access)—Links to the HP Technical Support website for
your product. You can access all related documentation, downloads and updates, tools, and more.
HP Software and Driver Downloads (requires Internet access)—Links to HP specific software
downloads and updates.
HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
Contact HP for Support—Provides two different options:
Chat with an expert online (requires Internet access)—Provides a tool to communicate with
a support specialist online through Active Chat.
Call a support agent—Provides hardware details about the workstation and HP support
contact phone number worldwide.
Chapter 5 System diagnostics and troubleshooting