Solving Internet Access Problems - HP Xw8400 - Workstation - 4 GB RAM User Manual

Table 5-16 CD-ROM and DVD problems (continued)
Problem
Movie will not play in the DVD drive. Movie might be regionalized
Cannot eject compact disc (tray-
load unit).
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a
disc or takes too long to start.
Recording audio CDs is difficult or
impossible.

Solving Internet access problems

Table 5-17 Internet access problems
Problem
Unable to connect to the Internet.
124 Chapter 5 System diagnostics and troubleshooting
Cause
for a different country.
Decoder software is not
installed.
Disc not properly seated in the
drive.
CD has been inserted upside
down.
The DVD-ROM drive takes
longer to start because it has to
determine the type of media
played, such as audio or video.
CD or DVD disc is dirty.
Windows does not detect the
CD-ROM or DVD-ROM drive.
Wrong or poor quality media
type.
Cause
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Cable/ DSL modem is not
plugged in.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
The CAT5 10/100/1000 cable
is disconnected.
Solution
See the documentation that came with the DVD drive.
Install decoder software.
1. Power off the workstation, and insert a thin metal rod
into the emergency eject hole and push firmly.
2. Slowly pull the tray out from the drive until the tray is
fully extended, and remove the disc.
Reinsert the CD with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
Clean CD or DVD with a CD cleaning kit.
1. Use Device Manager to remove or uninstall the
device in question.
2. Restart the workstation and allow Windows to detect
the device.
1. Try using a slower recording speed.
2. Verify that you are using the correct media for the
drive.
3. Try a different brand of media. Quality varies widely
between manufacturers.
Solution
Verify Internet settings or contact the ISP for assistance.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. You should see a "power" LED
light on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the "cable" LED
light on the front of the cable/DSL modem will be on.)
Connect the CAT5 10/100 cable between the cable modem
and the workstations's RJ-45 connector. (If the connection
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