Bridged Extension Telephones; External Calls - 3Com 3C10402B Administrator's Manual

Specific Caller ID Situations 501
Bridged Extension Caller ID information displays in exactly the same way on a bridged
Telephones extension telephone as it does on a non-bridged extension telephone.
See "Caller ID" on page 499 and "Long Caller ID Character Strings" on
page 499.
Calls That Are If a call is forwarded several times, the Caller ID information of the
Forwarded Multiple original caller displays on the top line of the display panel of the ringing
Times telephone and the Caller ID of the telephone that most recently
forwarded the call displays on the bottom line. A greater than (>)
character displays to the left of the original Caller ID on the top line in the
telephone display panel.
Example: A places a call to B, who answers the call and forwards it to C,
whose telephone is forwarded to D. While telephone D is ringing, the top
line in the display panel contains the Caller ID for A and the bottom line
contains the Caller ID for C. After 5 seconds, only the Caller ID
information for A displays.

External Calls

The display of Caller ID information for external calls depends on how the
call arrives at the system.
External Analog Line Card Calls
An external call arrives at a system on an Analog Line Card port and is
routed to A's telephone.
When A transfers the call to B, the Caller ID (if any is provided by the
telephone company) displays in the top line of B's telephone display
panel. If no Caller ID information is available, the extension associated
with the Analog Line Card port displays on the top line. A's Caller ID
information displays in the bottom line.
Exception: An Analog Line Card port is mapped to an internal extension.
The call is not answered and goes to the call coverage point for the
extension. If the coverage point is the receptionist's telephone, for
example, the receptionist sees the Caller ID information only for the
external call, and not for any telephone on which the mapped Analog
Line Card Port displays.